Laura Gonzalez Tigeras
London,City of London
Summary
A professional with strong financial literacy and exceptional negotiation skills, dedicated to delivering excellence in customer service in 3 languages while adhering to rules and regulations. Demonstrates proficiency in managing daily operations, ensuring seamless workflow and optimal efficiency. Committed to leveraging expertise in these areas to drive organisational success and achieve career advancement within the industry.
Overview
25
25
years of professional experience
Work history
Director, Admin and Accounting
Gonza Group Limited
London, City of London
2020.09 - Current
- Implemented company policies and legal guidelines.
- Oversaw financial planning, ensured fiscal stability of the organisation.
- Directed team to deliver high-quality customer service.
- Implemented operational changes for improved efficiency.
- Optimised resource allocation to maximise productivity.
- Led negotiations with vendors and suppliers, securing favourable terms.
- Coordinated events with successful outcomes.
- Directed day-to-day work of 15 employees and motivated teams to exceed objectives.
Assistant section manager
Miki Travel Limited
London, City of London
2001.07 - 2020.09
- Started on entry level position assisting reservation team for Spain/Portugal, progressing to Supervisor for French reservation.
- Becoming Assistant Manager dealing with Ad-hoc and series groups for France.
- Delivered training for 2 year to all new reservation staff.
- Was selected for new Ad-hoc department for reservations.
- Crossed training with operation department.
- Became part of ADO dept.
- Was in charge of high profile areas like MSM and big Ad-hoc groups which also assisted in few with pre-check in on arrival.
- Conducted thorough recruitment processes to hire quality personnel with department manager.
- Developed training programme for enhanced employee performance at KL office and at London office.
- Managed daily operations, ensuring optimal functioning of ADO section.
- Enforced service standards to maintain establishment reputation for excellence.
Education
Diploma of Higher Education - Tourism
Los Molinucos
Santander 09/1996 - 09/1999
Skills
- Financial literacy
- Very good negotiation techniques and skills
- Excellence Customer Service
- Follow Rules and regulations
- Daily operations
- Time management
- Conflict resolution
Languages
English
Fluent
French
Advanced
Spanish
Native
Affiliations
- Reading, swimming, Zumba, dancing Salsa
Timeline
Director, Admin and Accounting
Gonza Group Limited
2020.09 - Current
Assistant section manager
Miki Travel Limited
2001.07 - 2020.09
Diploma of Higher Education - Tourism
Los Molinucos
09/1996 - 09/1999