Laura Hailes

I work within the district nursing team in the NHS, supporting the team with all administration duties to ensure the smooth running of the service. to provide the best care for all patients within the community.I have a vast amount of experience of the following.

• I manage incoming and outgoing calls ensuring effective communication to provide the best care for all internal and external stakeholders.
• I Handle sensitive information daily maintaining confidentiality and GDPR at all times.
• I Resolve administrative problems by analysing information and identifying solutions.
• I keep the office tidy, organised and stocked with supplies.
• I ensure data accuracy with meticulous record keeping practices.
• I streamline workflow by prioritising tasks according to urgency and importance.
• I have excellent multi tasking skills thus improving office efficiency by organising and maintaining digital filing systems accurately.
• I work well within a team and I am always willing to help my colleaguesI am also very experience of lone working and have initiative to solve problems if and when needed.
• Scheduled appointments effectively to ensure efficient time management for the district nursing team
• I take and relay messages between staff, patients and professionals to ensure the smooth running of the service.

• Liaised between patients and healthcare professionals, facilitated effective communication channels.
• Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
• Lone working within the community providing care to patients within their own homes.
• Monitored vital signs of patients with meticulous attention to detail for accurate readings.
• Enhanced healing process by changing wound dressings regularly.
• Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.