Laura Chilvers
Colchester,Essex
Summary
Energetic Retail store manager with a knack for boosting team morale, driving sales alongside effective time management. Demonstrating exceptional skills in staff mentorship, leading by example on a daily basis. Making sure the team and customers are always main priority.
Adept at managing stock control systems, ensuring compliance with health and safety regulations, and fostering resilience under pressure. Proven ability to motivate teams, manage staff rotas efficiently and committed to making sure customers foster a positive shopping experience.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work history
Retail store manager
Pavers Shoes
Clacton-on-Sea, Essex
01.2020 - 01.2025
- Oversaw business staffing and training, building successful, customer-focused team.
- Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
- Developed exceptional levels of customer care through targeted training and rigorous staff recruitment processes.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Maintained continuous achievement with daily KPIs, increasing store targets (£1 million store two years running).
- Conducted regular performance reviews, contributing towards individual development and overall team performance improvement.
- Conducted staff appraisals and promoted ongoing professional development.
- Developed team's product knowledge, resulting in increased store sales.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Displayed energy and enthusiasm in very fast-paced environment.
Retail assistant manager
pavers shoes
Clacton-on-Sea, Essex
01.2016 - 02.2020
- Coached over 10 staff on latest retail trends to improve sales techniques.
- Performed various store operations including opening and closing procedures, product display management and budget control.
- Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
- Increased customer loyalty with excellent service and assistance.
- Maintained high store standards for customer satisfaction.
Retail supervisor
Charles Clinkard
Cambridge, Cambridgeshire
03.2013 - 11.2015
- Assisted customers in product selection, enhancing shopping experience.
- Handled complicated customer queries adeptly enhancing overall client satisfaction.
- Supported management in recruitment and staff development processes.
- Motivated sales teams to achieve daily store targets.
Education
Bachelor of Arts - Photography
Anglia Ruskin University
Cambridge, Cambridgeshire 09.2012 - 04.2015
Skills
- Team motivation
- Effective time management
- Sales KPI management
- Resilience under pressure
- Customer care
- Health and Safety regulations
- Staff training and development
- Visual merchandising creativity
- Multitasking proficiency
Affiliations
- Keeping active, Spending time with Family & Friends, Reading, Drawing.
Timeline
Retail store manager
Pavers Shoes
01.2020 - 01.2025
Retail assistant manager
pavers shoes
01.2016 - 02.2020
Retail supervisor
Charles Clinkard
03.2013 - 11.2015
Bachelor of Arts - Photography
Anglia Ruskin University
09.2012 - 04.2015
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