Laura Dyas
Norton Canes,Staffordshire
Summary
A highly experienced customer service professional with 14 years in hospitality including 9 years in management roles. I have led teams in fast paced environments across the Midlands, developing strong leadership skills alongside a genuine desire to deliver great service. I am a confident communicator at all levels, with a service driven mindset and the ability to manage multiple tasks in high pressured environments. I am dependable and adaptable, with a strong work ethic who can bring a positive attitude and contribute effectively to a team.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work history
Team Leader
Costa Coffee
Cannock, Staffordshire
08.2025 - Current
- Supervise and motivate barista's to deliver great service and maintain high product quality
- Train new team members on daily operations and safety procedures
- Handle customer concerns, resolve issues promptly, and maintain a welcoming atmosphere
- Manage stock control, customer transactions and be compliant with health and safety and food hygiene regulations
Deputy Store Manager
Pizza Hut Restaurants
11.2021 - 03.2025
- Manage all operations in the absence of my store manager
- Running shifts independently and being accountable for shift performance
- Maintaining a professional service at all times
- Manage, lead, inspire and develop a large group of team members
- Complete weekly stock counts & place food orders
- Generate staff rota’s using scheduling software
- Ensure compliance with health & safety regs & food safety standards
- Maximising profit through food control and minimising waste
- Following all end of day procedures for cash handling.
- Be proactive into converting negative feedback into opportunities
- Maximising opportunities to ensure customers return
Shift Manager
Pizza Hut Restaurants
02.2016 - 11.2021
Team Member (Waitress & Pizza Chef)
Pizza Hut Restaurants
03.2011 - 02.2016
Education
Level 2 BTEC Diploma - Computing
Stafford College
09.2009 - 07.2011
Kingsmead Technology College
09.2004 - 05.2009
Skills
- Creating a great first impression with the ability to communicate effectively with people of all ages
- Demonstrate adaptability by adjusting my approach to meet specific needs of people
- Building relationships between colleagues and customers
- Great organisational, time keeping and prioritising skills
- Manage composure under pressure while focussed on the ideal outcome
- Using a customer centric approach while investigating any issues raise
- Exceeding customer expectations in areas such as service, quality, and timeliness
- Skilled communicator at all levels, including clear and confident phone manner and able to demonstrate a deep understanding of computer systems & Microsoft Office
Personal Information
I have a full & clean drivers license as well as basic First Aid training.
Timeline
Team Leader
Costa Coffee
08.2025 - Current
Deputy Store Manager
Pizza Hut Restaurants
11.2021 - 03.2025
Shift Manager
Pizza Hut Restaurants
02.2016 - 11.2021
Team Member (Waitress & Pizza Chef)
Pizza Hut Restaurants
03.2011 - 02.2016
Level 2 BTEC Diploma - Computing
Stafford College
09.2009 - 07.2011
Kingsmead Technology College
09.2004 - 05.2009