Laura Jones
Silsden
Summary
Motivated salesperson with extensive experience in sales and customer service. Highly skilled in building customer relationships, building a strong rapport with customers and ability to understand customer needs. Strong litening, communication and interpersonal skills for providing superior customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Team Leader
Acorn Mobility Services Limited
08.2022 - Current
- Built strong team by recruiting and developing top sales talent.
- Set ambitious sales goals and motivated strong performance to keep team growing effectively.
- Consistently recognized as a top-performing Sales Team Leader, contributing to the overall success of the company.
- Boosted sales performance by implementing effective team training and coaching strategies.
- Led regular team meetings to keep sales personnel motivated with tips, techniques and relevant information.
- Trained, coached, and mentored new sales associates for maximum performance.
Inbound Sales Advisor
Acorn Mobility Services Limited
03.2020 - 08.2022
- Built rapport with potential clients through active listening and personalized recommendations.
- Increased sales revenue by consistently meeting and exceeding performance targets.
- Boosted customer satisfaction by efficiently addressing inquiries and resolving issues.
- Enhanced overall customer experience by providing tailored solutions that met individual needs and preferences.
- Successfully resolved escalated customer complaints while maintaining professionalism and adhering to company policies.
- Developed strong product knowledge to confidently assist customers in making informed purchasing decisions.
- Responded to customers within required turnaround times.
- Overcame objections using friendly, persuasive strategies.
- Set up appointments with interested customers according to schedule availability.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Negotiated pricing and payment terms with customers when possible to close deals.
Beautician
Beauty By Laura Jones
12.2013 - 03.2020
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Performed manicures, pedicures, lash extensions and spray tanning.
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
Sales Adviser
Acorn Mobility Services Limited
01.2008 - 01.2013
- Making Outbound calls to establish and find the need for a stairlift
- Kept detailed records of call activity through online customer database.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal targets also.
- Selling aftercare packages to existing customers
- Upselling products
- Closing sales
- Taking payments over the phone
- Sending relevant documents out to customer addresses
Education
Sweet Squared
01-2012
Hanson School
09-2005
Skills
- Building good rapport involves establishing a sense of trust, respect, and understanding with others through active listening, empathy, and genuine connection, leading to stronger relationships and positive interactions
- Excellent communication
- Reliability
- Organizational skills
- Customer engagement
- Attention to detail
- Active listening
- Problem-solving abilities
- Customer satisfaction
- Objection handling
- Excellent presentation
Certification
GCSE Certifications
Maths B
English B
Science C
Health & Social Care C
Geography D
Timeline
Sales Team Leader
Acorn Mobility Services Limited
08.2022 - Current
Inbound Sales Advisor
Acorn Mobility Services Limited
03.2020 - 08.2022
Beautician
Beauty By Laura Jones
12.2013 - 03.2020
Sales Adviser
Acorn Mobility Services Limited
01.2008 - 01.2013
Sweet Squared
Hanson School
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