Laura-Jane John-Bown

• Self-motivated, with a strong sense of personal responsibility.
• Ran errands and provided general office support in a professional environment.
• Participated in team projects, demonstrating an ability to work collaboratively and effectively.
• Resolved problems, improved operations and provided exceptional service.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Skilled at working independently and collaboratively in a team environment.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Demonstrated leadership skills in managing projects from concept to completion.
• Assist with maintenance and facility issues and coordinate with contractors.
• Undertook room inspections and report any issues ensuring health and safety regulations are met.
• Assist with viewings and queries and closing of agreements.
• Work closely with manager and marketing team with promotion to target audience and social media channels.

This role is more of a hobby and side job that is created a couple of hours a week in my spare time.

Have successfully designed and sold over 50+ order to over 50 customers. Designed a successful webpage and created a social media following.

• Developed creative design for print materials, brochures, banners, signs, wall art, wedding stationary, novelty art, business stationary, including business cards, logos and clothing decals, etc.
• Met with customers to present mock-ups and collect information for adjustments.
• Implemented design feedback from customers and internal stakeholders to improve project outcomes.
• Completed final touches for projects such as images sizes and font selection.
• Created and sent invoices to make sure they pay it on time.
• Organise and secure customer information under consumer data protection.
• Developed creative design for print materials, brochures, banners, and signs.

Prepared over 20,000 patient prescriptions at my time at Boots pharmacy working part time with most days fulfilling over 350 prescriptions, not including our care home contracts of which we have 5 to complete with over 50 residents individually packed into boaster packs.

• Prescribed products and dispensed accurately for walk in and care home customers across Holywood, Northern Ireland.
• Ensured customers left feeling informed as well as confident about their healthcare needs through informative advice
• Maintained safe supplies of medicines by ordering, labelling, dispensing, endorsing and prescription collections.
• Maintained safe supplies of medicines by ordering, labelling, dispensing, endorsing, prescription collections and keeping patient details up to date.
• Processed credit and debit card payments and returned correct change for cash purchases.
• Secured medication against tampering or theft by following controlled drug specifications.
• Selected, measured, combined prescription components to prepare custom orders and assembled correct quantities of medication to pharmacist instructions.

• Taking receipt and checking of all infield operational staff timesheets & Paperwork Admin.
• Time Reporting of all in-field operatives / back-office admin work order and contracts.
• Acting as cover for other Regional HD Operators and HD Admin as required.
• Prepared a range of written communications, documents and reports within Graham Asset records and Durham local councils of water testing sites.
• Responded promptly to incoming sales leads and requests for technical support.
• Maintained clean, safe working environments to eliminate accident risks.
• Acted as main point of contact for over 50 third-party applicants and handled over 100 weekly assistance calls.

Welcomed more than 5000 guests to the Culloden Estate and spa as my time as a receptionist while being put in charge of the stationary stock room for every department in the hotel. This involved making sure every department had everything they needed to operate. I also created a new employee handbook for the front desk to help new starters when needed in their first weeks on the job. I am was aware that they were still using it 2 years after I left the role.

• Welcoming guests at 5-star professional standard acting on requests fast and given right information and offering outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty and supporting guests with immediate knowledgeable assistance for diverse needs.
• Carried out basic day-to-day administrative tasks to support staff needs.
• Checking in and checking guests out staying within Hastings Hotels’ guidelines while preparing bills and taking payments via credit/debit card, cash and foreign exchange.
• Making reservations and answering enquiries via phone, email and redirecting them if needed.
• Communicating with other departments and colleagues with detailed handovers after every shift.
• Liaised with housekeeping/maintenance staff to address requests and complaints made by guests.
• Ensuring/ordering all departments have stationary required to complete their everyday jobs as hotel stationary manager with timely restocks and accurate purchase order management.
• Made sure all paperwork for weekly managers' meeting was completed.
• Maintained a clean reception area to impress and welcome visitors.
• Organized smooth flow of incoming and outgoing parcels and communication.

At Career Sport Academy, a family run business, I was the only Administration officer in the office. When I arrived I advised and collaborated with the CEO on the runnings of the administration office. From there, I put a whole new system into place. We created a new organized, smooth running, calm and practical environment where more than 200 athletes, some from the elite league of Ice Hockey, could come and take their sports exams. I was more than happy to send their Pass certificates at a later time.

• Screened and transferred incoming calls, took down messages, transmitted information and documents to internal personnel.
• Aided colleagues, managers and customers through regular communication and assistance.
• Supported Career Sports CEO with all administrative, secretarial and organizational functions.
• Administered yearly budget to manage office requirements such as service contracts, postage costs and supply replenishment.
• Entered and maintained departmental records in company database.
• Preparation and design of posters and other advertising components.
• Communicated with office managers to understand department priorities and workload.
• Anticipated gloomy office inventory levels, proactively ordering stock to maximise accessibility.

My role here was part-time between customer service assistant in the NAAFI store for the serving troops abroad living in Germany. This is where I found a love for customer service and administration. Managed over 100 client accounts per month and increased bar stock sales by 20% by purchasing from another retailer.

• Receiving and checking all money received while ensuring Cash flow and account maintenance for all transactions and strictly adhering to NAAFIs Accounting Procedure Manual.
• Producing monthly accommodation bills for residents, customers and suppliers.
• Facilitated month-end and year-end closing processed to support accuracy and completeness of financial reports.
• Effectively communicated with clients about payment needs and kept updated, detailed ledgers.
• Reviewed general ledger entries and assessed accuracy.
• Investigated and helped resolve collections, billing and disputes by following standard accounting procedures for accurate records.
• Input classified client data into programs for direct debit charges monthly.

Served over 10,000 customers over my time at NAAFI all serving soldiers that were currently away from home. I achieved a qualification as a trained barista at my time as a customer service adviser and a love for helping people.

• Taking payment for goods and food using variety of payment methods while calculating sales prices and processed payments accurately.
• Barista trained, gaining skills of making and serving different types of hot/cold drinks while having responsibility to prepare and serve food and drinks in line with HACCP.
• Maintaining cleanliness, hygiene and safety of premises.
• Silver Service Trained and gained my food and hygiene certificate.
• Organized and displayed items visually appealing and created attractive displays for merchandise to enhance sales.
• Established and nurtured effective relationships with customer, colleagues, store management and prompt problem solving.
• Followed data and generated helpful understanding to maximize efficiency and effectiveness.
• Calculated sales prices and processed payments accurately.