Laura Clarebout
Summary
A highly skilled professional with expertise in IT, demonstrating proficiency in Microsoft Office and adept use of legal research tools such as Lexis VisualFiles. Experienced in utilising case management software and accounting systems like Chrome River and Elite 3E, with a strong ability to conduct KPI analysis using tools such as Qlik. Committed to leveraging these skills to drive efficiency and innovation within a dynamic organisation.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
Work history
Personal Injury Claims Handler
ERS Insurance
Swansea, City and County of Swansea
02.2025 - 07.2025
- Managed portfolio of motor insurance personal injury claims from notification to settlement.
- Reviewed evidence and negotiated with third parties and legal representatives.
- Ensured timely and cost-effective claim resolutions in compliance with regulatory standards.
- Demonstrated analytical and communication skills while delivering customer service in a fast-paced environment.
Team Leader
Driver and Vehicle Standards Agency
Swansea
01.2024 - 01.2025
- Managed a team within the Customer Service Centre to achieve targets and service level agreements.
- Delivered consistent, high-quality customer service across all communication channels.
- Conducted regular coaching and performance reviews to enhance service quality and compliance.
Supervisor
DAC Beachcroft
Newport
01.2023 - 01.2024
- Supervised and mentored seven paralegal apprentices to foster academic and professional development.
- Delivered training sessions and performed regular evaluations to assess performance progress.
- Managed a diverse caseload of litigated matters while overseeing team casework.
- Contributed to the development of departmental learning resources, ensuring compliance with legal standards.
Paralegal
DAC Beachcroft
Newport
01.2022 - 01.2023
- Managed high-volume caseload of motor claims, hire disputes, and personal injury matters.
- Drafted court documents, including Defences and witness statements, while negotiating settlements.
- Briefed counsel for trial preparation, ensuring comprehensive case coverage.
- Consistently surpassed monthly KPIs by delivering high-quality work within SLAs.
Customer Service Supervisor
TOAST Clothing
Swansea
01.2018 - 01.2022
- Supervised the customer service team, resolving complex and sensitive queries effectively.
- Conducted staff appraisals and HR discussions to enhance team performance.
- Managed daily operations of the team, ensuring smooth workflow.
- Developed and implemented a training scheme that remains in use today.
Work Experience
NHS Wales
Cardiff
07.2019 - 07.2019
- Collaborated with the legal team for NHS Wales to gain first-hand exposure to the legal system in action and the resolution of personal injury claims.
Education
LLB Hons - Law
University of the West of England
09.2019 - 07.2022
A-Levels - Criminology - A, Law - A, Welsh Baccalaureate - A
Gorseinon College
09.2016 - 07.2019
GCSEs - 13 GSCE's from A to B including Maths and English
Bishop Vaughan
Swansea, City and County of SwanseaSkills
IT:
Microsoft Office proficiency
Legal research tools including Lexis VisualFiles,
Case management software
- Accounting systems such as Chrome River and Elite 3E
- KPI analysis tools such as Qlik
References
References available upon request.
Timeline
Personal Injury Claims Handler
ERS Insurance
02.2025 - 07.2025
Team Leader
Driver and Vehicle Standards Agency
01.2024 - 01.2025
Supervisor
DAC Beachcroft
01.2023 - 01.2024
Paralegal
DAC Beachcroft
01.2022 - 01.2023
LLB Hons - Law
University of the West of England
09.2019 - 07.2022
Work Experience
NHS Wales
07.2019 - 07.2019
Customer Service Supervisor
TOAST Clothing
01.2018 - 01.2022
A-Levels - Criminology - A, Law - A, Welsh Baccalaureate - A
Gorseinon College
09.2016 - 07.2019
GCSEs - 13 GSCE's from A to B including Maths and English
Bishop Vaughan
Similar Profiles
Cody FrazierCody Frazier
Senior Counter Fraud Investigator at AXA InsuranceSenior Counter Fraud Investigator at AXA Insurance
Craig CurtisCraig Curtis
Facilities Management at Admiral InsuranceFacilities Management at Admiral Insurance
JINLE ZHOUJINLE ZHOU
Internship / Working Student at ERS electronic GmbHInternship / Working Student at ERS electronic GmbH
Glenn Phillip OvelGlenn Phillip Ovel
Senior Claims Handler at Shipco Transport IncSenior Claims Handler at Shipco Transport Inc
Ben BuckinghamBen Buckingham
Senior Casualty Claims Handler at Allianz InsuranceSenior Casualty Claims Handler at Allianz Insurance