Laura Golicza
Watford,England
Summary
People and sales oriented person with 10 years' record managing team and a business. A professional, who has a passion for learning and self-improvement, and is always looking for an opportunity to grow and be part of the bigger picture long-term. Comfortable performing in a variety of roles, including, admin assistant, and organizational point of contact. I am a reliable, trustworthy person with a passion to be the best I can at all I do. Quick learner. I have good problem-solving skills which always help in tricky situations. I am able to work well individually or as part of a team. Stress tolerance. Experienced recruitment professional with background in customer service, workflow management and contract negotiation. Hardworking, knowledgeable and friendly communicator. Skilled at coaching candidates through interview process to secure top roles. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Hard-working store manager with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Overview
13
13
years of professional experience
13
13
years of post-secondary education
Work History
Teacher assistant
Woodfield School
Hemel Hempstead, Hertfordshire
02.2024 - Current
- Maintained child safety, security and good behaviour during classroom and outdoor activities.
- Monitored children in spaces between classes, keeping disruptions to minimum.
- Encouraged students to work together to complete projects and solve problems.
- Helped teachers with lesson plan development, class preparation and student mentoring.
- Planned and arranged classrooms to promote learning and student achievement.
- Created positive, engaging learning environments to improve student experiences.
- Managed pupil behaviour to cultivate focused and productive classes.
- Organised class spaces and prepared materials for upcoming teacher lessons.
- Minimised distraction by creating and maintaining clean, safe and organised classroom.
- Supervised pupils during lunchtimes and educational visits.
- Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
- Helped teachers with lesson plan development, class preparation and student mentoring, improving overall department attainment.
- Assisted with planning and preparing lessons, evaluating and adjusting teachings to suit student age and capability.
- Facilitated smooth running classroom activities through effective collaboration with teachers.
- Prepared visual aids, equipment and classroom displays for daily lessons.
- Observed children during social interactions and encouraged positive choices for minimising and resolving conflicts.
- Identified signs of distress in students, resolving behavioural and emotional issues.
- Worked with students in small groups and 1:1 to provide additional support with activities and lessons, offering constructive feedback and advice to develop learning skills.
- Took part in school training activities to advance knowledge in working with students with specific learning difficulties.
- Supported teachers in managing challenging student behaviour, contributing to progress meetings to provide feedback, raise concerns and recommend appropriate action.
- Observed children to identify changes in behaviour and reported such changes to classroom teacher.
- Assisted teacher with using support equipment and computers during lessons.
- Attended to younger children's basic physical needs and assisted in development of personal skills.
- Arranged recreational spaces and equipment to encourage physical activity.
Store manager
RSPCA Charity Store
Watford, England
11.2021 - 12.2023
- I accurate processing of any financial transactions, delivery of shop floor and stockroom management, excellent customer service, recruiting and retaining volunteer team and adherence with policies and procedures.I had to organise, priorities, delegate and review varying work of
- I had to look after volunteers/paid staff to attract, recruit, train, develop and appraise team of
- I had to able to follow volunteers/paid staff, to fully participate in daily activities and promotions of Store, persuade and influence through negotiation, staff/volunteers on, and develop good retail fashion practice
- I attended, interpreted, implemented and advised on procedural guidance from management and to issue appropriate instructions and advice to staff/ volunteers to manage Store
- It was my responsibility to generate sales and increase customer usage of shop
- Responsibility for my own and team's development and learning
- I had to Deal with any situation which may give rise to conflict
- I had to handle cash and reconcile accurately
- I must to do develop and accept new ideas to generate income
- I had to identify and develop appropriate plans to respond to weekly, monthly and annual budgetary targets, in conjunction with Area Business Manager.
- Oversaw business staffing and training, building successful, customer-focused team.
- Created seasonal sales plans with varying stock and promotional strategies.
- Determined strategic direction of organisation based on industry knowledge and market research.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
Amazon warehouse:picker and packer
Amazon
Hemel Hempstead, Hertfordshire
11.2020 - 11.2021
- Kept clean working area, reporting any issues to management.
- Completed work orders and packing slips with accuracy.
- Accurately packed and picked high-volume orders in fast-paced environments.
- Processed orders using handheld scanners with speed and precision.
- Worked effectively and efficiently to consistently achieve productivity targets and KPIs.
- Labelled and organised packages for accurate deliveries.
- Double-checked orders against pick lists to reduce errors and confirm accuracy.
- Followed safety guidelines when operating in hazardous environments.
- Followed moving and handling procedures to minimise risk of injury when lifting and carrying weights of up to 20kg.
- Checked quality of products and packaging to meet high standard.
- Followed safety standards for carrying, moving and storing freight.
- Uploaded shipment data by completing paperwork, tagging boxes and scanning barcodes.
- Carried out routine housekeeping duties in warehouse environment for organised spaces and stock.
Store manager
Barnardo's Charity store
Tile Hill, Coventry, Coventry
11.2019 - 11.2020
- I had to organise, priorities, delegate and review varying work of
- I had to look after volunteers/paid staff to attract, recruit, train, develop and appraise team of
- I had to able to follow volunteers/paid staff, to fully participate in daily activities and promotions of Store, persuade and influence through negotiation, staff/volunteers on, and develop good retail fashion practice
- I attended, interpreted, implemented and advised on procedural guidance from management and to issue appropriate instructions and advice to staff/ volunteers to manage Store
- It was my responsibility to generate sales and increase customer usage of shop
- Responsibility for my own and team's development and learning
- I had to Deal with any situation which may give rise to conflict
- I had to handle cash and reconcile accurately
- I must to do develop and accept new ideas to generate income
- I had to identify and develop appropriate plans to respond to weekly, monthly and annual budgetary targets, in conjunction with Area Business Manager.
- Oversaw business staffing and training, building successful, customer-focused team.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Created seasonal sales plans with varying stock and promotional strategies.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Enforced service standards to maintain establishment reputation for excellence.
- Planned logistical operations for safe transportation, storage and sale of goods.
- Followed industry trends and set pricing strategies to maximise business returns.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Researched and applied proven marketing techniques to drive sales.
Store manager
Party Superstores UK
Croydon, City of London
08.2017 - 11.2019
- Managing and motivating the team to increase sales
- Planning and directing the day-to-day operations of the store
- Overseeing stock control and receiving orders, overseeing pricing, stock-takes and low-lists
- Liaising with the head office and the management of Centrale Shopping Centre
- Store administration, banking, change orders, preparing weekly rota for the team and holidays planning
- Meeting standards for quality, customer service and health and safety ,ensuring the team gives great customer service and doing training, so then the shop can meet high standards
- Maintenance the store to ensure that everything keeps on working by daily, weekly and monthly checks
- Resolving conflicts between staff members as well as between staff and customers
- Maintaining the overall image of the store for the busiest time for the company like Halloween, World Book Day, Christmas, New Year and other festive days.
- Oversaw business staffing and training, building successful, customer-focused team.
- Managed stock within set minimum and maximum levels to serve customers without over-extending finances.
- Created seasonal sales plans with varying stock and promotional strategies.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Followed industry trends and set pricing strategies to maximise business returns.
- Analysed consumer data to predict future purchasing trends for informed decision-making.
- Evaluated products to select mix meeting current customer demand.
Assistant store manager
Party Superstores UK
Croydon, City of London
06.2016 - 08.2017
- Training and evaluating trainees,assisting the customers with their demands, suggestions and complaints, Supervising and motivating staff.Working on displays, acting as an officer in charge whenever the store manager is not available, preparing daily reports, monitoring operating costs, budgets and resources
- Dealing with correspondence and orders
- Research competitive stores/products and analyze consumer behavior to ensure the store meets and exceeds client expectations and also is being competitive on the market.
- Led daily operations to maintain smooth store running.
- Attended to customer needs promptly, leading shop teams by example.
- Mentored staff on handling and resolving customer concerns.
- Monitored stock levels and ordered popular items to meet customer demand.
- Delegated tasks to staff to meet daily service requirements.
- Approved customer refunds and exchanges upon close item inspection.
- Motivated sales teams to achieve daily store targets.
- Displayed goods and prices clearly to maximise customer interest.
- Scheduled staff rotas to meet business demands within budget.
- Maximised store revenue through add-on sales and offer promotion.
- Observed customer buying trends to maximise future revenue opportunities.
Sales assistant
Stonemannor, Apricot Shop
Croydon Whitgift Shopping Centre
11.2015 - 06.2016
- Assisting shoppers to find the goods and products customers are looking for.Being responsible for processing cash and card payments.Stocking shelves with merchandise.Reporting discrepancies and problems to the supervisor.Giving advice and guidance on product selection to customers.Balancing cash registers with receipts.Dealing with customer refunds.Keeping the store tidy and clean, this includes hovering andmopping.Responsible dealing with customer complaints.Attaching price tags to merchandise on the shop floor.Receiving and storing the delivery of large amounts of stock
- Keeping up to date with special promotions and putting up displays.
Public Area Supervisor
Me London Hotel
London, City of London
11.2015 - 06.2016
- My responsibilities/roles: for all public areas, including lobby, restaurants, lounges, executive offices, public washrooms, parking, corridors, pathway, banquets, perimeter of hotel, heart of the house corridors, locker rooms, staircases etc
- Report maintenance defects and follow up with Engineering Derived from cleaning processes in public areas in emergency situations
- I supervised the cleaning of hotel public areas, and I trained the new staff
- I was responsible 12 professional cleaners
- Implemented actions from staff and customer feedback to improve service.
- Delegated tasks and reacted to changing workloads to maintain efficient operations.
- Optimised staff performance by identifying development needs and ensuring training was obtained.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Led and managed administrative staff to maintain smooth daily operations.
Cleaner/Supervisor
LH PROPERTY SERVICE CONSULTANCY LTD
London, England
03.2014 - 05.2015
- I managed the team and the job… We did a full professional cleaning : end of tenancy cleaning, post build cleaning, domestic and house cleaning, office and common area cleaning…the warehouse it was my responsibility, my job was to train the new people and control them…
- It was a full time position; daily we cleaned 1 or 2 luxury houses with full professional cleaning in zone 1 and 2 in London
- We cleaned inside the oven, inside and out the cupboard; we moved all facilities in the house
- Remove all lime scales in the bathroom, we did a magic job
- I have an eye for the details, I have a lot of experience which way and how I need to clean quicker and at a high level and safety
- I was that person who kept in touch with the customers
- I was responsible 8 professional cleaners
- Cleaned bathrooms and kitchens thoroughly for exceptional hygiene standards.
- Mopped and swept hard flooring to maintain cleanliness.
- Inspected cleaning quality to achieve pristine standards.
- Looked for ways to increase quality of cleaning services.
- Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
- Specialised in office and retail cleaning services.
- Liaised with management to establish and complete priority cleaning jobs.
- Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
- Coordinated staff rotas to build hardworking teams, strategically delegating tasks to maximise efficiency.
- Coordinated cleaning teams to meet daily housekeeping demands.
- Used excellent problem-solving skills to quickly resolve issues.
- Delivered professional, friendly service across customer-facing tasks.
Room attendant, housekeeper assistant
OXBRIDGE APARTMANTS
- 03.2014
- Daily we did a room service
- In the apartment included 1 big bathroom, a big kitchen, 1 or 2 bedrooms
- It was 10 VIP flats and 80 Standard Flats
- We cleaned of all public areas in buildings; we give them services in apartments: hovering, dusting, freshen up the room, tide up, clean the bathroom, change the beds, collect the rubbish etc
- We cleaned the departure as well (check out) we did a deep cleaning: Bathroom, hovering, cleaning under the beds, sofas and tables, dust every surface, inside the wardrobes
- Polish all glass, mirrors, night stand lamps and TV sets
- Clean baseboards, soiled walls, telephones and light switches
- Wash kitchens, kitchen cupboards inside out, hood extras, backsplashes, cooks, ovens, sink, cooking utensils, pots and pans...etc
AUPAIR/Housekeeper
Due Family
Woking, England
01.2012 - 10.2013
- I was living as a au pair/housekeeper in a full time position
- My role was from morning, helping a mum to prepare the children for school, after that I took the dog for a walk for 1 hour
- Clean all the house (4 bedrooms, 2 bathrooms, living room, kitchen), all the household
- It was my role, ironing, before the child came home cooking for them, then babysitting after school, bath, bedtime
- The family was a single mum with 3 children and a nice dog
- It was my responsibility to care for the dog, child care, and keep everything clean in the house, cooking for a family, ironing, etc
- I felt like I was part of the family.
- Supervised children's play at home and in external settings, ensuring their physical safety at all times.
- Assisted in light housework and laundry to reduce parents' workload.
- Helped children with personal hygiene needs and taught young children to independently complete care tasks.
- Read stories and lead activities to help children build foundational learning skills.
- Maintained secure, child-friendly environments with engaging activities and outdoor play.
- Prepared healthy foods and beverages based on optimal dietary guidelines and individual restrictions.
- Assisted children with bedtime routines, adhering to set timeframes to maintain consistency.
- Supported families on holidays, supervising children and escorting them to activities.
Education
Diploma -
BaczkamadarasiKisGergelyReformátus Gymnasium/High School Group
01.2001 - 01.2005
School leaving exam - undefined
Tompa Laszlo Elementary School
01.1998 - 01.2001
High School Diploma - Management
University of Bolton
London 01.2024 - 11.2024
FDSc Business Management - Management
University of Bolton
London 01.2021 - 11.2023
Diploma - Sociology
Partium Christian University
Romania 09.2005 - 06.2008
Skills
- Team Leadership
- Sales techniques
- Relationship Management
- Stock management
- Business development
- Staff training
- Store Management
Additional Information
AoFAQ Level 2 Award in Paediatric First Aid (QCF)
Custom
- Karen Cruikshanks, Head Area manager, RSPCA, karen@rspcamiddlesex.org.uk, 02084295604 or 07957573686
- Samantha Dean, Area Manager, Barnardo's, samantha.dean@barnardos.org.uk
- Duncan, Owner, Partysuperstores, croydon@partysuperstores.co.uk, 02087701809
- Lucy Hodge, LH PROPERTY SERVICE CONSULTANCY LTD, lucyhodge@lhpropertyservices.com
- Oxbridge Apartments, Info@oxbridge-apartments.com
- Chaterine Due, Sanctuary Solicitors, office@sanctuarysolicitors.co.uk
- Me London Hotel
- Apricot
Affiliations
- Travelling, reading, watching movies
Languages
English
Intermediate
Hungarian
Fluent
Romanian
Beginner
Timeline
Teacher assistant
Woodfield School
02.2024 - Current
High School Diploma - Management
University of Bolton
01.2024 - 11.2024
Store manager
RSPCA Charity Store
11.2021 - 12.2023
FDSc Business Management - Management
University of Bolton
01.2021 - 11.2023
Amazon warehouse:picker and packer
Amazon
11.2020 - 11.2021
Store manager
Barnardo's Charity store
11.2019 - 11.2020
Store manager
Party Superstores UK
08.2017 - 11.2019
Assistant store manager
Party Superstores UK
06.2016 - 08.2017
Public Area Supervisor
Me London Hotel
11.2015 - 06.2016
Sales assistant
Stonemannor, Apricot Shop
11.2015 - 06.2016
Cleaner/Supervisor
LH PROPERTY SERVICE CONSULTANCY LTD
03.2014 - 05.2015
AUPAIR/Housekeeper
Due Family
01.2012 - 10.2013
Diploma - Sociology
Partium Christian University
09.2005 - 06.2008
Diploma -
BaczkamadarasiKisGergelyReformátus Gymnasium/High School Group
01.2001 - 01.2005
School leaving exam - undefined
Tompa Laszlo Elementary School
01.1998 - 01.2001
Room attendant, housekeeper assistant
OXBRIDGE APARTMANTS
- 03.2014
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