Laura Docking
Market Rasen,Lincolnshire
Summary
Empathetic individual offers energy and enthusiasm to activities coordination role. Skilled in devising and setting up varied programmes to facilitate social and creative experiences. Positive with a can-do attitude for helpful team and participant support.
Overview
33
33
years of professional experience
Work history
Area Manager Linkage Choices Adult Day Services
Linkage Community Trust
Lincoln, Lincolnshire
02.2017 - 04.2025
- Directed overall management of three established Adult Day Services with a clientele of over 200.
- Initiated 'Voices for Choices' client focus group, enhancing service relevance and safety.
- Successfully launched two new services, managing compliance with all regulations from inception.
- Conducted timely documentation for inspections and audits, ensuring compliance standards were met.
- Developed partnerships with external professionals to strengthen Linkage's reputation.
- Conducted performance reviews, leading to improved staff morale and retention rates.
- Coordinated regular meetings with Parents, Social Workers, and Carers for feedback.
- Applied government support through 'Payback Team' for site maintenance and projects.
- Ensured activities were of benefit, safe and an experience for the people we supported.
Company Director/Registered Company Secretary
Farmweld Services Ltd
Firsby, Spilsby, Lincolnshire
12.2005 - 01.2017
- Created Limited Company, managing VAT registration and Corporation Tax responsibilities effectively.
- Enhanced operational efficiency through systematic optimisations across processes.
- Designed targeted marketing campaigns that drove engagement and visibility.
- Elevated client satisfaction through proactive customer service initiatives.
- Resolved service issues in a timely manner, maintaining professionalism throughout interactions.
- Oversaw completion of high-profile projects within established deadlines.
- Negotiated advantageous contracts to benefit company interests.
- Monitored accounts to ensure compliance with financial regulations.
Live in Carer
J Rowland
Mablethorpe, Lincolnshire
04.2015 - 02.2016
- 24 hour care for a 90 year old lady with severe mobility issues and dementia.
- Performed light housekeeping tasks, creating a comfortable living space for the client.
- Kept record of client's progress, assisting in adjusting care plans accordingly.
- Handled emergency situations calmly, ensuring quick response for the safety of the client.
- Assisted in mobility to reduce risk of falls or injuries.
- Enhanced client's comfort by providing personal care and assistance.
- Managed medication for ensuring regular intake and preventing complications.
Area manager promoted to Regional manager
Parcelnet Logistics
Anchor House, Ingleby Road, Bradford
03.1998 - 12.2005
Financial Consultant
Prudential Assurance
Boston, Lincolnshire
07.1992 - 02.1998
Education
Medication Level 2 - Administration of and legal requirements associated with medication and drugs.
Grimsby Institute
O-Level - Mathematics, English Language, English Literature, Home Economics, Chemistry, Physics, Art.
The Laurels
City and Guilds - Communication Studies
Southfields College
Skills
- Quality-driven user experience
- Adaptability and resilience
- Responsibility and accountability
- Experienced in dementia care
- Full clean drivers licence
- Community engagement
- Programme development
- Adherence to compliance standards
- Understanding of individuals needs
- Resolution of conflicts
- Experienced in working with complex needs
- Current DBS
- Activity evaluation
- Excellent adaptability
- Budgeting for resource allocation
- Compliance with health regulations
- Compassionate communication
- Empathy and patience
- Activity programme planning
- Safeguarding procedures
- Client motivation
- Communication skills
- Budget management
- Risk Management
- Project coordination
- Client assessment
Timeline
Area Manager Linkage Choices Adult Day Services
Linkage Community Trust
02.2017 - 04.2025
Live in Carer
J Rowland
04.2015 - 02.2016
Company Director/Registered Company Secretary
Farmweld Services Ltd
12.2005 - 01.2017
Area manager promoted to Regional manager
Parcelnet Logistics
03.1998 - 12.2005
Financial Consultant
Prudential Assurance
07.1992 - 02.1998
Medication Level 2 - Administration of and legal requirements associated with medication and drugs.
Grimsby Institute
O-Level - Mathematics, English Language, English Literature, Home Economics, Chemistry, Physics, Art.
The Laurels
City and Guilds - Communication Studies
Southfields College
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