Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Laura-Ionela Mihalcea

Laura-Ionela Mihalcea

Tilbury ,UK

Summary

Energetic Sales Associate with knack for building strong customer relationships and driving sales growth. Consistently recognised for creating inviting store atmosphere that encourages repeat business and high customer satisfaction. Known for quick learning and adaptability in fast-paced environments, leading to improved team performance and increased sales.

Overview

19
19
years of professional experience

Work History

Sale Associate

TK Maxx
Grays, Thurrock
07.2017 - Current
  • Coordinated with suppliers ensuring timely delivery of goods.
  • Facilitated smooth checkout process for enhanced customer satisfaction.
  • Increased customer satisfaction by providing exceptional service.
  • Conducted market research identifying emerging consumer trends.
  • Ensured store cleanliness for a welcoming shopping environment.
  • Collaborated with team members to achieve monthly targets.
  • Prepared daily sales reports for managerial review and feedback.
  • Adhered strictly to company policies and procedures ensuring compliance at all times.
  • Conducted regular inventory checks, ensuring adequate stock levels at all times.
  • Demonstrated products effectively, resulting in increased interest and sales.
  • Provided constructive feedback during staff meetings leading to improved operational efficiency.
  • Assisted shoppers with product selection for improved buying experience.
  • Handled cash transactions accurately to avoid discrepancies.
  • Boosted brand awareness for raising sales performance.
  • Managed inventory, minimising stock shortages or overages.
  • Resolved customer complaints promptly, improving customer retention rates.
  • Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
  • Followed company procedures and guidelines for smooth retail operations.
  • Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.

Store manager

xxxxx
Bucuresti , Romania
09.2012 - 09.2017
  • Handled cash transactions accurately, minimising financial discrepancies at the till.
  • Implemented promotional displays to increase product visibility and sales.
  • Led training sessions for new employees, equipping them with necessary skills and knowledge.
  • Resolved customer complaints effectively, protecting the store's image and consumer relationships.
  • Boosted store's reputation for excellence through meticulous upkeep, product presentation and customer service.
  • Collaborated with upper management in strategic planning, contributing valuable insights from ground level operations.
  • Developed a team-oriented environment by implementing effective leadership strategies.
  • Upheld health and safety regulations within the premises to ensure a safe shopping environment.
  • Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
  • Kept business in compliance with internal controls, industry regulations and health and safety requirements.
  • Established clear budgets with sound controls to keep business operating with optimum finances.

Jewellery valuation

xxxxxx
Bucuresti, Romania
09.2006 - 09.2012
  • Collaborated on cross-functional teams for comprehensive product evaluation.
  • Identified key market trends by conducting thorough research, aiding precise valuations.
  • Organised jewellery displays to showcase latest collections effectively.
  • Demonstrated intricate details of jewellery pieces, enhancing client understanding and appreciation.
  • Handled delicate items with utmost care and attention to detail.
  • Maintained professional relationships with suppliers thereby ensuring timely delivery of orders.
  • Promoted special offers or discounts, attracting new customers whilst retaining existing ones.
  • Ensured safe storage of valuable items, maintaining security at all times.

Education

Degree - Law

Universitatea Biotera Bucuresti
Bucuresti/Romania
09/2006 - 07/2011

A-Levels - Social Sciences

Grupul Scolar "Constantin Brancoveanu"
Horezu/Romania
09/2002 - 07/2006

Skills

  • Mathematical aptitude
  • Effective time management
  • Inventory maintenance
  • Customer relationship management
  • Proactive engagement
  • Effective selling techniques
  • Adapting to customer needs
  • Supply chain understanding
  • Promotions coordination
  • Product ordering
  • Sales Leadership
  • Performance monitoring
  • Conflict Resolution
  • Effective communication
  • Jewellery valuation techniques
  • Nurturing attitude
  • Homework support
  • Age-appropriate activity planning
  • Activity planning
  • Child safeguarding
  • Patience and resilience
  • Meal preparation

Additional Information

Experienced sales associate with previous experience as store manager and jewellery evaluator, skilled in dealing with customers, replacing the stock, teamwork, and leadership. Dedicated parent actively involved in the care and mentoring of my child, with an inclination to support and interact with children. I am looking for a position where the working program matches my child's school time, which will allow me to spend the remaining free time with my daughter. The skills acquired in my work experience combined with teamwork, adaptability, organisational skills, reliability and seriosity will help me adapt easily to working with a new team and progress in a new role. Cooking is one of my hobbies. I enjoy preparing meals, and pursuing a role in the kitchen will be interesting and motivating.

Timeline

Sale Associate

TK Maxx
07.2017 - Current

Store manager

xxxxx
09.2012 - 09.2017

Jewellery valuation

xxxxxx
09.2006 - 09.2012

Degree - Law

Universitatea Biotera Bucuresti
09/2006 - 07/2011

A-Levels - Social Sciences

Grupul Scolar "Constantin Brancoveanu"
09/2002 - 07/2006

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