Laura Dyas
Norton Canes,Staffordshire
Summary
A highly experienced customer service professional with 14 years in hospitality including 9 years in management roles. I have led teams in fast paced environments across the Midlands, developing strong leadership skills alongside a genuine desire to deliver great service. I am a confident communicator at all levels, with a service driven mindset and the ability to manage multiple tasks in high pressured environments. I am dependable and adaptable, with a strong work ethic who can bring a positive attitude and contribute effectively to a team.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work history
Team Leader
Costa Coffee
Cannock, Staffordshire
08.2025 - Current
- Supervise and motivate barista's to deliver great service and maintain high product quality
- Train new team members on daily operations and safety procedures
- Handle customer concerns, resolve issues promptly, and maintain a welcoming atmosphere
- Manage stock control, customer transactions and be compliant with health and safety and food hygiene regulations
Deputy Store Manager
Pizza Hut Restaurants
11.2021 - 03.2025
- Manage all operations in the absence of my store manager
- Running shifts independently and being accountable for shift performance
- Maintaining a professional service at all times
- Manage, lead, inspire and develop a large group of team members
- Complete weekly stock counts & place food orders
- Generate staff rota’s using scheduling software
- Ensure compliance with health & safety regs & food safety standards
- Maximising profit through food control and minimising waste
- Following all end of day procedures for cash handling.
- Be proactive into converting negative feedback into opportunities
- Maximising opportunities to ensure customers return
Shift Manager
Pizza Hut Restaurants
02.2016 - 11.2021
Team Member (Waitress & Pizza Chef)
Pizza Hut Restaurants
03.2011 - 02.2016
Education
Level 2 BTEC Diploma - Computing
Stafford College
09.2009 - 07.2011
Kingsmead Technology College
09.2004 - 05.2009
Skills
- Creating a great first impression with the ability to communicate effectively with people of all ages
- Demonstrate adaptability by adjusting my approach to meet specific needs of people
- Building relationships between colleagues and customers
- Great organisational, time keeping and prioritising skills
- Manage composure under pressure while focussed on the ideal outcome
- Using a customer centric approach while investigating any issues raise
- Exceeding customer expectations in areas such as service, quality, and timeliness
- Skilled communicator at all levels, including clear and confident phone manner and able to demonstrate a deep understanding of computer systems & Microsoft Office
Personal Information
I have a full & clean drivers license as well as basic First Aid training.
Timeline
Team Leader
Costa Coffee
08.2025 - Current
Deputy Store Manager
Pizza Hut Restaurants
11.2021 - 03.2025
Shift Manager
Pizza Hut Restaurants
02.2016 - 11.2021
Team Member (Waitress & Pizza Chef)
Pizza Hut Restaurants
03.2011 - 02.2016
Level 2 BTEC Diploma - Computing
Stafford College
09.2009 - 07.2011
Kingsmead Technology College
09.2004 - 05.2009
Similar Profiles
Lionel YafeleLionel Yafele
Service Team Manager - South & South East at Costa Coffee/Costa ExpressService Team Manager - South & South East at Costa Coffee/Costa Express
Miles BurfordMiles Burford
Barista Maestro (Team Leader) at Costa CoffeeBarista Maestro (Team Leader) at Costa Coffee
Charlotte ChandlerCharlotte Chandler
Barista at Costa CoffeeBarista at Costa Coffee
Yasser ElshafiYasser Elshafi
Multi-Unit Manager at Costa CoffeeMulti-Unit Manager at Costa Coffee
Karanvir KaurKaranvir Kaur
Senior Finance Officer at Broadening Choices For Older PeopleSenior Finance Officer at Broadening Choices For Older People