An empathetic, tenacious and results focused Customer Success Leader with a proven track record in people management, executing strategic plans for complex accounts and driving commercial outcomes in alignment with customer goals. Experienced in communicating, negotiating, and working collaboratively with a diverse range of people to drive high performance. Applies a data driven and analytical approach in order to achieve business objectives. An ability to learn new responsibilities, strategies, and techniques quickly. A people-centric relationship builder with expertise in generating optimal customer satisfaction and success levels.