Summary
Overview
Work history
Education
Skills
Timeline
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Laura Holmes

Birkenhead,Wirral

Summary

Highly skilled administrative professional with expertise in time management, calendar coordination, and document preparation. Demonstrates proficiency in database administration, meeting organisation, and confidentiality maintenance. Provides exceptional administrative support to Associate Director and Senior Leadership Team. Adept in MS Office applications and invoice processing. Possesses strong organisational skills, with keen attention to detail, and the ability to meet deadlines while working independently or within a team environment.

Overview

5
5
years of professional experience

Work history

Personal Assistant

Cheshire & Wirral Partnership NHS Foundation Trust
Birkenhead, Wirral
01.2025 - Current
  • Recorded meeting minutes with precision, facilitating efficient follow-up actions.
  • Processed invoices accurately and swiftly.
  • Coordinated Associate Director of Operations and Strategic Clinical Directors daily schedule with meticulous attention to detail ensuring no clashes of meetings.
  • Maintained document confidentiality and secure handling of sensitive information.
  • Optimised resource utilisation through effective purchasing of office supplies.
  • Coordinated several senior leadership diaries to facilitate meetings, updating diaries and organising spaces.
  • Reduced correspondence response time by ensuring timely replies and categorising emails by level of importance/urgency of response required.
  • Streamlined administrative processes, boosting overall office efficiency.
  • Handled basic clerical needs including photocopying, printing, scanning, to help senior leadership focus on more pressing matters.
  • Updated executive diaries with daily appointments, set reminders, and added key details.
  • Documented staff entitlements and expenditures, matching information against allowances.
  • Organised events such as senior leadership away days including booking venue, arranging catering, and travel arrangements if required.

Team Administrator

Cheshire & Wirral Partnership NHS Foundation Trust
Birkenhead, Wirral
07.2022 - 01.2025
  • Managed daily scheduling of team appointments to optimise time management.
  • Provided support and good communication with patient group via email and telephone.
  • Handled confidential information discreetly, upheld company integrity and streamlined office procedures with meticulous record keeping.
  • Enhanced team efficiency by organising and coordinating meetings.
  • Developed comprehensive administrative support for smoother operations.
  • Monitored and handled team correspondence via generic email address and post promptly, guaranteeing efficient workflow.
  • Maintained office supplies inventory; reduced operational delays.
  • Maintained efficient office operations, providing accurate, efficient administrative support to eight team members and the wider service team.
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.
  • Organised team away days including booking of venues, coordinating agenda and requirements, and dealing with invoicing and payments.
  • Minute taking on a weekly basis including tracking of actions.

Patient Services Clerk

Clatterbridge Cancer Centre
Bebington, Wirral
09.2020 - 07.2022
  • Demonstrated respect, friendliness and willingness to help wherever needed including supporting other team members / teams with high capacity of workload.
  • Offered friendly, efficient customer service and handled challenging situations with ease, often deescalating situations and finding a solution for the patients, increasing patient satisfaction.
  • Used critical thinking to break down problems, evaluate solutions and make decisions regarding limited appointment spaces and high demand - working closely alongside medical secretaries to identify the best solutions.
  • Daily preparation of clinics ensuring all documentation required is accessible including scans and results.

Education

Diploma of Higher Education - Administration

Professional Receptionist Diploma Course
Birkenhead
/2016 - /2016

NVQ Level 3 - Childcare & Education

Wirral Metropolitan College
Birkenhead
/2014 - /2016

Certificate of Higher Education - Cancer Education Course

Nature of Cancer Course
Wirral
/2021 - /2021

GCSEs - Education

Woodchurch High School
Wirral
/2010 - /2010

Skills

  • Time management expertise - ability to work towards timeframes and hit deadlines
  • Calendar management and diary coordination
  • Document preparation
  • Database administration
  • Meeting organisation
  • Strong minute taker
  • Confidentiality maintenance
  • Administrative support to senior leadership teams
  • MS Office expertise
  • Invoice processing
  • Excellent organisational skills
  • Excellent communication skills both verbal and written
  • Ability to use own initiative and work alone, but also able to work well within team environment and support wider teams and colleagues

Timeline

Personal Assistant

Cheshire & Wirral Partnership NHS Foundation Trust
01.2025 - Current

Team Administrator

Cheshire & Wirral Partnership NHS Foundation Trust
07.2022 - 01.2025

Patient Services Clerk

Clatterbridge Cancer Centre
09.2020 - 07.2022

Diploma of Higher Education - Administration

Professional Receptionist Diploma Course
/2016 - /2016

NVQ Level 3 - Childcare & Education

Wirral Metropolitan College
/2014 - /2016

Certificate of Higher Education - Cancer Education Course

Nature of Cancer Course
/2021 - /2021

GCSEs - Education

Woodchurch High School
/2010 - /2010

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Laura Holmes