With over 10 years of experience in customer service and administrative roles, I am confident in my ability to provide exceptional support to any team or organisation. I am skilled in organisation, communication, and problem-solving, and can efficiently manage schedules, handle correspondence, and prioritize tasks. I am dedicated to providing outstanding customer service and thrive in fast-paced environments.
Hi, I’m
Laura Garcia
London,Uk
Summary
Overview
7
years of professional experience
1
year of post-secondary education
Work history
SwarovskiLondon, Uk
Senior Administrative Assistant
08.2016 - 04.2018
Job overview
- Provided printing, photocopying scanning support to colleagues.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Assisted managers in compiling and organising materials for meetings.
- Received, sorted and distributed incoming mail.
- Kept and maintained accurate filing system for preservation of office information.
- Planned and scheduled meetings, creating agendas and minutes as needed.
- Took initiative to self-assign administrative tasks in line with company policy to maximise impact.
Talascend InternationalLondon, Uk
Office and Compliance Administrator
04.2018 - 12.2018
Job overview
- Managed and reported on the compliance of candidates assigned through the company to meet the highest standards of care and customer service.
- Identified areas of non-conformity whilst providing support and advice for consultants and candidates.
- Ability to accurately record and capture information and create new client folders with all the relevant documents.
- Provided excellent customer service, communicating commercial information to the internal contract team.
- Reported identified problems and issues before impact on organisation.
Rider Levett BucknallLondon, Uk
Recruitment Coordinator
01.2019 - 05.2019
Job overview
- Informed managers and candidates of HR policies, procedures and practices and statutory requirements.
- Streamlined recruitment process by continuously evaluating and improving existing recruitment strategies and standardising candidate background checks.
- Maintained records of received documentation, application status and applicant correspondence.
- Coached candidates through interview process to secure top roles.
BilligenceLondon
Data Engineer
08.2021 - 08.2022
Job overview
- Support on Billigence projects/ clients - Find solutions, analyze external and internal datasets, delivery of the projects, business analysis and communication with the client in requirement definition - Providing architecture guidance for solitions and platform upgrade in the projects - Develop and maintaining Data quality checks and processes - Data analysing, blending, reporting, visualizing, governing, etc
- Working/learning BI tools (such as Tableau, Alteryx, etc.) - Cooperation during realization with Billigence and client teams - Searching for innovative solutions for Billigence clients and also internal projects - Initiative and hands on approach - Identification other/ future business opportunities - Other ad hoc tasks related to building an innovative and agile BI company
ScaniaLondon
Data Engineer
10.2022 - Current
Job overview
- Create ETL / ELT solutions according to specifications
- Manage and develop the Data Warehouse environment
- Managing softwares such as Talend and Snowflake - Develop and maintaining Data quality checks and processes - Development of well-structured modular systems which utilise efficient code that follows our in-house coding standards - Effective and meaningful documentation of systems to ensure ease of support and modification in the future
- Systems which meet agreed functional and technical requirements and which provide excellent usability and reliability from a user perspective
- Provision of timely and effective support to existing systems and solutions
- Ongoing personal development to ensure that the latest development tools and techniques can be utilised where appropriate - Excellent collaboration with colleagues and internal customers, to ensure that development sprint targets are met and that customer expectations are met.
Education
TEFL London
TEFL certified from Teaching
01.2023 - 05.2023
University overview
Generation UK&I London
Data Engineering Bootcamp from Engineering
01.2021 - 03.2021
University overview
I secured a place in the highly competitive Data Engineer programme, an intense 12-week training programme in which I studied programming concepts in Python and SQL, unix, AWS, and a variety of data engineering concepts, such as ETL, data normalization, data cleansing and data warehousing.
The B2W GroupLondon
Level 3 Certificate in Networking, Cybersecurity a from Engineering
10.2023 - 11.2023
University overview
Universidad de La Laguna
BA from Law
2012
University overview
Skills
- Dedicated team player
- Microsoft Excel
- Problem resolution
- Accurate and detailed
- Strong interpersonal skills
- Verbal communication
- Conference planning
- Customer friendly
- Presentation and communication
Skills
- Problem formulation ability
- Excellent research and analytical
- Advanced computer skills
- Customer-focused
- Multilingual
- Communication skills
- Google Workspace
- Social media marketing
- Programme development
Interests
Interests
In my free time, I enjoy enhancing my knowledge of customer service and administrative techniques through reading articles and attending relevant seminars. I am also an avid traveller and love exploring new cultures, trying new foods, and meeting people from different backgrounds.
Languages
English
Fluent
Spanish
Native
Korean
Elementary
Availability
See my work availability
Not available
Available
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Timeline
The B2W Group
Level 3 Certificate in Networking, Cybersecurity a from Engineering
10.2023 - 11.2023
TEFL
TEFL certified from Teaching
01.2023 - 05.2023
Data Engineer
Scania
10.2022 - Current
Data Engineer
Billigence
08.2021 - 08.2022
Generation UK&I
Data Engineering Bootcamp from Engineering
01.2021 - 03.2021
Recruitment Coordinator
Rider Levett Bucknall
01.2019 - 05.2019
Office and Compliance Administrator
Talascend International
04.2018 - 12.2018
Senior Administrative Assistant
Swarovski
08.2016 - 04.2018
Universidad de La Laguna
BA from Law
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