Laura lambert
avoch,Inverness
Summary
Accomplished professional with expertise in crew welfare and emergency response. Proficient in technical equipment operation, incident reporting, and collaboration across multiple agencies. Skilled in mentoring and employee development to enhance operational efficiency. Committed to high standards of fire safety training and effective communication, with a focus on improving performance outcomes in dynamic environments.
Reliable worker with proven track record of managing stress and time in demanding environments. Confident communicator with customer service experience. Alert, aware and patient professional with strong spacial-awareness and advanced driving abilities.
Experienced professional with focus on crew management, bringing leadership and organisational skills to enhance team performance. Skilled in optimising workflows and resolving conflicts, ensuring smooth operations and high team morale. Committed to driving operational excellence through effective communication and strategic planning.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
28
28
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Crew manager
Highland and Islands Airport
Inverness Airport
07.2022 - Current
- Oversaw daily operations, ensuring efficient workflow through coordinated team activities.
- Managed staff schedules and allocated resources to meet operational demands.
- Conducted regular training sessions to develop team skills and enhance service delivery.
- Implemented safety protocols and maintained compliance with industry regulations.
- Monitored team performance and provided constructive feedback to foster professional growth.
- Oversaw equipment maintenance to prevent operational delays.
- Organised crew schedules for optimal productivity.
- Coordinated resources, resulting in efficient task completion.
- Coordinated training programmes for new staff enhancing skills and knowledge across crew.
- Supervised maintenance of equipment ensuring reliability and compliance with industry standards.
- Handled emergency scenarios calmly and efficiently, minimising potential risks or disruptions.
- Implemented risk assessments, ensuring crew safety during operations.
- Mentored new staff members, aiding their professional growth and development.
Crew manager
Scottish Fire and Rescue Service
Fortrose, Highland
01.2016 - Current
- Managed daily operations of crew, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored new staff, fostering a culture of teamwork and collaboration.
- Implemented strategies to improve workflow and enhance overall service delivery.
- Coordinated scheduling and resource allocation to meet operational demands effectively.
- Monitored performance metrics and provided feedback to optimise crew effectiveness.
- Organised training sessions focused on safety practices and customer service excellence.
- Conducted regular assessments of crew performance, identifying areas for improvement and development.
- Conducted performance reviews for staff development.
- Delegated responsibilities effectively, leading to increased workforce efficiency.
- Implemented risk assessments, ensuring crew safety during operations.
- Handled emergency scenarios calmly and efficiently, minimising potential risks or disruptions.
- Quality checked fire engine equipment weekly, ensuring excellent working order and replacing inadequate supplies.
- Attended emergency callouts within 10-minute timeframe, keeping within company deadlines.
Pharmacy technician
Boots UK
Fortrose, Highland
04.2016 - 05.2022
- Assisted customers with prescription orders to ensure accurate medication dispensing.
- Maintained inventory levels and organised stock to facilitate efficient pharmacy operations.
- Processed medication orders and provided consultation on over-the-counter products.
- Collaborated with healthcare professionals to optimise patient care and medication management.
- Ensured compliance with health and safety regulations to uphold pharmacy standards.
- Trained new staff on pharmacy procedures and best practices for customer service.
- Managed prescription refills and coordinated with suppliers for timely delivery of stock.
- Implemented improvements in workflow processes to enhance service delivery and efficiency.
- Provided healthcare advice for minor ailments and conditions.
- Completed administrative tasks diligently, increasing overall productivity in the pharmacy.
- Managed cash register efficiently during busy periods ensuring swift customer service.
- Updated patient records meticulously, safeguarding against errors or misinformation.
- Liaised with healthcare providers for seamless coordination of prescriptions.
- Dispensed medicines under supervision, ensuring adherence to legal and safety guidelines.
- Managed supplier relationships to secure timely delivery of medications.
- Ensured safe medication distribution with meticulous attention to detail.
- Maintained clean work environment, promoting health and safety regulations compliance.
- Organised inventory for effective stock management.
- Dealt with prescription queries, improving patient care quality.
- Prepared prescriptions to ensure prompt customer service.
- Enhanced team collaboration by communicating effectively with colleagues and supervisors.
- Assisted pharmacists, enhancing efficiency in the pharmacy.
- Verified accuracy of prescriptions before dispensing, guaranteeing patient safety.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Maintained proper drug storage procedures, registries and records for controlled drugs.
- Processed repeat prescription requests for large patient base.
- Communicated with prescribers to verify medication dosages, repeat prescription authorisation and patient information.
- Followed legal and professional standards, maintaining best possible compliance with applicable regulations.
- Counted pills, labeled bottles and compounded medications before dispensing prescriptions.
- Stored and rotated stock while upholding pharmacy policies.
Dental nurse
NHS Highland
Inverness/Isle of skye
08.1997 - 01.2016
- Assisted in providing high-quality patient care during dental procedures.
- Sterilised dental instruments and maintained a clean and safe working environment.
- Supported dentists in performing treatments by preparing materials and equipment.
- Educated patients on oral hygiene practices to promote better health outcomes.
- Communicated effectively with patients to alleviate anxiety and ensure comfort.
- Managed appointment schedules and patient records to enhance office efficiency.
- Collaborated with dental team to improve workflow and patient service delivery.
- Participated in ongoing professional development to stay updated with industry standards.
- Offered post-operative instructions under dentist's supervision, enhancing patient recovery process.
- Prepared treatment rooms prior to patients' arrival for streamlined operations.
- Collaborated with dental team for smooth clinic operations.
- Facilitated patient comfort with empathetic chair-side manner.
- Comforted anxious patients, leading to positive clinic experiences.
- Participated in oral health education sessions increasing community awareness about dental care and prevention.
- Managed proper sterilisation of dental instruments for optimal hygiene.
- Took impressions of patients' teeth for study casts, aiding in treatment planning.
- Administered first aid during emergencies, ensuring immediate medical attention for patients.
- Supported dentists during procedures, resulting in increased efficiency.
- Maintained clean and tidy work area; facilitated a sanitary environment conducive to healthcare services.
- Maintained accurate patient records, ensuring meticulous documentation.
- Upheld stringent infection control measures, promoting a safe environment.
- Ensured adequate inventory of dental supplies to prevent operational delays.
- Provided information to patients about good oral health care, boosting their understanding of preventive measures.
- Operated x-ray equipment safely and accurately, producing high-quality images for diagnosis evaluation.
- Assisted in complex dental procedures to ensure successful outcomes.
- Assisted in clinical procedures, including examinations, fillings and extractions.
- Carried out varied chairside support procedures while keeping patients calm and comfortable.
- Worked with dentists during permanent and temporary restorative procedures, including fillings, crowns and bridges.
- Accurately and efficiently decontaminated and sterilised dental devices for continued hygiene compliance.
Education
SVQ Level 3 - Dental nursing
SQA
06.1998 - 06.1999
HNC - Equine studies
UHI
Inverness 02.2016 - 01.2018
Certificate of Higher Education - Equine studies
UHI
Inverness 02.2010 - 05.2011
Scottish Qualifications Certificate - Work place assessment using direct and indirect methods
UHI
Inverness 01.2024 - 05.2025
Skills
- Certified first aid training
- Crew welfare expertise
- Constructive feedback provision
- Detailed briefing capacity
- Performance improvement strategies
- Effective mentoring
- Technical equipment operation
- Employee development
- Staff development
- Emergency response procedures
- Crisis handling
- Emergency procedures
- Fire safety training
- Operational efficiency
- Fire safety regulations
- Emergency response driving
- Search and rescue procedures
- Incident reporting
- Vehicle pump operations
- Incident log management
- Firefighting apparatus maintenance
- Multi-agency collaboration
- Quick decision-making
- Two-way radio system
- Vehicle inspections
- Pump operations
- Firefighting systems
- Large vehicle driving
- Working at heights
- Safety consciousness
- Time efficiency
- Dependability reliability
- Patience under pressure
- Communication effectiveness
Affiliations
- I spend a great amount of time outdoors , walking , running , Paddleboarding , swimming.
- I also work for a first aid company providing first aid cover for large events such as football games and motocross events
Certification
While working at Inverness Airport as a crew manager i have gained a Trauma instructor certificate along with a BA instructor and a driving instructor.
I have also run a new recruit training program and taken on the role as Trauma lead for Highlands and Island airport limited .
Timeline
Scottish Qualifications Certificate - Work place assessment using direct and indirect methods
UHI
01.2024 - 05.2025
Crew manager
Highland and Islands Airport
07.2022 - Current
Pharmacy technician
Boots UK
04.2016 - 05.2022
HNC - Equine studies
UHI
02.2016 - 01.2018
Crew manager
Scottish Fire and Rescue Service
01.2016 - Current
Certificate of Higher Education - Equine studies
UHI
02.2010 - 05.2011
SVQ Level 3 - Dental nursing
SQA
06.1998 - 06.1999
Dental nurse
NHS Highland
08.1997 - 01.2016