Laura Colella
Bedford
Summary
Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Human Resources Administrator
Movianto
Bedford
07.2023 - Current
- Coordinating the output of the HR function, covering Administrative, Employee Relations (ER) and Learning and Development (L&D) Activities
- Respond to general administrative queries (email and phone) in a timely and helpful manner
- Accurately advise managers on the company HR policies in a timely manner
- Timely production of letters including but not limited to ER letters, maternity letters, references
- Support and participation in the delivery of the HR team projects and strategic objectives
- Maintaining personnel detail files and managing personnel filing system
- Work with the Resourcing and Onboarding Officer to ensure new starters are added to systems including; HRIS and Benefits platforms
- Ensure processing of new starters including right to work, death in service benefit, DBS check
- Monitor receipt of new starters details such as passports, visas and 3/6 month review and escalate as appropriate to relevant HR representative
- Manage benefits process and provide benefits information to employees within agreed timeframes and act as liaison between benefits brokers and employee including; health insurance, eye-test vouchers, pension, cycle to work scheme and other benefits
- Request references for all employees, monitor receipt and escalate as appropriate
- Record receipt of and correct authorisations obtained on Recruitment Authorisation Forms and Change of Details Forms
- Coordinate with the payroll team to effect and process changes in compensation & benefits as required in line with company processes and procedures
- Maintain, update and track various monitoring spreadsheets i.e Change of Detail, Maternity/Paternity log.
- Provide prompt and accurate administrative support for the HR Team
- Ensure offboarding processes are followed and correspondence is issued, including leaver forms, exit interviews, return of equipment/uniform and IT leaver process
- Undertake key HR administration projects as directed
- Support Movianto Learning and Development activities, including, training event coordination and material generation, Sharepoint updates and administration.
- Developed job postings for open positions and managed applicant tracking system.
- Resolved discrepancies between payroll records and employee inquiries.
Key Account Executive
Movianto
Bedford
01.2022 - 07.2023
- Receive Customer and Client queries via email and telephone (80:20), recording all required information correctly on to the CRM system
- Investigate and resolve Customer queries either by email or over the phone
- Record and process Goods Uplift/Returns requests and liaise with the Client/Customer as required
- Liaise with Clients and Customers in a courteous & professional manner, keeping them updated throughout the query and realigning their expectations when required
- Proactively manage all open Incidents ensuring that they are closed as quickly as possible in line with Customer and Movianto UK SLA’s
- Liaise with Key Account Managers providing information & support when required
- Log and process Client/Customer complaints in line with the complaints procedure
- Maintain administration, filing & Client specific KPI’s.
Customer Service Executive
Movianto, NHS Supply Chain
11.2021 - 12.2021
- Prioritise and process customer orders and requests submitted by telephone
- Data-entry, keying in patient orders
- Maintain thorough and accurate customer service records
- Keep confidential records and financial information private and secure.
Duty Manager
Tesco
London
08.2017 - 08.2021
- Initiated plans to improve customer relations, quality standards and service efficiency
- Set goals for department and supported employees in meeting expectations
- Partnered with management team to coordinate on-boarding and off-boarding processes
- Documented human resources records and maintained confidentiality of sensitive personal information
- Maintained office supplies, distributed mail, and processed invoices for payment
- Coordinated and set up meeting materials, presentations and audiovisual systems
- Interviewed candidates and conducted background checks and verification
- Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices
- Analyzed issues and employed improvement processes.
Education
Diploma - CIPD Human Resources 3 Management
City And Islington College
06.2021
Diploma - English-as-a-SecondLanguage Education
City And Islington College
07.2018
Skills
- Confidentiality
- Problem solving
- Managing priorities
- Teamwork
- Proactivity
- Excellent verbal and written communication
- Communication
- Microsoft Word
- Microsoft Excel
Languages
- Italian
- English
- Spanish
Hobbies and Interests
- Baking
- Cooking
- Reading
References
References available upon request.
Timeline
Human Resources Administrator
Movianto
07.2023 - Current
Key Account Executive
Movianto
01.2022 - 07.2023
Customer Service Executive
Movianto, NHS Supply Chain
11.2021 - 12.2021
Duty Manager
Tesco
08.2017 - 08.2021
Diploma - CIPD Human Resources 3 Management
City And Islington College
Diploma - English-as-a-SecondLanguage Education
City And Islington College
Similar Profiles
DJIDDA ABBA HASSANDJIDDA ABBA HASSAN
Préparation de commande at MoviantoPréparation de commande at Movianto
Peter SlaninaPeter Slanina
Head of Business Solutions at MoviantoHead of Business Solutions at Movianto
Ashley CooperAshley Cooper
Class 2 HGV Driver at MoviantoClass 2 HGV Driver at Movianto
SENITHA LEWMINISENITHA LEWMINI
Lead Photographer at Livora Events LtdLead Photographer at Livora Events Ltd
Sarah S. MarkellSarah S. Markell
Psychiatric Mental Health Nurse Practitioner at VitalCore Health StrategiesPsychiatric Mental Health Nurse Practitioner at VitalCore Health Strategies