Laura-Jane Maxted

- Managing purchase order spreadsheets and processing purchasing requests

- Creating and sending invoices for external companies and internal pilots

- Produce hangarage agreements and contracts

- Creating work packs for scheduled aircraft maintenance

- Updating aircraft logbooks and generating logbook certificates

- Managing calibrated equipment records

- Organising permit renewals for collection and privately owned aircraft

- Handling licence renewals for engineers

- Creating maintenance schedules for summer and winter aircraft maintenance

- Monitoring, responding to and delegating emails from the shared engineers email inbox

• Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
• Regularly handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Addressed questions, escalating issues and complaints to management, where necessary.
• Maintained excellent product and service knowledge to offer helpful customer guidance.
• Improved efficiency and productivity by acquiring new skills and learning managerial duties.
• Displayed energy and enthusiasm in fast-paced environment.
• Represented the company and promoted brand with exceptional service and presentation.

• Maintained clean and tidy front-of-house area.
• Delivered front of house duties with warm and professional manner.
• As the most senior member of the team, supervised front-of-house operations, upholding company standards.
• Coached new front of house team members in delivering smooth, professional reception services.
• Greeted over 3000 customers a day with warmth and enthusiasm for faultless front-of-house service.
• Managed guest bookings and enquiries accurately and efficiently for continued customer satisfaction.
• Handled customer payments and booking using Elite software.

• Upheld strict housekeeping standards to maintain clean lodges.
• Trained new starters to ensure they maintain company standards.
• Excellent time management to ensure all lodges are cleaned on time and to a high standard.
• Conducted "guest ready checks" to make sure our standards are kept high.
• Meticulously performed extensive housekeeping with precision and efficiency.