Laura Hernandez
Overview
5
5
years of professional experience
Work history
Account support executive
Movate
Cartago
11.2022 - 06.2024
- Demonstrated commitment towards meeting deadlines even under pressure situations, ensuring no delays in project delivery...
- Complied with all organisational policies whilst dealing with sensitive client information, upholding company's reputation at all times...
- Improved client relationships by providing top-level customer support.
- Managed account inquiries to ensure customer satisfaction.
- Ensured timely response to all client queries, enhancing the overall client experience.
Debt collector
Midland Credit Management
Sabana
02.2021 - 11.2022
- Improved customer relations by adhering to company policies and procedures.
- Negotiated payment arrangements for overdue debts.
- Ensured accurate record-keeping with meticulous documentation of all collection activity.
- Maintained confidentiality in handling sensitive financial information.
Customer service representative
Sykes
Heredia
11.2019 - 01.2021
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
Education
Highschool -
Liceo Jose Joaquin Vargas Calvo
San Pedro, Montes deOcaAdverising
Universidad Latina de Costa Rica
HerediaSkills
- Customer Service
- Customer relations
- Account management
- Social media marketing
- Outstanding communication
- Effective time management
Languages
Spanish
Native
English
Advanced
Timeline
Account support executive
Movate
11.2022 - 06.2024
Debt collector
Midland Credit Management
02.2021 - 11.2022
Customer service representative
Sykes
11.2019 - 01.2021
Highschool -
Liceo Jose Joaquin Vargas Calvo
Adverising
Universidad Latina de Costa Rica