LAURA LAMBOURNE
Basildon,Essex
Summary
Dedicated professional with expertise in customer engagement and service, adept at menu memorisation and taking orders efficiently. Proven ability in cash handling and store closing, ensuring smooth operations and customer satisfaction. Committed to enhancing service quality and pursuing opportunities for growth within the hospitality industry.
Overview
3
3
years of professional experience
1
1
year of post-secondary education
Work history
Crew member
Burger King
Chelmsford, Essex
2023.05 - 2025.07
- Worked fast and accurately to meet customer needs and service goals
- Trained in food safety and hygiene practices
- Attended to customers with friendly and accurate service
- Acted as team player by helping colleagues finish their tasks
- Used cash registers and POS systems to request and record customer orders and complete transactions
Snack Bar Assistant
The secret garden tea room
Chelmsford, Essex
2022.06 - 2022.06
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction
- Followed health and safety standards to protect customers from illness and cross-contamination
- Demonstrated proper food handling and safety standards
- Warmly greeted customers and proactively reduced wait times
Education
BTEC - Health and social care
Chelmsford college
2023.07 - 2024.08
Gcse - English language, Science
The Boswells school
Skills
- Customer Engagement
- Customer Service
- Menu Memorization
- Taking Orders
- Cash Handling
- Store closing
Timeline
BTEC - Health and social care
Chelmsford college
2023.07 - 2024.08
Crew member
Burger King
2023.05 - 2025.07
Snack Bar Assistant
The secret garden tea room
2022.06 - 2022.06
Gcse - English language, Science
The Boswells school