- Reading
- Travel
- Cooking and experiencing other cuisines
Laura Heaton
Tamworth,Staffs
Summary
Hardworking and friendly person, that is trustworthy, with 17 years of practical experience and dedicated work ethic. Self-motivated to consistently provide the best results in line with company policies and procedures. I have taken a couple of years off to raise my young family, but i am now ready to take on a new challenge.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work History
Assistant Customer Service Manager
Scolmore International
tamworth, Staffs
2011.11 - 2023.02
- Coordinated with other departments to resolve customer issues, improving overall satisfaction rates as quickly as possible.
- Collaborated with management team to enhance customer service operations.
- Worked alongside internal and external teams to optimize customer experience.
- Monitored team efficiency and provided suggestions for improvements.
- Supported various departments to streamline processes and systems.
- Giving annual staff reviews, makng suggestions for improvement and discussing career progression.
Administrative Assistant
Cathedral hygiene
tamworth, Staffs
2007.08 - 2021.11
- Inputting contract details, entering customer information, and ensuring data is correct.
- Taking phone calls from customers, contacting team members to get information regarding when services will take place.
- Scheduled visits for engineers to resolve equipment problems.
- Working with management to make improvements to processes.
Cleaner
Wilnecote high school
tamworth, Staffs
2016.03 - 2017.03
- Ensure food technology classrooms were thoroughly cleaned to high standards using appropriate cleaning products and equipment.
- Working alongside the cleaning supervisor to ensure the best service is provided.
Food and Beverage Assistant
McDonald's
tamworth, Staffs
2016.04 - 2016.12
- Delivered exceptionsal friendly and frast servicen to process customer oders during busy periods
- Ensuring all surfces are thoroughly cleaned
- Handling money
- Dealing with customer issues
Education
NVQ Level 3 - Business administration
NVQ level 2 and 3
tamworth 2018.01 - 2020.01
GCSEs -
Wilnecote High School
Tamworth 2004.09 - 2006.06
Skills
- Customer relationship management
- Team leadership
- Conflict resolution
- Data entry
- Call handling
- Scheduling coordination
- Performance monitoring
- Customer service
- Staff training
- Feedback implementation
- Positive attitude
- Leadership skills
- Customer service excellence
- Creative thinking
- Time-management
- Decision making
- Effective communication
- Customer relationship building
- Staff training and development
- Product knowledge
- Customer engagement
- People Management
- Computer literacy
Interests
Timeline
NVQ Level 3 - Business administration
NVQ level 2 and 3
2018.01 - 2020.01
Food and Beverage Assistant
McDonald's
2016.04 - 2016.12
Cleaner
Wilnecote high school
2016.03 - 2017.03
Assistant Customer Service Manager
Scolmore International
2011.11 - 2023.02
Administrative Assistant
Cathedral hygiene
2007.08 - 2021.11
GCSEs -
Wilnecote High School
2004.09 - 2006.06