Laura Dyte

• I hold a first aid at work certificate.
• I hold a level 2 food hygiene safety certificate.

Skills:

• Overall responsibility for the day- to - day running of a busy soft play centre.
• Managing, recruiting, training and supervising staff to ensure high standards of customer service.
• Creating staff rotas, managing holiday cover and controlling labour costs.
• Ensuring the centre meets all health, safety and safeguarding regulations.
• Carrying out risk assessments and maintaining a safe, clean and welcoming environment.
• Handling customer enquiries, feedback and complaints in a professional manner.
• Overseeing bookings, parties and events to maximise customer satisfaction and revenue.
• Managing stock levels, ordering supplies and controlling costs.
• Monitoring sales, cash handling and basic financial reports.
• Implementing promotions and local marketing to increase footfall.
• Ensuring equipment is well maintained and arranging repairs when needed.
• Leading by example to motivate the team and maintain a positive workplace culture.

Skills:

• Delivering friendly and efficient customer service during shifts.
• assisting customers with product queries, orders and collections.
• Operating tills accurately and handling cash and card payments
• processing online reservations, returns and exchanges.
• Picking and packing stock to meet collection deadlines.
• Maintaining tidy work areas and good shop floor standards.
• Supporting team members to meet daily targets.
• Managing time effectively while balancing part-time hours.

Skills:

• Providing friendly, patient and knowledgeable customer service.
• Advising customers on baby products, clothing, pushchairs and nursery items.
• Operating tills accurately and processing payments, refunds and exchanges.
• Replenishing stock and ensuring correct labelling and pricing.
• Assisting with deliveries and stockroom organisation.