Laura Forte

• Enhanced customer satisfaction by tailoring bespoke luxury travel packages.
• Developed in-depth knowledge of various worldwide destinations for better client service.
• Secured repeat business with exceptional customer service skills.
• Boosted sales through strategic up-selling tactics.
• Strives to reach set sales and revenue targets.
• Skilled in team collaboration and achieving collective goals.
• Resolved conflicts and complaints, ensuring client retention.
• Analysed customers' feedback with aim of improving services offered.

Sales Specialist in Lingerie and Jewellery department.

• Demonstrated product features and benefits for improved customer engagement.
• Grew existing client spending by up-selling additional products to bespoke needs.
• Built rapport with customers to enhance in-store experience and provide outstanding customer service..
• Reviewed performance of sales assistants, conducting training to maximize selling potential and product knowledge.

Senior Travel Consultant

• Employed promotional techniques and product knowledge to sell luxury holiday, tailor made itineraries, Cruises and flights.
• Maximized agency profits by consistently converting add-on sales, including travel insurance, car rentals and excursions.
• Advised customers on visas and travel safety.
• Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
• Coached and mentored many junior consultants to constantly meet and exceed monthly sales targets.