Summary
Overview
Work history
Education
Skills
Timeline
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Laura Hathway

Salisbury,Wiltshire

Summary

Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Overview

12
12
years of professional experience

Work history

Administrative Assistant

Wiltshire Council
Salisbury, Wiltshire
11.2021 - Current
  • Diary Management for multiple members of staff
  • Manage 2 busy teams inboxes
  • Formatting of legal reports
  • Check the resource centre
  • weekly – fire alarms, emergency lights
  • Count the petty cash tin
  • Provide travel warrants or click travel tickets to parents
  • Reimburse parents for bus fares
  • Hand out family time recordings to parents and get them to sign for them
  • Keep the Contact and assessment spreadsheet up to date
  • Keep the petty cash spreadsheet up to date
  • Keep the travel warrant spreadsheet up to date
  • Support SASS in their mailbox and answering their calls
  • Support SASS team tray – send support and single assessments to SW before sending them out to parents or professionals
  • Redacting documents
  • Support the family time workers when they are in family times if they need anything
  • Arrange and send out invites for virtual family times
  • Raise repair jobs for the building

Shift Manager

One Stop
Salisbury, Wiltshire
09.2019 - 10.2021
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Oversaw schedules, accepted time off requests and found coverage when shifts were short.
  • Diligently managed back-of-house operations, monitoring daily figures and motivating teams to uplift them.
  • Led by example in completing all tasks with energy and enthusiasm, aiding a positive team mentality.

Customer Service Advisor

Friends Life International
Salisbury, Wiltshire
09.2011 - 12.2016
  • Responsible for handling customer account inquiries, accurately providing information to resolve product/service complaints and guarantee customer satisfaction.
  • Providing account information to IFA'S all over the world
  • Answering calls from clients, IFA'S, other departments

Education

personal licence -

Highfield
Salisbury, WIL
2021

dispensing optometry course - optometry

ABDO college
Salisbury, WIL
2007

GCSEs - maths

Bath College
Bath, BAS
2006

GCSEs - maths

oldfield girls school
Bath, BAS
2004

GCSEs - business studies

oldfield girls school
Bath, BAS
2004

GCSEs - maths

oldfield girls school
Bath, BAS
2004

GCSEs - English

oldfield girls school
Bath, BAS
2004

GCSEs - information technology

oldfie
2004

Skills

  • Fast Learner
  • Highly organised
  • Excellent presentation skills
  • Professional
  • Clear communicator
  • Microsoft Office
  • Protecting information
  • Customer service orientation

Timeline

Administrative Assistant

Wiltshire Council
11.2021 - Current

Shift Manager

One Stop
09.2019 - 10.2021

Customer Service Advisor

Friends Life International
09.2011 - 12.2016

personal licence -

Highfield

dispensing optometry course - optometry

ABDO college

GCSEs - maths

Bath College

GCSEs - maths

oldfield girls school

GCSEs - business studies

oldfield girls school

GCSEs - maths

oldfield girls school

GCSEs - English

oldfield girls school

GCSEs - information technology

oldfie

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