Laura Godwin

• Managed the outsourcing transition of the billing team into Infosys based in India.
• Streamlined processes for improved efficiency, productivity and to assist with training and knowledge transfer.
• Established a positive working relationship with our outsourced colleagues and broke down barriers.
• Implemented new technologies to enhance operational efficiency.
• Conducted regular 1-2-1 and annual performance reviews to deliver constructive feedback and promote employee growth.
• Managed a team of four Key Account Coordinators with a focus on customer service and improved profitability.
• Proactively support on internal and external audits, managing deadlines and accuracy of reporting.

Interim AP manager during the outsourcing implementation.

• Delegated tasks efficiently to ensure a smooth transition.
• Supported and lead colleagues through the consultation process.
• Picked up processes quickly in order to ensure knowledge was transferred.
• Utilised the skills matrix to ensure documentation was available.
• Took ownership of escalations using Key Incident reports to ensure a thorough review was completed and detailed feedback was given.
• Mentored potential candidates for the Global Process Owner AP role.

• Successfully implemented a new regional structure into the billing team, fairly distributing workload and creating strong, knowledgeable regional teams.
• Monitored daily operations of the billing department effectively.
• Facilitated staff training, across departments, resulting in better customer service.
• Implemented new working methods which improved overall efficiency of the team operations.
• Conducted regular performance reviews to identify areas of improvement for each team member.
• Coached team members through the stabilisation of a new ERP system.
• Implemented controls to measure and monitor compliance.
• Collaborated with stakeholders across multiple teams including Commercial, Sales, Service Delivery Support, FP&A and other Shared Service Centre departments.
• Managed the consultation process for the entire team after outsourcing to Infosys.

• Managing a fluctuating team of between 9 – 18 members of staff
• Implementing the Skills matrix format into the team, to help drive progression, training and upskilling the team as quickly as possible to improve team performance.
• Holding monthly 1-2-1 meetings with all members of the team, providing written feedback.
• Holding morning boards/team meetings on a regular basis.
• Proactively setting objectives for the team in a timely fashion.
• Oversaw the Implementation of a global structure into the team with the transition of Asia & Americas into the SSC.
• Hiring new employees, arranging and hosting interviews, recruiting and coaching colleagues with this process for their own development.
• Hosting and implementing query calls with our internal stakeholders to improve satisfaction and drive the customer focus within the team.
• Organising and managing annual leave across the team and regions
• Performance, sickness and absence management across the team where necessary alongside the HR team.
• Implementing a new ERP system, flagging issues to the project team, seeking training wherever possible for myself and the team, communicating in a timely manner with stakeholders and the project team any potential blockers, providing reports on team progress weekly.
• Demonstrating a high performance and good behaviours consistently for my team.
• Effectively managing changing and differing priorities across the five regions to deliver the required results.
• Guiding and supporting the team through two structural changes.
• Contributing to team talk meetings with higher management and delivering a team talks to my team based on those discussions.
• Developed a strong relationship with colleagues in local offices/ SDS teams / Marine Stream.

• Managing and supporting key knowledge transfers from local offices into the Shared Service Centre.
• Visiting the Hamburg office for the transfer of German Block Fee Contracts.
• Administering the block fee contracts in accordance to the signed documents across multiple regions.
• Proactively supporting new members of staff with their training.
• Generating new standardised documentation for processes that was implemented across regions, to help with training and driving consistency.
• Demonstrating a high performance and good behaviours consistently.
• Participating in team meetings and volunteering ideas.
• Became the go to person in the team when the team leader was absent or off sick.
• Built a good relationship with the marine stream and held regular meetings with them to discuss standardisation and consistency issues.
• Supporting colleagues across the month on their regions, demonstrating teamwork.

For two years I worked in a finance department of a consultancy company as an account's payable assistant. The finance department was relatively small and therefore I managed to gain experience in multiple teams.

• In AP my role included raising payments to suppliers, processing purchase invoices, payroll payments, managing cashbooks and purchase ledgers and processing and paying expenses for our consultants.
• I worked alongside our Accounts Receivable manager to contact clients regarding outstanding debt, via email and telephone when work volumes required.
• I volunteered to help the invoicing team, as a system change meant that rebilling expenses back to clients was more difficult, resulting in a backlog for that team.
• Assisted with month-end and audit procedures to ensure timely reporting.