Overview
Work history
Education
Skills
Languages
Timeline
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Laura Hernandez

Overview

5
5
years of professional experience

Work history

Account support executive

Movate
Cartago
11.2022 - 06.2024
  • Demonstrated commitment towards meeting deadlines even under pressure situations, ensuring no delays in project delivery...
  • Complied with all organisational policies whilst dealing with sensitive client information, upholding company's reputation at all times...
  • Improved client relationships by providing top-level customer support.
  • Managed account inquiries to ensure customer satisfaction.
  • Ensured timely response to all client queries, enhancing the overall client experience.

Debt collector

Midland Credit Management
Sabana
02.2021 - 11.2022
  • Improved customer relations by adhering to company policies and procedures.
  • Negotiated payment arrangements for overdue debts.
  • Ensured accurate record-keeping with meticulous documentation of all collection activity.
  • Maintained confidentiality in handling sensitive financial information.

Customer service representative

Sykes
Heredia
11.2019 - 01.2021
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Managed high volume of inbound calls for quick resolution of customer issues.

Education

Highschool -

Liceo Jose Joaquin Vargas Calvo
San Pedro, Montes deOca

Adverising

Universidad Latina de Costa Rica
Heredia

Skills

  • Customer Service
  • Customer relations
  • Account management
  • Social media marketing
  • Outstanding communication
  • Effective time management

Languages

Spanish
Native
English
Advanced

Timeline

Account support executive

Movate
11.2022 - 06.2024

Debt collector

Midland Credit Management
02.2021 - 11.2022

Customer service representative

Sykes
11.2019 - 01.2021

Highschool -

Liceo Jose Joaquin Vargas Calvo

Adverising

Universidad Latina de Costa Rica

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Laura Hernandez