Laura Inglis
Sheffield,South Yorkshire
Summary
Trustworthy with over 20 years of practical experience and dedicated work ethic. Self-motivated to consistently provide first-class results in line with stringent targets and deadlines.
Overview
23
23
years of professional experience
Work History
Independent Travel Agent
Laura Inglis Independent Travel Agent
Sheffiled, South Yorkshire
01.2024 - Current
- Adaptable professional with experience in customer-facing roles. Delivers exceptional service by addressing client needs and resolving issues efficiently. Committed to fostering positive relationships and enhancing customer satisfaction.
- Planned and coordinated all travel for clients based on budgets, departure times and travel needs.
- Handled urgent travel issues, offering prompt resolutions to ensure minimal disruption to client plans.
- Maintained up-to-date knowledge of travel advisories, visa requirements, and health guidelines to inform clients accurately.
- Ensured high-level guest service by going above and beyond to achieve client needs and resolve issues.
- Attended webinars, conferences and other educational programmes to network with industry leaders.
- Asked open-ended questions to best understand client needs and determine the best travel offerings.
- Helped clients select perfect holiday based on needs, budget and specifications.
Teaching Assistant In Primary School
Phillimore Community Primary School
Sheffiled, South Yorkshire
01.2024 - Current
- Supervised children during activities and play to ensure safety and proactively address behavioural issues.
- Maintained a safe and tidy classroom by enforcing health and safety guidelines.
- Managed behaviour within the classroom, promoting a positive and productive atmosphere for all pupils.
- Supported pupil learning through one-to-one sessions and small group activities, adapting to individual needs.
- Organised classroom spaces and materials to help teacher prepare for lessons.
- Complied with policies and procedures relating to child protection, safeguarding and security.
- Cultivated excellent student relationships by delivering ongoing support.
- Prepared, maintained and used equipment and resources required to meet lesson plans and learning activities.
- Helped teachers plan engaging activities and create level-appropriate teaching materials.
- Encouraged pupil participation in classroom discussions, fostering critical thinking and communication skills.
- Administered first aid and care for pupils when necessary, following school policies and procedures.
- Prepared indoor and outdoor spaces for recreational activities to support children's physical health and development.
- Supported the induction of new pupils, easing their transition into the school environment.
- Facilitated literacy and numeracy activities, utilising interactive methods to enhance pupil understanding.
- Gave detailed and regular feedback to teachers on pupils' achievement and progress.
- Built and maintained courteous and effective working relationships.
- Actively listened to children, parents and other agencies to fully understand requests and address concerns.
Assistant Deputy Manager
Beech Hill Nursery
Sheffiled, South Yorkshire
07.2005 - 01.2024
- Spearhead daily operations by delegating tasks to team members, enhancing efficiency and maintaining high standards of care and education.
- Resolved customer complaints by utilising effective communication skills and empathetic listening to ensure high satisfaction levels.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Oversaw staff training and development, implementing strategies to enhance skills and performance.
- Coordinated with the manager to develop and implement policies that improved customer service standards.
- Coordinated staff schedules, managing leave requests to ensure optimal coverage during peak times.
- Implemented health and safety protocols to ensure a safe working environment for all staff.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Conducted performance appraisals, providing constructive feedback and setting goals for team members.
- Cultivated a culture of continuous improvement by empowering staff to propose and implement process enhancements.
- Encouraged learning and development through play, activities and teaching.
- Helped children become more independent when performing daily tasks, assisting with dressing and toileting.
- Monitored child's learning progress and development throughout games, activities and lessons.
- Cleaned and sanitised play areas and equipment for excellent health and hygiene standards.
- Monitored progress and development, keeping clear, accurate observations and reports to feed back to parents.
- Encouraged children's emotional, social and educational development through carefully planned learning-through-play activities.
- Prepared healthy, nutritious meals for children and supported with feeding.
- Set up equipment for children and monitored use to prevent accidents and injuries.
- Attended teacher and childcare training to keep up to date on curriculums and best practices.
- Supported children's hygiene needs with personalised support and diligent potty training.
- Developed positive child care environments through appropriate behaviour management.
- Minimised risk within nursery settings through careful activity planning and delivery.
- Evaluated curriculum effectiveness through reviews and assessments.
- Planned and executed special events and themed activities, enhancing cultural awareness and bringing excitement into the learning environment.
- Developed strong, communicative partnerships with parents and guardians, offering regular updates on child development and well-being.
- Reviewed and updated children's records, ensuring accurate and up-to-date information was available for educational and developmental support.
- Led daily planning and implementation of developmental activities tailored to children's individual needs and interests.
- Trained new nursery staff, providing mentorship and guidance on best practices in early years education.
- Administered first aid and managed minor injuries, adhering to health and safety policies to ensure child safety at all times.
Sales Assistant
All Sports
Sheffiled, South Yorkshire
06.2003 - 07.2005
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Processed sales transactions efficiently, handling cash, credit, and debit payments accurately.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Handled customer returns, refunds and exchanges at customer service desk.
- Organised stock room, ensuring easy access to products and efficient inventory management.
- Maintained an up-to-date knowledge of product features, benefits, and availability.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
- Participated in staff training sessions, continually improving product knowledge and sales techniques.
- Processed and loaded deliveries and backstock onto store shelves.
Education
Bachelor of Arts - Early Years Education
Sheffield Hallam University
Sheffield01-2020
NVQ Level 5 - Leadership and Management
Chesterfield College
Chesterfield01-2019
Foundation Degree in Arts - Early Years Education
Sheffield Hallam University
Sheffield01-2011
BTEC National Diploma - Childcare
Rother Valley College
Rotheham01-2005
GCSEs -
Handsworth Grange School
Sheffield01-2003
Skills
- Classroom management
- Child development
- Behaviour monitoring
- Lesson planning
- Team leadership
- Customer service
- Communication skills
- Critical thinking
- First aid administration
- Positive attitude
- Resilient
- Strong empathy
- Timekeeping
- Adaptable
- Calm under pressure
- Leadership
- Health and safety awareness
Hobbies and interests
- spending time with family and friends.
- Traveling.
- Charity work/helping others.
- Reading.
References
- Available upon request
Timeline
Independent Travel Agent
Laura Inglis Independent Travel Agent
01.2024 - Current
Teaching Assistant In Primary School
Phillimore Community Primary School
01.2024 - Current
Assistant Deputy Manager
Beech Hill Nursery
07.2005 - 01.2024
Sales Assistant
All Sports
06.2003 - 07.2005
Bachelor of Arts - Early Years Education
Sheffield Hallam University
NVQ Level 5 - Leadership and Management
Chesterfield College
Foundation Degree in Arts - Early Years Education
Sheffield Hallam University
BTEC National Diploma - Childcare
Rother Valley College
GCSEs -
Handsworth Grange School