Laura Hathway
Salisbury,Wiltshire
Summary
Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work history
Administrative Assistant
Wiltshire Council
Salisbury, Wiltshire
11.2021 - Current
- Diary Management for multiple members of staff
- Manage 2 busy teams inboxes
- Formatting of legal reports
- Check the resource centre
- weekly – fire alarms, emergency lights
- Count the petty cash tin
- Provide travel warrants or click travel tickets to parents
- Reimburse parents for bus fares
- Hand out family time recordings to parents and get them to sign for them
- Keep the Contact and assessment spreadsheet up to date
- Keep the petty cash spreadsheet up to date
- Keep the travel warrant spreadsheet up to date
- Support SASS in their mailbox and answering their calls
- Support SASS team tray – send support and single assessments to SW before sending them out to parents or professionals
- Redacting documents
- Support the family time workers when they are in family times if they need anything
- Arrange and send out invites for virtual family times
- Raise repair jobs for the building
Shift Manager
One Stop
Salisbury, Wiltshire
09.2019 - 10.2021
- Upheld company standards and compliance requirements for operations and cleanliness of all areas.
- Oversaw schedules, accepted time off requests and found coverage when shifts were short.
- Diligently managed back-of-house operations, monitoring daily figures and motivating teams to uplift them.
- Led by example in completing all tasks with energy and enthusiasm, aiding a positive team mentality.
Customer Service Advisor
Friends Life International
Salisbury, Wiltshire
09.2011 - 12.2016
- Responsible for handling customer account inquiries, accurately providing information to resolve product/service complaints and guarantee customer satisfaction.
- Providing account information to IFA'S all over the world
- Answering calls from clients, IFA'S, other departments
Education
personal licence -
Highfield
Salisbury, WIL2021
dispensing optometry course - optometry
ABDO college
Salisbury, WIL2007
GCSEs - maths
Bath College
Bath, BAS2006
GCSEs - maths
oldfield girls school
Bath, BAS2004
GCSEs - business studies
oldfield girls school
Bath, BAS2004
GCSEs - maths
oldfield girls school
Bath, BAS2004
GCSEs - English
oldfield girls school
Bath, BAS2004
GCSEs - information technology
oldfie
2004
Skills
- Fast Learner
- Highly organised
- Excellent presentation skills
- Professional
- Clear communicator
- Microsoft Office
- Protecting information
- Customer service orientation
Timeline
Administrative Assistant
Wiltshire Council
11.2021 - Current
Shift Manager
One Stop
09.2019 - 10.2021
Customer Service Advisor
Friends Life International
09.2011 - 12.2016
personal licence -
Highfield
dispensing optometry course - optometry
ABDO college
GCSEs - maths
Bath College
GCSEs - maths
oldfield girls school
GCSEs - business studies
oldfield girls school
GCSEs - maths
oldfield girls school
GCSEs - English
oldfield girls school
GCSEs - information technology
oldfie
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