Laura Hobson
Ashton-in-Makerfield
Summary
Growth-focused administrative professional skilled in remote office support, recordkeeping, and online inventory management. Produce reports and presentations, manage filing, and ensure timely reordering of supplies. Provide customer-focused service, maintain resilient operations, and route calls to correct staff for faster resolution.
Overview
17
17
years of professional experience
Work History
Retail Assistant/Duty Manager
Iceland Foods
01.2018 - Current
- Support store manager in the day-to-day operations by providing administrative assistance, customer service problems, delivery/disposal issues, employee absences, and communications with area manager. Verify products dates, repair broken items, welcome/greet and guide clients to merchandise, while ensuring customers acquired required products before leaving. Act as duty manager managing store operations and dealing with any issues in business when top management is unavailable. Manage restock, replenish shelves, fridges and freezers. Deliver exceptional customer services by addressing client inquiries, both in person and over phone. Provide support to team members as needed.
- Promoted to duty manager by delivering outstanding services to clients.
- Delivered courteous customer service, resolving queries and supporting product selection.
- Operated tills accurately, handling cash, card payments, and refunds.
- Replenished shelves and chilled displays, maintaining full stock availability.
- Rotated stock and checked dates, reducing waste and supporting food safety standards.
- Maintained clean, tidy aisles and backroom areas, meeting store presentation standards.
- Processed deliveries efficiently, checking stock against paperwork and reporting discrepancies.
- Supported colleagues during busy periods, managing queues and prioritising customer needs.
- Trained new starters on store routines, till use, and replenishment procedures.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
- Actively engaged customers to provide general assistance and information on store merchandise.
Operations Admin Assistant
DBLS Online
01.2014 - 01.2018
- Performed a wide range of daily task remotely such as, answering phone calls and sending/processing online orders to diverse range of customers in different countries. Ensured a positive, empathetic, and professional attitude toward customers at all times. Communicated with customers through various channels for dealing with customers online quires and emails while putting on different stocks online. Maintained up to date knowledge of products as well as keeping track records of customer interactions, transactions, comments, and complaints.
- Successfully uploaded new stock and detailing it onto correct online systems to ensure smooth workflow.
- Accomplished in achieving everyday targets.
Teaching and Learning Assistant
Garswood Primary School
01.2010 - 01.2014
- Provided support to teachers prepare lesson plans for students. Procured necessary material for classes. Tracked student attendance and class schedules. Reviewed material taught in class with individual students with learning challenges. Ensured classrooms safe and tidy before classes start. Offered administrative support by filling, photocopying, putting data on computer and dealing with parent queries.
- Facilitated child in accomplishing with SEN needs and set targets.
Education
NVQ - Teaching Assistant Level 2
St Helens Chambers
St Helens MerseysideDiploma - Child Care Level 1, Diploma in Health and Social Care Level 2, English Level 1, First Aid Level 2
St Helens Collage
St Helens Merseyside01.2012
High School Diploma, Certificate - Digital Applications (ICT) Level 2
Byrchall High School
Ashton in Makerfield01.2010
Skills
- Office administration
- Data entry and record keeping
- Online inventory control
- Operational efficiency
- Database oversight
- Client service excellence
- Collaborative teamwork
- Procurement strategies
- Process enhancement
- Performance evaluation
Personal Information
Title: No Admin Assistant
Timeline
Retail Assistant/Duty Manager
Iceland Foods
01.2018 - Current
Operations Admin Assistant
DBLS Online
01.2014 - 01.2018
Teaching and Learning Assistant
Garswood Primary School
01.2010 - 01.2014
High School Diploma, Certificate - Digital Applications (ICT) Level 2
Byrchall High School
Diploma - Child Care Level 1, Diploma in Health and Social Care Level 2, English Level 1, First Aid Level 2
St Helens Collage
NVQ - Teaching Assistant Level 2
St Helens Chambers