Laura Faiers

• Provided leadership to finance team, consisting of three Assistant Accountants, fostering a culture of continuous improvement & collaboration. Overseeing task completion of the elements within their roles, providing monthly 1-2-1s, feedback and general management. Working closely with the other departments within Finance & the wider business to ensure smooth & effective teamwork.
• Strengthened financial operations by streamlining accounting processes and systems.
• Preparation of monthly management accounts, including; accruals, prepayments, month end journal adjustments, variance analysis, balance sheet reconciliations and reporting packs.
• Improved accuracy of financial reports with detailed data analysis.
• Liaised with external auditors during year end, whilst maintaining transparent documentation practices.
• Facilitated cross-departmental communication and assisted in yearly budgeting and forecasting.
• Providing reports for business areas and senior management on performance against budget along with analysis of variances.

Title change due to additional staff responsibilities

• Validation of supplier invoices against orders & contracts.
• Query resolution for any discrepancies raised in house or by customers.
• Data analysis, input and interpretation.
• Training of new employees within the team.
• Ensuring various systems were up to date and accurate.

• Answering calls in a timely and professional manner.
• Dealing with customer queries and complaints.
• Providing clear advice and guidance on various different aspect of insurance policies.
• Renewals processing.
• Face to face contact with customers visiting the office.
• Working closely with team members to ensure deadlines were met.