Laura Diaz
London,Lewisham
Summary
Proactive Assistant Manager with knack for boosting team productivity and enhancing customer satisfaction. Excel at streamlining operations and implementing innovative solutions, resulting in smoother workflows and higher client retention. Recognised for fostering positive workplace culture and driving continuous improvement.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Assistant Manager
Beds and Bars.
London
2022.07 - 2026.01
- Achieved an 80% review rating from a 65% in OTA: Hostelworld for St. Christopher's Inn Greenwich within six months.
- Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
- Liaised with auditors and prepared facilities to support successful audits.
Sales Assistant
Karen Millen: women's clothing
London
2018.10 - 2019.06
- Updated product labelling and pricing to reflect discounts and offers.
- Built lasting relationships with clients through customer service interactions.
- Collaborated with sales managers to meet target quotas.
Education
NVQ Level 2 - Air Cabin Crew
Ryanair
Hahn, Germany 2022.03 - 2022.07
Bachelor of Arts - Comparative Studies
Science Po, Toulouse
Toulouse, France 2022.01 - 2022.06
Bachelor of Arts - Politics, Philosophy and Economics
Goldsmiths, University of London
London, UK 2019.09 - 2022.06
Skills
- Inter-departmental coordination
- Reliable
- Data entry accuracy
- Customer sales support
Languages
4,6,6
Languages
Spanish
En
French
Timeline
Assistant Manager
Beds and Bars.
2022.07 - 2026.01
NVQ Level 2 - Air Cabin Crew
Ryanair
2022.03 - 2022.07
Bachelor of Arts - Comparative Studies
Science Po, Toulouse
2022.01 - 2022.06
Bachelor of Arts - Politics, Philosophy and Economics
Goldsmiths, University of London
2019.09 - 2022.06
Sales Assistant
Karen Millen: women's clothing
2018.10 - 2019.06