laura chandler

I am dedicated customer care colleague with 20 years years of customer service experience within dynamic, fast-paced banking environment. I have excellent interpersonal skills, along with being polite and professional, which aid positive professional relationships for guaranteed customer satisfaction. I am highly experienced in resolving customer complaints within company guidelines and using own initiative. I am experienced in dealing with face to face interactions as well as those over the telephone with people and departments, both internal and external to the organisation.

I am an enthusiastic and engaged team player who strives to build good working relationships and share my knowledge where appropriate. I am well organised, punctual, dedicated to my role and strive to exceed expectations. I have a willingness to learn new things and work on self development.

I am a compassionate individual, who uses appropriate questioning to establish a good rapport with people. This not only builds trust but it also ensures clear communication.