Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Laura Glen

Arkley,London

Summary

With over 25 years of experience in the customer services industry, I have gained excellent communication skills. I am adept at working in a demanding and fast paced environment and responsive to last minute changes solutions-based person with exceptional organisational and PA skills.

Whilst often taking charge in challenging situations, excellent at coordinating and delegating to get the job done.

I constantly strive to uphold a positive attitude even in high pressure situations, with fantastic skills set ensuring I can get the best out of a team.

I am an effective communicator on a customer/consumer level including a director level which leads me to achieve my goals. I am a solutions person and pride myself on creativity, integrity and commitment.

Dedicated executive administrative professional with extensive experience in operational coordination, planning and support. Background working with confidential information, strict processes and ambitious targets. Thrives under pressure in high tempo environment to meet tight deadlines.

Overview

21
21
years of professional experience
1
1
Certification

Work history

EXECUTIVE PA TO CFO/ AREA MANAGER

Hob Salons
London
06.2016 - 01.2025
  • Executive PA to the company CFO
  • My responsibilities include
  • Complex diary management
  • Scheduling business and personal appointments
  • Processing invoices
  • Working closely with contractors
  • Assisting with payroll and expenses
  • Organising travel arrangements
  • Team management, recruitment
  • Event Planning, charity events
  • I handle all responsibilities with the upmost discretion and confidentiality

FRONT OF HOUSE/ SALON AREA MANAGER

Hob Salons
London
06.2004 - 01.2016
  • Responsible for a team of 30 maintaining a professional, safe and friendly environment for up to 100 clients per day
  • Ensuring the smooth running of the salon daily whilst maintaining the overall customer experience
  • Being aware of productivity levels are maximised and the team are aware of their targets
  • Working within budgets
  • Understanding P+L of a business
  • Managing the growth of the business
  • Managing incoming calls and emails
  • Stock control/ordering
  • IT trainer
  • FOH trainer for 16 salons

Education

High School - 5 GCSE and English and Maths

Rosary Priory High School
Bushey, Hertfordshire

Full Secretarial course -

Dehavilland College
Borehamwood, Hertfordshire

Skills

  • Self-motivation
  • Client Relationship Management
  • Budgeting oversight
  • Diary management
  • Travel arrangement
  • Email handling
  • Time efficiency
  • MS office
  • Technical troubleshooting
  • Work well to deadline

Affiliations

  • Keeping fit
  • Theatre
  • Love of good food

Certification

Qualified Level 2 In Mental Health

First Aider

Fire Warden

Full clean UK driving licence

References

References available upon request.

Timeline

EXECUTIVE PA TO CFO/ AREA MANAGER

Hob Salons
06.2016 - 01.2025

FRONT OF HOUSE/ SALON AREA MANAGER

Hob Salons
06.2004 - 01.2016

High School - 5 GCSE and English and Maths

Rosary Priory High School

Full Secretarial course -

Dehavilland College
Laura Glen