Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
References
Timeline
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Laura Disney

London,UK

Summary

Results-oriented data analyst with five years of experience in a dynamic start-up environment, specialising in process optimisation and team development. Adept at leveraging analytical skills and effective communication to drive data-driven decision-making. Proven ability to collaborate with diverse teams to enhance performance and achieve organisational goals. Seeking opportunities to further utilise analytical expertise within innovative organisations.

Overview

5
5
years of professional experience

Work History

Investor Relations Manager

Lendable
London
03.2023 - 09.2024
  • Communicated with high-profile investors on a regular basis via phone and email, ensuring that they were updated with financial reports in a timely manner.
  • Facilitated a remediation and sale of 150 direct-to-platform investment accounts through the use of Excel.
  • Implemented the process for ESG and D&I reporting to external investors.
  • Designed an internal Investor Relationship Management software to securely store investor data, and streamline business relationship management.

Head of Specialist and Fraud Operations

Lendable
London
03.2021 - 09.2022
  • Set up the fraud prevention operation as the first individual working under the Head of Fraud and Financial Crime, and played a key role in business strategy.
  • Increased the team capacity to absorb new product lines and allow for continuous improvement, expanding the team to five full-time employees over 18 months.
  • Managed two teams concurrently, ensuring that both maintained high quality and accurate work, while also improving employee satisfaction.
  • Attended national conferences to stay up-to-date with emerging fraud threats, and to enable networking within the industry.

Specialist Operations Executive

Lendable
London
09.2019 - 03.2021
  • Built processes in the founding operations team as one of the first 10 operations employees, and played a pivotal role in building initial relationships with the compliance, credit, data, and legal teams to ensure greater collaboration.
  • Provided empathetic customer communication throughout the pandemic to ensure customers were treated fairly during a high-stress financial period.

Education

Data Analytics BCI Accreditation -

Le Wagon
London
01.2025

Google Data Analytics Professional Certificate -

Coursera
Online
11-2024

Master of Arts - Geography

University of Edinburgh
07-2019

Skills

  • Google Sheets
  • Excel
  • SQL
  • R
  • Looker
  • Power BI
  • Python (including ML)
  • dbt
  • Process improvement
  • Building things
  • Teamwork
  • Commercial acumen
  • Analytical expertise
  • Multi-tasking
  • Compliance
  • Relationship management
  • Investor & Customer communication
  • Action-Oriented

Accomplishments

Totally Unbiased Barometer of Everything (T.U.B.E.)

  • Led a team of 4 classmates in a 2-week sprint analysing TFL's open data and unified API. This was used to rank the underground lines based on seven key metrics, such as connectivity, security, and culture.
  • Extracted and loaded data using web scraping, and cleaned and analysed data using BigQuery.
  • Utilised Python to create a weighted scoring model to allow for 11 lines to be ranked.
  • Created an interactive dashboard using Looker Studio to show key metrics.

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Cyclistic Bike Hire Insights:

  • Completed a capstone project using 12 months of cycle hire data to create a strategy to encourage casual users to become members of a product.
  • Successfully gained insights from approximately 6 million rows of data using Google Sheets and R to clean, analyse, and visualise key results, derived geographic insights using Tableau to illustrate ride density across a city.
  • Created a white paper with main recommendations to the business.

References

References available upon request.

Timeline

Investor Relations Manager

Lendable
03.2023 - 09.2024

Head of Specialist and Fraud Operations

Lendable
03.2021 - 09.2022

Specialist Operations Executive

Lendable
09.2019 - 03.2021

Data Analytics BCI Accreditation -

Le Wagon

Google Data Analytics Professional Certificate -

Coursera

Master of Arts - Geography

University of Edinburgh
Laura Disney