Laura Green
Poole,Dorset
Summary
I am a driven professional with a wealth of knowledge in guest facing leadership/management roles. I am ambitious and eager to face new challenges and I am always willing to learn new skills. I am known for fostering a welcoming atmosphere, encouraging and empowering others to succeed. With my problem solving and communication skills, I am committed to enhancing guest satisfaction in not only an effective way but an efficient way too.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Food and Beverage Manager
Warner Hotels, Cricket St Thomas
Chard, Somerset
11.2022 - Current
- Oversaw all operations for smooth service during peak hours.
- Trained team members on company policies and daily operations, ensuring consistent service standards.
- Fostered a positive work environment that encouraged teamwork and increased morale.
- Mediated guest complaints with tact and professionalism, preserving the organisations reputation.
- Innovated and implemented new ways of working to enhance guest satisfaction. This included optimising table arrangements to positively impact dining experience and increase seating capacity during peak hours.
- Monitored budget allocation e.g. team rostering, closely to prevent overspending whilst maintaining operational efficiency.
- Ensured adherence to legal regulations regarding alcohol consumption, hygiene standards and health and safety within the premises, upholding brand integrity at all times.
- Collaborated with kitchen team to ensure high-quality meal preparation and presentation.
Accommodation Shift Leader
Haven, Devon Cliffs
Exmouth, Devon
02.2022 - 11.2022
- Dealt promptly with team conflicts, resulting in a harmonious working environment.
- Provided thorough training to new employees, enhancing their job competence quickly.
- Liaised with management regularly, ensuring alignment of shift goals with overall business objectives.
- Maintained high level of guest satisfaction with attention to detail in room preparation.
- Recruited, trained and managed housekeeping team for improved work efficiency.
- Liaised effectively with front-of-house teams to ensure smooth operations between departments.
- Worked with Guest Experience Team to respond promptly to guest requests, maximising customer satisfaction.
- Managed cleaning product stock in line with COSHH regulations.
Accommodation Team Leader
Butlins
Bognor Regis, West Sussex
01.2020 - 02.2022
- Fostered a high-performing environment to drive productivity and quality.
- Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
- Operated in line with Covid-19 regulations as we gradually opened resort back to full capacity.
- Increased my understanding in multiple areas of the department e.g. Porters, Helpdesk, Hotels and Villages.
- Performed post-clean checks to uphold strict cleanliness standards.
Food and Beverage Team Leader
Haven, Rockley Park, Tides Owners Lounge
Poole, Dorset
07.2018 - 02.2020
- Ensured high-quality service by overseeing food and beverage operations.
- Maintained cleanliness standards for a safe dining environment.
- Upheld health and safety regulations, promoting a safe and secure working environment.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Maintained clear communication with guests and kitchen team for smooth service delivery.
- Created a professional bond with both owners and colleagues alike.
- Managed inventory levels to prevent stock shortages or wastage's.
Food and Beverage Team Member
Haven, Rockley Park
Poole, Dorset
07.2016 - 07.2018
- Adhered strictly to food safety regulations; ensured safe preparation and handling practices.
- Worked efficiently in a fast paced environment with quick food and drink turnover.
- Enhanced dining experience with friendly, attentive and prompt service.
- Employed strong interpersonal skills to handle queries relating to menus, allergies and restaurant services.
- Completed daily set up and pack down duties, cash counting and stock replenishing.
Education
Bachelor of Arts - Management Practice
The Open University
01.2020 - 01.2025
Skills
- Strong emotional intelligence skills
- Budget management
- Leadership and training
- Strategic planning & problem solving
- Operational support
- Customer relationship building
- Team player
- Excellent communication abilities
References
References available upon request.
Timeline
Food and Beverage Manager
Warner Hotels, Cricket St Thomas
11.2022 - Current
Accommodation Shift Leader
Haven, Devon Cliffs
02.2022 - 11.2022
Accommodation Team Leader
Butlins
01.2020 - 02.2022
Bachelor of Arts - Management Practice
The Open University
01.2020 - 01.2025
Food and Beverage Team Leader
Haven, Rockley Park, Tides Owners Lounge
07.2018 - 02.2020
Food and Beverage Team Member
Haven, Rockley Park
07.2016 - 07.2018
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