Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Laura Geddes

Laura Geddes

Glasgow,Glasgow City

Summary

Current nights team member in a large hotel in Glasgow city centre responsible for a variety of different duties. Fully trained appointed person.

Vast experience responding to and communicating with customers in both positive and negative situations.

Trained, experienced coach and teacher accustomed to teaching a variety of skills and techniques in support of student development.

Clear communicator with strong knowledge of empowering coaching methods.

Host of positive transferrable skills for any work place. Very keen to learn and develop new skills and attend training events.

Overview

24
24
years of professional experience
4004
4004
years of post-secondary education

Work History

Hotel Nights Team Member /Appointed Person

Whitbread (Premier Inn) & Britannia Inn, Glasgow
Glasgow , Uk
10.2023 - Current
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Warmly greeted customers and proactively reduced wait times on reception.
  • Delivered reliable customer service with attention to detail even under high pressure.
  • Upsold extras to help increase daily revenue intakes.
  • Remained flexible to cover shifts and work overtime as required.
  • Collaborated and offered support with extra tasks to meet team goals.
  • Responsible for training new team members.
  • Demonstrated proper food handling and safety standards.
  • Prepared premises and supplies for arriving guests.
  • Received complaints and feedback, escalating as necessary for swift resolution.
  • Patrolled facilities to prevent crime and unruly behaviour.
  • Signed in and issued passes to visitors and contractors.
  • Observed central alarm systems for fire, intrusion and safety alarm activation, promptly responding to emergencies.
  • Performed cashier duties, including balancing and end-of-day banking.
  • Experienced using OPERA.
  • Bar tending serving customers, clearing and cleaning bar area. Bar close down & set up.

Studio Owner / Dance & Gymnastics Teacher

Self Employed
Glasgow
04.2001 - 10.2023
  • Manage staff and assistants Also handle any enquiries from parents/customers.
  • Keep track of attendance, fee payments, costume & ticket sales.
  • Helped students to master various techniques to increase strength, power, flexibility and agility.
  • Monitored individual progress and training to consistently boost student ability and performance skills.
  • Develop timetables to suit all ages, abilities with a wide variety of classes.
  • Developed dynamic and interesting lesson plans to keep students engaged.
  • Organise concerts including rehearsals, Choreography, music editing, lighting design, costume orders/hires, ticket sales, back stage organisation of 60-100 children and young people aged 2-20.
  • Established and successfully managed profitable business, demonstrating exceptional entrepreneurial skills and business acumen.

College Lecturer

Stow (& UWS) / Glasgow Kelvin College
Glasgow
04.2010 - 04.2019
  • Delivered classes within dance & performing arts courses.
  • Organised educational activities and events to drive learning objectives and promote engagement.
  • Designed exams, assessments and course content, including teaching material and writing assignments.
  • Varied teaching strategies, catering to educational needs of young adults and mature students.
  • Graded periodic exams, inputting marks and feedback onto computer system.
  • Reported on programme data to support course management.
  • Monitored students' progress against educational targets, implementing positive interventions.
  • Formulated and submitted student progress reports to management.

Education

8 Standard Grades - Band 1-3 -

Bannerman High School
Glasgow

Teaching Certificate -

Royal Academy of Dance
London

Teaching Qualifications & Training -

BCA / BATD / IDTA
Glasgow

HND (Equivalent) -

Dance For All
Edinburgh
08.1999 - 06.2002

SVQ Level 5 - Dance

Dundee Contemporary (Dundee College)
Dundee
1999

Skills

  • Fire safety and evacuation training - up to date
  • First Aid certified - to be updated
  • Up to date DBS certificate
  • Able to confidently and professionally speak with members of the public in a variety of situations
  • Can use initiative and efficiently work on my own to complete required tasks
  • Experience working with all ages in a variety of capacities

Timeline

Hotel Nights Team Member /Appointed Person

Whitbread (Premier Inn) & Britannia Inn, Glasgow
10.2023 - Current

College Lecturer

Stow (& UWS) / Glasgow Kelvin College
04.2010 - 04.2019

Studio Owner / Dance & Gymnastics Teacher

Self Employed
04.2001 - 10.2023

HND (Equivalent) -

Dance For All
08.1999 - 06.2002

8 Standard Grades - Band 1-3 -

Bannerman High School

Teaching Certificate -

Royal Academy of Dance

Teaching Qualifications & Training -

BCA / BATD / IDTA

SVQ Level 5 - Dance

Dundee Contemporary (Dundee College)

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Laura Geddes