Laura Jane Thomas
Swansea
Summary
Experienced general manager with a 25-year history of delivering high-quality service and achieving performance recognition. Skilled in operational management and team leadership, with a focus on enhancing customer experiences. Strong background in implementing effective strategies that drive business growth. Committed to maintaining high standards of service and operational excellence.
Overview
26
26
years of professional experience
1
1
Certification
Work history
General Manager
Toby St Catherine's General Manager Mitchells & Butlers
Carmarthen
2012.12 - 2026.03
- St Catherine's is my current position as GM within Mitchells and Butler and have had many successful scorecards.
- I also opened the business in 2012, was involved in recruiting the whole team and beating our appraised opening targets.
- At St Catherine's my duties would include the following
- Ensure all team and guests are in a safe environment
- Opening and closing the business
- Train and coach team members
- Complete all schedules for the business
- Work to deliver 5/5 NSF and EHO
- Recruitment for the business
- Ensure guest have a great time when they visit and deliver a consistent green guest health
- Deliver company profit targets.
- Working safely to company policy
- Conducting disciplinaries
- Delivering group training sessions at site level for various Mable training sessions
Assistant Manager
Harvester Gowerton Assistant Manager Mitchells & Butler
Gowerton
2011.12 - 2012.12
- During my time at Harvester I would ensure the business opened and closed safely, my duties would include the following tasks.
- Working safely to company policy
- Opening and closing the business
- Train and coach team members
- Complete all rotas for the business
- Complete payroll
- Recruitment for the business
- Ensure guest have a great time when they visit and deliver a green guest health
- Deliver profit targets.
- Dealing with problems within team and disciplinary procedures
- I would also complete many successful holds in my managers absence.
Assistant Manager
Toby Cockshell Assistant Manager Mitchells & Butler
Gorseinon
2008.06 - 2011.12
- During my time at the Cockshell I would ensure the business opened and closed safely, my duties would include the following tasks.
- Working safely to company policy
- Opening and closing the business
- Train and coach team members
- Complete all rotas for the business
- Work to deliver 5/5 NSF and EHO
- Complete payroll
- Recruitment for the business
- Ensure guest have a great time when they visit and deliver a green guest health
- Deliver profit targets.
- I would also complete many successful holds in my managers absence.
Holding Manager
Holding Manager Mitchell & Butlers
2008.07 - 2010.11
- During my time as an AM I completed various successful holds and holiday covers within our district, sites such as Bridgend, Newport, Cardiff Gate and Whitchurch.
Assistant Manager
Toby Killay Assistant Manager Mitchells & Butler
Killay
2000.09 - 2008.06
- I started this position at 18 years old alongside sixth form, starting off in foh and boh roles.
- I then completed my MFC within the company to be a Team Leader and then progressed to Assistant Manager.
- My duties would involve opening and closing the business safely, training and coaching team members, completing stock takes, team rotas, and working to budgets to deliver profit.
- On a day to day I would support my General manager and complete successful holds in their absence.
Education
BTEC - Early Years
Swansea Colllege
Tycoch, SwanseaA-Levels - English, IT, Economics
Gowerton Sixth Form
Gowerton, SwanseaGCSEs - GCSE
Gowerton Comprehensive
Gowerton, SwanseaSkills
- Professionalism and a strong work ethic
- Leadership
- Working to KPIs
- Time management
- Teamwork
Certification
- Personal Licence
- Full UK driving licence
- Level 3 Food Safety
- First Aid Qualified
- Cellar & Beer Management
- CRMC
- MFC
- BTEC Early Years
- GCSE
- A Level
REFERENCES ON REQUEST
- Hayleigh, Evans, 07764804185, Mitchells & Butlers, 27 Fleet Street, Birmingham, B31JP
- Martin, Gosling, Mitchells & Butlers, 27 Fleet Street, Birmingham, B31JP
Timeline
General Manager
Toby St Catherine's General Manager Mitchells & Butlers
2012.12 - 2026.03
Assistant Manager
Harvester Gowerton Assistant Manager Mitchells & Butler
2011.12 - 2012.12
Holding Manager
Holding Manager Mitchell & Butlers
2008.07 - 2010.11
Assistant Manager
Toby Cockshell Assistant Manager Mitchells & Butler
2008.06 - 2011.12
Assistant Manager
Toby Killay Assistant Manager Mitchells & Butler
2000.09 - 2008.06
BTEC - Early Years
Swansea Colllege
A-Levels - English, IT, Economics
Gowerton Sixth Form
GCSEs - GCSE
Gowerton Comprehensive