Laura Curtress
Northampton,Northamptonshire
Summary
An experienced Credit Supervisor with attention to detail and problem-solving skills to approach different applications and conflicts. Understands importance of balancing risk against financial returns to optimise profits. Quick to learn new procedures and careful to follow protocols. Hardworking and passionate job seeker with strong organizational skills. Driven professional with firm background of discretion and confidentiality. Strong command of data security and client privacy protocols. Proactive problem-solver and diplomatic communicator with history of reliable performance.
Overview
25
25
years of professional experience
Work History
Litigation Credit Supervisor
City Plumbing
Northampton, Northamptonshire
10.2020 - Current
- Manage 1 Credit Controller.
- Oversee £6.5 million legal ledger.
- Liaise with external Solicitors.
- Liaise with Branch Staff, Customers and Management.
- Report top 30 to Credit Lead.
- Identified most pressing client debt cases to pursue.
- Managed disputes and negotiated settlements with consistently positive outcomes.
- Allocation of legal cash.
- Review accounts from Credit Control to Legal Status.
- Investigate documents on file.
- Query Resolution.
- Oversee Insolvencies.
- Bad Debt Write Offs.
- Follow up Agreements / Payments.
- Decision making on Legal actions with Solicitors.
- Maintain and authorise external Solicitors invoices for payment.
Credit Control Supervisor
City Plumbing
Northampton, Northamptonshire
10.2015 - 10.2020
- Following Interim Credit Manager secondment, returned to original position.
- Managed 8 Credit Controllers and 1 New accounts administrator.
- Maintain personnel records, including holiday authorisation and absentee recording.
- Manage and support Credit Controllers with their daily/monthly duties of debt collection.
- Looking after £30 million ledger.
- Monitor ledger reviews and highlight any potential issues.
- Overseeing administration/housekeeping of accounts.
- Review and authorise credit limits up to £200k.
- Review and prepare credit limits up to £500k to be reviewed by Credit Manager.
- Updated client records with successful credit limits.
- Liaised with customers, branch staff and management.
- Progressed legal action for overdue accounts.
- Informed customers of potential legal action and required remediation to avoid escalation.
- Negotiating and implementing payment plans for accounts with payment difficulties and/or defaulted instalments.
- Liaise with Regional Directors and Sales managers to discuss accounts that need particular attention.
- Visit Customers where needed to assist with limit review discussions / debt collection.
- Visit branches to attend Regional Meetings, discuss customers and help maintain good working relationship.
- Query Resolution.
- Chasing payments (Telephone, Email, Letter)
- Assist Credit Managers where needed.
- Assist with Recruitment and training when required.
- Review new account applications.
- Created pivot tables and VLOOKUPS in Excel.
Interim Credit Manager
City Plumbing
Northampton, Northamptonshire
08.2014 - 11.2015
- 14 Month Secondment
- Managed 18 Credit Controllers and 2 Senior Credit Controllers.
- Maintained their personnel files and actioned absences and any HR queries.
- Attended monthly Credit Manager meetings on and off site.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Monitored accounts for signs of fraud and non-payment issues for swift resolution.
- Collaborated with management to evaluate credit strategies and develop improvements.
- Attended ongoing professional training to facilitate accurate and productive credit management.
- Oversaw all reporting, documentation and record-keeping requirements for department.
- Worked cross-functionally with sales, management and other departments to maintain relationships.
- Investigated and evaluated customers for credit worthiness and potential risk factors.
- Developed strategies to expedite payments and customer resolutions.
- Obtained and reviewed credit reports, credit references and financial statements to establish credit limits for new accounts.
Credit Control Supervisor
City Plumbing
Northampton, Northamptonshire
01.2007 - 09.2014
Credit Admin Supervisor
Travis Perkins
Northampton, Northamptonshire
06.2005 - 01.2007
Senior Credit Controller
Travis Perkins
Northampton, Northamptonshire
01.2003 - 06.2005
Credit Controller
Travis Perkins
Northampton, Northamptonshire
04.2000 - 01.2003
Education
Essential Management Skills - Credit Management
Institute of Credit Management
02/2006 - 02/2006
Induction to Company Accounts - Credit Management
Institute of Credit Management
04/2005 - 04/2005
Pass - Credit Management
Institute of Credit Management
Credit Control Advanced Call Skills - Credit Management
CCS Training
10/2001 - 10/2001
GCSEs - School
Campion School
Northampton, NTH 09/1992 - 07/1997
Skills
- Credit limit reviews
- Credit application processes
- Debt recovery
- Authorisations understanding
- Credit control procedures
- Credit risk management
- Risk Assessments
- Customer Relations
- Staff Management
- Risk evaluations
- POS systems and credit card terminals
- Customer credit checks
Languages
English
Personal Information
Custom
6
Timeline
Litigation Credit Supervisor
City Plumbing
10.2020 - Current
Credit Control Supervisor
City Plumbing
10.2015 - 10.2020
Interim Credit Manager
City Plumbing
08.2014 - 11.2015
Credit Control Supervisor
City Plumbing
01.2007 - 09.2014
Credit Admin Supervisor
Travis Perkins
06.2005 - 01.2007
Senior Credit Controller
Travis Perkins
01.2003 - 06.2005
Credit Controller
Travis Perkins
04.2000 - 01.2003
Essential Management Skills - Credit Management
Institute of Credit Management
02/2006 - 02/2006
Induction to Company Accounts - Credit Management
Institute of Credit Management
04/2005 - 04/2005
Pass - Credit Management
Institute of Credit Management
Credit Control Advanced Call Skills - Credit Management
CCS Training
10/2001 - 10/2001
GCSEs - School
Campion School
09/1992 - 07/1997
Similar Profiles
Joey CantrellJoey Cantrell
Service Manager at City PlumbingService Manager at City Plumbing
Robin TiefenthalerRobin Tiefenthaler
Customer Service Representative at Garden City Plumbing & HeatingCustomer Service Representative at Garden City Plumbing & Heating
Christian Menier-RuizChristian Menier-Ruiz
Service Plumber at Big City PlumbingService Plumber at Big City Plumbing
TSVAKAYI MUNYARADZITSVAKAYI MUNYARADZI
Support worker at Bluefront Care LimitedSupport worker at Bluefront Care Limited
Zoe PankewyczZoe Pankewycz
Nursery Manager at Lily Pad Day NurseryNursery Manager at Lily Pad Day Nursery