Summary
Overview
Work history
Education
Skills
Timeline
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LAURA LAMBOURNE

Basildon,Essex

Summary

Dedicated professional with expertise in customer engagement and service, adept at menu memorisation and taking orders efficiently. Proven ability in cash handling and store closing, ensuring smooth operations and customer satisfaction. Committed to enhancing service quality and pursuing opportunities for growth within the hospitality industry.

Overview

3
3
years of professional experience
1
1
year of post-secondary education

Work history

Crew member

Burger King
Chelmsford, Essex
05.2023 - 07.2025
  • Worked fast and accurately to meet customer needs and service goals
  • Trained in food safety and hygiene practices
  • Attended to customers with friendly and accurate service
  • Acted as team player by helping colleagues finish their tasks
  • Used cash registers and POS systems to request and record customer orders and complete transactions

Snack Bar Assistant

The secret garden tea room
Chelmsford, Essex
06.2022 - 06.2022
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction
  • Followed health and safety standards to protect customers from illness and cross-contamination
  • Demonstrated proper food handling and safety standards
  • Warmly greeted customers and proactively reduced wait times

Education

BTEC - Health and social care

Chelmsford college
07.2023 - 08.2024

Gcse - English language, Science

The Boswells school

Skills

  • Customer Engagement
  • Customer Service
  • Menu Memorization
  • Taking Orders
  • Cash Handling
  • Store closing

Timeline

BTEC - Health and social care

Chelmsford college
07.2023 - 08.2024

Crew member

Burger King
05.2023 - 07.2025

Snack Bar Assistant

The secret garden tea room
06.2022 - 06.2022

Gcse - English language, Science

The Boswells school

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LAURA LAMBOURNE