Laura Grostate

• Oversee the day-to-day operations of the primary care practice, including scheduling, patient flow, and resource allocation.
• Manage administrative tasks such as billing, coding, insurance claims, and electronic health record management.
• Supervise and train administrative and clinical staff, ensuring adherence to protocols and standards of care.
• Develop and implement policies and procedures to optimize practice efficiency and patient care quality.
• Monitor and analyse practice performance metrics, identifying areas for improvement and implementing strategies for enhancement.
• Coordinate with healthcare providers, vendors, and external stakeholders to ensure seamless delivery of services.
• Ensure compliance with regulatory requirements
• Managing inventory and supplies, ensuring adequate stock levels and cost-effective procurement.
• Handle patient inquiries, complaints, and feedback, resolving issues promptly and professionally.
• Collaborate with physicians and other healthcare professionals to support patient care coordination and continuity.
• Participate in strategic planning and decision-making to achieve practice goals and objectives.
• Stay abreast of developments in healthcare policies, technology, and best practices, and integrate relevant changes into practice operations.
• Fostering a positive work environment that promotes teamwork, professionalism, and employee satisfaction.
• Perform other duties as assigned by senior management.

• Working closely with Practice Manager to ensure the smooth running of Shakespeare Road Medical Practice
• Ensuring adequate clinical cover for the treatment rooms at all times, liaising with agencies where necessary. Adding all clinical appointments sessions on the EMIS system.
• Maintaining clinical databases, eg annual leave and training records. Ensuring all sickness and absences are documented.
• Overseeing an accurate call and recall system with the practice administrators for defined groups of patients regarding QOF and enhanced services, including diabetes, COPD, Asthma, Warfarin and Lithium Monitoring etc.
• Working closely with the PCN to help deliver extra services to the practice.
• Assisting with clinical audits and research where appropriate.
• Attending practice, QOF and clinical meetings as appropriate. Co-ordinate, submit agenda, write up and distribute minutes for the meetings

● Ensuring adequate nursing cover for the treatment rooms at all times, including sickness and absences and to enter the nursing team clinical appointment sessions on the EMIS system and Teamnet

● Working with Practice Administrators, HR Manager and Practice Manager to ensure the smooth running of Sandhurst Group Practice

● Maintaining nursing team databases, eg annual leave and training records and to collate overtime on a monthly basis.

● Maintaining an accurate call and recall system for defined groups of patients regarding QOF and enhanced services, including diabetes, COPD, Asthma, Warfarin and Lithium Monitoring etc.

● Assisting with clinical campaigns such as influenza and baby immunisation vaccinations and provide administrative support for nurses carrying out vaccination clinics.

● Assisting with clinical audits and research where appropriate.

● Attending practice nurse, QOF and clinical meetings as appropriate. Co-ordinate, submit agenda, write up and distribute minutes for Practice Nurse meetings

● Ensuring up to date knowledge as applicable to the smooth running of the clinical teams informing them of changes within Berkshire East CCG, NHS England, Public Health etc.

● Providing an accurate and timely process of processing prescription requests for registered patients at SGP, while working closely with GP staff and other team members, using EMIS and Docman on a daily basis. Ensuring all protocols are followed regarding ordering and tracking all medication.

• Collected and provided patient information to relevant medical professionals.
• Maintained timely check-in services, noting patient arrivals for efficient appointment running.
• Organised and assessed urgency of home visit requests.
• Kept reception and waiting areas neat and clean to make patients feel welcome and comfortable.
• Completed start and end of day procedures for busy GP practice.
• Responded calmly and compassionately in emergency situations.
• Scheduled patient appointments using EMIS booking system.
• Managed digital and manual filing systems.
• Protected patient rights through continued discretion and confidentiality.