Laura Cunningham
Alloa,Clackmannanshire
Summary
An organised and dependable candidate who always shows enthusiasm for every role and job undertaken. Loves working as a team and also competent in lone working. Strives to achieve both personal and professional goals to a high standard. A social and empathetic person that can relate to others and enjoys getting to know people's wants and needs. Great at creating relationships with others by utilising a compassionate and bubbly personality.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
Automotive service advisor
Arnold Clark
Forth Valley
11.2023 - 08.2025
- Inspected vehicles upon arrival, identified potential problems promptly.
- Communicated clearly and effectively with customers and mechanics, ensuring a smooth and open process for customer satisfaction.
- Organised paperwork efficiently, ensuring easy access and swift handovers with customers.
- Created and carried out customer invoices to a high standard, providing a detailed written explanation of the services carried out.
- Responded to questions with experienced knowledge and resolved customer complaints promptly and respectfully.
- Greeted customers with a positive attitude and worked to ensure each customer had a tailored and positive experience.
Support Worker
PLUS Forth Valley
Stirling
03.2019 - 05.2025
- Monitored each individual child's progress, continuously updating and adjusting care plans to meet new outcomes and needs.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities and encouraged their independence throughout.
- Reported on service user progress to families and senior staff, addressing concerns and suggesting appropriate action and passing on positives achievements to be celebrated.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Built strong patient relationships through compassionate care and friendly rapport building.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
Healthcare Support Worker
NHS Forth Valley
Falkirk
10.2022 - 11.2023
- Adhered to strict confidentiality of information regarding patients and families.
- Assisted patients through personal care tasks such as toileting, showering and feeding, maintaining sensitivity to needs, and ensuring their comfort, dignity, and safety were prioritised throughout.
- Communicated complex medical information to patients, carers, and relatives, effectively navigating barriers to understanding to ensure all parties were involved and aware of patient care.
- Maintained general tidiness and cleanliness of clinical areas by disinfecting workspaces, restocking equipment and medication stores, and upkeeping infection control standards to optimise efficiency and safety.
- Accommodate unique dynamics of each patient and their family, through communication style and demeanour, ensuring comfort and ease while communicating.
- Recorded accurate recordings of patient observations including temperature, pulse, blood pressure, oxygen saturation, and respiratory rate, reporting significant findings to line managers.
- Delivered high-quality care to clients with disabilities and their families, striving to achieve their care plan objectives.
Project Coordinator
PLUS Forth Valley
Stirling
10.2021 - 10.2022
- Maintained project schedules by managing deadlines and organising work schedules to suit.
- Maximised communication and transparency between clients, staff teams and external agencies.
- Organising staff rotas to be sent weekly to staff and clients.
- Working with fellow coordinators to ensure effective communication between departments to ultimately ensure the end-to-end process and procedures work effectively.
- Creating different team sizes to meet care package demands and decrease cancellations.
Modern Apprentice
Sports Development, Clackmannanshire Council
Alloa
09.2017 - 08.2018
- Completed and submitted coursework to high standards working towards deadlines.
- Effectively participating, chairing, and taking minutes during team meetings.
- Assisting in planning and presenting events for schools in local areas to partake in.
- Reporting accidents, incidents, and child protection concerns to line managers and effectively filling out all correct paperwork.
- Delivering multi-sport sessions with enthusiasm, positivity, and encouragement.
Education
A-Levels - Physical Education, Mathematics, English, Drama
Lornshill Academy
Clackmannanshire 08.2016 - 05.2017
Bachelor of Science - Child Nursing
University of Dundee
Dundee 09.2025 -
GCSEs - Physical Education, Mathematics, History, Music, Modern Studies, English
Lornshill Academy
Clackmannanshire 08.2015 - 05.2016
Skills
- Excellent communication skills
- Great organisational skills
- Patience and perseverance
- Effective IT skills
- Willing to learn from others and gain new experiences and training
- Works well under pressure and strives to achieve targets
- Ability to adapt to new and different environments
- Works effectively within a team and individually
- Trained and qualified in Makaton and Autism Awareness
- Previously trained and qualified in Oral Suctioning, Epileptic and Diabetic care, Gastric Tube Feeding and First Aid
- Trained and qualified in Moving and Handling, Medication Handling and Administering, and CALMS Techniques
- Trained and qualified Dance Teacher
- Part of PVG Scheme
- Trained and Qualified in Child and Adult Protection, Infection Control, and Food Safety
Languages
English
Native
Makaton
Beginner
Timeline
Bachelor of Science - Child Nursing
University of Dundee
09.2025 -
Automotive service advisor
Arnold Clark
11.2023 - 08.2025
Healthcare Support Worker
NHS Forth Valley
10.2022 - 11.2023
Project Coordinator
PLUS Forth Valley
10.2021 - 10.2022
Support Worker
PLUS Forth Valley
03.2019 - 05.2025
Modern Apprentice
Sports Development, Clackmannanshire Council
09.2017 - 08.2018
A-Levels - Physical Education, Mathematics, English, Drama
Lornshill Academy
08.2016 - 05.2017
GCSEs - Physical Education, Mathematics, History, Music, Modern Studies, English
Lornshill Academy
08.2015 - 05.2016