Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic
Laura Heyes

Laura Heyes

Astley,Manchester

Summary

Currently looking for a new career direction whilst applying, developing and building upon existing experience and skills.

Has many years experience in dealing with clients face to face on a day-to-day basis. Adept at understanding people's needs and providing a professional service whilst being approachable, personal, trustworthy and reliable.


Working with Children

Along with bringing up two sons, now aged 23 and 24, I regularly enjoyed volunteering at the local Beavers group they attended. As a student, I volunteered at various holiday play schemes whilst partaking in the Duke of Edinburgh award scheme. This lead to a regular baby- sitting job for a family with two young children and for for two further young families whilst I was studying at university.

Overview

9
9
years of professional experience
9
9
years of post-secondary education

Work History

Property Consultant

Harrisons Estate Agents
Bolton, Lancashire
10.2024 - 03.2025
  • Utilised expert knowledge of the local housing market to accurately value properties.
  • Negotiated property sales to achieve best selling prices for vendors.
  • Conducted reviews with vendors to ensure sales results in a timely fashion.
  • Supported other team members by providing follow up phone calls.

Office Manager

Stone Cross Estate Agents
Tyldesley, Greater Manchester
11.2020 - 10.2024
  • Responsible for providing property valuations and listing properties for sale.
  • Demonstrated excellent rapport building skills with vendors, buyers and investors.
  • Managed small team of people. This included conducting daily morning meetings and weekly review meetings.
  • Reported sales figures to directors weekly.
  • Provided written content for online marketing of properties.
  • Demonstrated great communication skills with vendors, buyers, investors and solicitors.

Property Consultant

Entwistle Green/ Countrywide
Westhoughton, Bolton
10.2017 - 10.2020
  • Developed marketing materials to promote property listings effectively.
  • Established robust relationships with clients to ensure repeat business.
  • Conducted property valuations and listed properties for sale.

Assistant Manager

Your Move / LSL
Tyldesley, Greater Manchester
11.2015 - 09.2017

Supported the branch manager in the day to day running of the office and the reporting of figures.

Provided secondary support for property valuations.

Dealt with sales progression, sales and lettings enquiries.

Provided a first point of contact for customers contacting the office.

Education

BA (Hons) 2:1 - English Studies

The University College of Ripon and York St. John
Leeds
09.1996 - 06.1999

A-Levels - English Literature, Psychology, Music

The Ridge Danyers College
Marple
09.1994 - 07.1996

GCSEs - English Language and Literature, Maths, Science, Geography, French, Music, Technology

Hazel Grove High School
Greater Manchester
09.1989 - 07.1994

Skills

A caring and empathetic approach towards others

An ability to gain an understanding of an individual's needs

Enthusiasm for reading, writing, music and the outdoors

A keen interest in health and fitness

An interest in healthy eating

The ability to work well as part of a team

A positive attitude

Punctuality

Reliability

Good communication skills

Diligent and hard working

An eagerness to learn and progress

Affiliations

  • Hiking, particularly in the Lake District
  • Zumba, Swimming & Yoga
  • Reading
  • Music and Concerts
  • Healthy Eating/ Cooking
  • Gardening

Timeline

Property Consultant

Harrisons Estate Agents
10.2024 - 03.2025

Office Manager

Stone Cross Estate Agents
11.2020 - 10.2024

Property Consultant

Entwistle Green/ Countrywide
10.2017 - 10.2020

Assistant Manager

Your Move / LSL
11.2015 - 09.2017

BA (Hons) 2:1 - English Studies

The University College of Ripon and York St. John
09.1996 - 06.1999

A-Levels - English Literature, Psychology, Music

The Ridge Danyers College
09.1994 - 07.1996

GCSEs - English Language and Literature, Maths, Science, Geography, French, Music, Technology

Hazel Grove High School
09.1989 - 07.1994
Laura Heyes