Laura Haseler
St Neots,Cambridgeshire
Work preference
Summary
Pharma logistics specialist with 13 years experience keeping regulated supply chains moving smoothly across warehouse, transport, inventory and quality teams. I'm used to handling specialist and temperature controlled stock, resolving operational issues quickly, and supporting supply continuity in fast‑paced environments. My background includes accurate documentation, KPI reporting, complaint handling, CAPA support and working with QMS tools like Bizzmine. I communicate clearly with clients and internal teams, stay calm under pressure, and take a practical, problem solving approach to day to day challenges. I'm now looking for a fully remote role where I can bring my supply chain and compliance experience into a new area of the pharmaceutical industry, without people management responsibilities.
Overview
13
13
years of professional experience
Work history
Customer Service Manager
Movianto
Bedford, Bedfordshire
2021.07 - Current
- Supported supply continuity for a large portfolio of pharma clients, ensuring products were available across multiple depots and temperature‑controlled networks.
- Delivered two successful flu seasons for key clients, recognised by UKHSA for service quality and reliability.
- Played a key role in a major warehouse relocation, coordinating stock movements, maintaining daily client communication, and ensuring no disruption to product availability — awarded the company President's Award.
- Improved case‑age performance within Salesforce through targeted process changes, supporting faster issue resolution and better supply visibility.
- Worked closely with operations, inventory, transport and quality teams to resolve stock discrepancies, delivery issues and time‑critical supply risks.
- Supported compliance activities by maintaining accurate documentation, aligning communications with SOPs, and preparing clients for audits.
- Produced supply‑related KPI packs and insights for high‑value clients, helping shape forecasting and operational planning.
Internal Key Account Manager
Movianto
Bedford, Bedfordshire
2019.04 - 2020.07
- Supported strategic clients with supply planning, KPI reporting and operational alignment across warehousing, transport and quality.
- Worked alongside External Key Account Managers to ensure service delivery met client expectations and regulatory requirements.
- Produced detailed KPI and performance reports used for client reviews and operational decision‑making.
- Collaborated with operations to resolve inbound issues, inventory discrepancies and temperature‑sensitive product challenges.
Team Manager
Movianto
Bedford, Bedfordshire
2019.01 - 2020.04
- Managed escalations and complex supply issues in a high‑pressure environment with consistently high query volumes.
- Maintained service levels and compliance standards while coordinating with operations, inventory and transport teams.
- Supported continuous improvement initiatives to streamline supply workflows and reduce delays.
Senior Key Account Executive
Movianto
Bedford, Bedfordshire
2015.03 - 2017.01
- Handled complex supply queries, complaints, same‑day courier requests and replacement orders for regulated pharma products.
- Worked closely with inventory and goods‑in teams to resolve inbound discrepancies and ensure accurate stock availability.
- Supported specialist and senior‑level client escalations, ensuring compliant and timely supply chain responses.
Key Account Executive
Movianto
Bedford, Bedfordshire
2013.08 - 2015.03
- Initially onboarded on a two‑week contract to stabilise a newly onboarded client with misaligned expectations; retained permanently due to performance.
- First point of contact for multiple clients, managing ETAs, PODs, collections and specialist stock coordination — including sensitive medical equipment and temperature‑controlled items.
- Worked closely with warehouse and transport teams to ensure compliant, timely movement of regulated products.
Skills
Regulated pharma logistics
Specialist stock coordination
Temperature controlled product handling
Supply continuity support
Inventory discrepancy resolution
Warehouse & transport coordination
High‑volume query handling
Operational problem‑solving
CAPA support (identifying issues, contributing to corrective actions, and helping prevent recurrence)
QMS systems (Bizzmine)
Documentation accuracy
Complaint handling & root cause support
Understanding of regulated environments
KPI reporting & analysis
Cross‑functional collaboration (Ops, QA, Inventory, Transport)
Clear client communication
Salesforce, Oracle, WMS, TMS
Microsoft Excel, Outlook & Word
Timeline
Customer Service Manager
Movianto
2021.07 - Current
Internal Key Account Manager
Movianto
2019.04 - 2020.07
Team Manager
Movianto
2019.01 - 2020.04
Senior Key Account Executive
Movianto
2015.03 - 2017.01
Key Account Executive
Movianto
2013.08 - 2015.03