Laura Conneely McLean
Liverpool,Merseyside
Summary
Experienced and driven warehouse operations professional with a progressive career in a fast paced distribution environment. Proven ability to lead teams, manage logistic operations and deliver results against KPIs. Recognised for adaptability, engaged leadership and strong interdepartmental communications. Passionate about continuous improvement, safety and efficiency in warehouse management.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
Work history
Warehouse Section Manager
TJ Morris
Liverpool, Merseyside
01.2020 - Current
- Manage day to day operations in a large scale, high volume and fast paced warehouse
- Led team through Covid 19 ensuring employee safety was paramount and new protocols adhered to
- Closely monitor KPIs and address performance concerns swiftly and promptly
- Liaise with other departments including the loading team, transport, stock control and HR/ ER to ensure seamless operations
- Driving operational improvements by identifying small wins and long term changes
- Delivering consistent and proactive people management including conflict resolution and conflict resolution
Lead Sales Assistant
TJ Morris Ltd
Liverpool, Merseyside
05.2018 - 08.2020
- Supported launch of new flagship store, aiding with operations, banking and customer service
- Assisted senior management in day to day operations including decision making and problem solving
- Helping to resolve customer complaints quickly and efficiently
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
Store supervisor
TJ Morris Ltd
Liverpool, Merseyside
08.2017 - 01.2020
- Managed promotional displays for maximum product visibility and increased sales opportunities.
- Oversaw security measures to prevent theft or loss of merchandise and liaised with the Loss Prevention team
- Oversaw daily cash handling duties, ensuring accurate financial transactions at tills and accurate daily banking with external company
- Assisted in inventory management to maintain sufficient stock levels.
- Maintained cleanliness standards throughout the store, promoting a pleasant shopping experience.
- Handled delivery logistics for seamless stocking of new arrivals.
- Facilitated smooth store operations, performing daily opening and closing functions.
- Hand picked to work in the company's flagship an highest revenue store
- Delivered training to new management across store operations, including those in more senior positions to ensure thorough understanding of company expectations and protocols
Team Leader/ Team Member
Subway
Liverpool, Merseyside
02.2015 - 05.2018
- Managed inventory of catering supplies, reducing waste through efficient usage and ordering practices.
- Executed food preparation tasks efficiently
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Ensured freshness of ingredients by properly storing them according to food hygiene standards.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
- Supported with training and coaching of new staff
Catering Assistant
LFC and ARC Agency
Liverpool, Merseyside
05.2012 - 02.2015
- Delivered prompt and efficient service to guests whilst maintaining a professional demeanour.
- Performed duties under pressure during peak times whilst maintaining excellent service standard.
- Maintained high standards of cleanliness and presentation for all table settings.
- Balanced multiple tasks simultaneously including taking orders, serving meals and clearing tables.
- Maintained high standards of food safety and strict hygiene
Education
A-Levels - Art and Design
Fazakerley High School
Liverpool 09.2010 - 05.2012
A-Levels - Graphic Design
Fazakerley High School
Liverpool 09.2010 - 05.2012
A-Levels - Psychology
Fazakerley High School
Liverpool 09.2010 - 05.2011
GCSEs -
Fazakerley High School
Liverpool 09.2005 - 06.2010
Skills
- Health and Safety compliance
- Interdepartmental communication
- Team Supervision
- Conflict management
- Training and development
- Problem solving with long term, sustainable solutions
Affiliations
- Strength Training
Timeline
Warehouse Section Manager
TJ Morris
01.2020 - Current
Lead Sales Assistant
TJ Morris Ltd
05.2018 - 08.2020
Store supervisor
TJ Morris Ltd
08.2017 - 01.2020
Team Leader/ Team Member
Subway
02.2015 - 05.2018
Catering Assistant
LFC and ARC Agency
05.2012 - 02.2015
A-Levels - Art and Design
Fazakerley High School
09.2010 - 05.2012
A-Levels - Graphic Design
Fazakerley High School
09.2010 - 05.2012
A-Levels - Psychology
Fazakerley High School
09.2010 - 05.2011
GCSEs -
Fazakerley High School
09.2005 - 06.2010
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