Summary
Overview
Work history
Education
Skills
Timeline
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Laura Clancy

Tamworth ,Staffordshire

Summary

Professional with robust interpersonal and communication skills, combined with strong organizational and multitasking capabilities. Proven ability to prioritize tasks effectively while maintaining attention to detail in collaborative team environments. Consistently reliable and punctual, equipped with a clean driving license and proficient in computer applications, ready to contribute to a dynamic workplace.

Driven professional with talent for customer service and relationship management. Possesses strong problem-solving skills and excellent communication abilities, ensuring high customer satisfaction and loyalty. Capable of fostering positive client experiences to enhance service quality and business growth.

Overview

11
11
years of professional experience
7
7
years of post-secondary education

Work history

Senior service advisor

Aldi UK
Atherstone, Warwickshire
10.2014 - 03.2025
  • Managed social media accounts, focusing on Twitter and Facebook inboxes.
  • Established cross-department relationships to enhance brand protection strategies.
  • Monitored trending complaints, alerting relevant teams including comms and marketing.
  • Ensured customer responses adhered to Aldi's tone of voice for consistency.
  • Handled serious complaints with professionalism and sensitivity in Serious Complaints Team.
  • Collaborated with internal departments and external stakeholders for issue resolution.
  • Prepared legal deeds of settlement in response to serious threats.
  • Utilised Microsoft Excel to track customer feedback and trends for reporting purposes.
  • Ensured proper inventory management which led to reduction in overhead costs.
  • Streamlined communication with technicians, leading to quicker problem resolution.
  • Built strong relationships with customers through proactive follow-ups post-service.
  • Coordinated team training, resulting in improved performance.

Recruitment assistant

First Personnel
Barton under Needwood, Derbyshire
02.2014 - 10.2014
  • Managed over 100 temporary and permanent employees in First Managed Services sector.
  • Monitored employee absence to maintain operational efficiency.
  • Conducted telephone and face-to-face interviews, facilitating effective onboarding.
  • Performed various HR duties, including handling disciplinary procedures.
  • Attended daily meetings with managers and directors to align on objectives.
  • Ensured timely updates of job advertisements to attract suitable candidates.
  • Reviewed CVs to maintain a ready pool of candidates for client needs.
  • Verified legal documentation, including work permits, visas, and passports.

Education

Level 2 Business and Administration - Business

Tamworth College
Tamworth, Staffordshire
09.2012 - 05.2013

2.1 LLB Law Degree (Hons) - Law with Criminology

Birmingham City University
Birmingham
10.2008 - 05.2011

A level - Law, Psychology, Sociology

Belgrave High School
Tamworth, Staffordshire
09.2006 - 07.2008

GCSE - 11 GCSE’s including C in English and Maths

Belgrave High School
Tamworth, Staffordshire
09.2004 - 06.2006

NVQ Level 2 - Domestic Abuse

Bath Spa University
Bath
06.2024 - 01.2025

Skills

  • Interpersonal and communication skills
  • Organizational skills
  • Multitasking ability
  • Effective prioritization
  • Computer literacy
  • Attention to detail
  • Punctuality
  • Reliability
  • Team collaboration
  • Deadline-driven performance
  • Full clean driving license

Timeline

NVQ Level 2 - Domestic Abuse

Bath Spa University
06.2024 - 01.2025

Senior service advisor

Aldi UK
10.2014 - 03.2025

Recruitment assistant

First Personnel
02.2014 - 10.2014

Level 2 Business and Administration - Business

Tamworth College
09.2012 - 05.2013

2.1 LLB Law Degree (Hons) - Law with Criminology

Birmingham City University
10.2008 - 05.2011

A level - Law, Psychology, Sociology

Belgrave High School
09.2006 - 07.2008

GCSE - 11 GCSE’s including C in English and Maths

Belgrave High School
09.2004 - 06.2006

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Laura Clancy