Laura Carp
London,United Kingdom
Summary
Detail-oriented professional with expertise in Google Sheets, Google Docs, and Microsoft Office, specialising in internal audit and data analysis. Proven track record in database management, reporting, and risk management, ensuring compliance with quality control standards. Adept at quality assurance policy development and performance monitoring through root cause analysis. Strong decision-making aptitude complemented by a collaborative approach to achieving organisational goals.
Experienced Quality Analyst with lengthy analytical background and knowledge of classes and testing methodologies. Use logic and reasoning to identify strengths and weaknesses of IT systems. Comfortable working on multiple projects simultaneously.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
Work history
Market Quality Analyst
TikTok(Bytedance)
London
2022.03 - 2025.08
- Extensive knowledge of European online safety, privacy, and expression matters within internet safety framework;
- Undertake quality assessment activities by ensuring and scrutinising the quality of content delivered across European markets and active support for moderation teams in handling objectionable or disturbing content;
- Delivered detailed quality metric reports for upper management review.
Coordinated weekly, monthly, and quarterly QA reports for content centre team members and helping with audit management by planning audit timelines, team briefings and audit deliver - Collaborate closely with Local and Global Operations and Safety teams, serving as escalation point of contact for policy-related inquiries, challenges, and resolutions performing risk evaluation analysis to ensure compliance with European and regional laws and regulations
- Lead coaching and calibration sessions for Content Moderation teams across Europe to maintain consistent adherence to operational policies and processes for both in-house and outsourced partners;
- Facilitated cross-functional collaborations for effective risk factors identification and resolution of potential issues, problem-solving and decision-making processes in accordance to the region operated based on the country's particular context;
- Developed training material for 14 junior analysts across various European markets (RO, PL, SE, IT, ES), reducing training times by roughly 4 weeks;
- Maximised departmental efficiencies by accurately identifying root causes, alongside workflow improvements implementation in relation to the regional market requirements;
- Sampled and tested raw materials to verify adherence with agreed standards ahead of use and when required, process adjustment and root cause analysis;
- Interviewed 4 batches of candidates for Moderation team and 2 batches of candidates for Quality Analysts position across European and Asian markets.
Area Supervisor
Chamberlaine Cleaning Services
London
2023.09 - 2025.06
- Maintained safe work environment through strict adherence to company rules and regulations.
- Fostered an atmosphere of teamwork for improved productivity.
- Supervised daily operations ensuring all targets were met in a timely manner.
- Streamlined inventory management, reducing waste and maintaining stock levels.
- Delegated tasks efficiently, improving overall productivity of the team.
- Facilitated conflict resolution between team members promoting a healthy working environment.
- Conducted regular department meetings, enhancing internal communication.
- Ensured compliance with health and safety guidelines to minimise accidents at the workplace.
- Led training sessions, boosting staff competency and efficiency.
Content Management Specialist
TikTok(Bytedance)
London
2020.04 - 2022.03
- Maintain legal standards and safeguard content uploaded to short video platforms;
- Development, improvement, and maintenance of standards for the security of online communities;
- Coordinating with supervising departments for timely management of content that violates our regulations;
- Comply with all client-published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to;
- Working in a high transactional role in a KPI-driven environment;
- Quickly learned and applied new skills to daily tasks, such as reporting and risk evaluation, improving efficiency and productivity;
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Team Leader/Sales Assistant
H&M
Iaşi
2018.05 - 2019.09
- Answering complaints or any other problems regarding customer service and coordinated daily tasks, ensuring smooth workflow within the team;
- Allocation of tasks with the purpose of reaching the best results and covering all areas on the shop floor;
- Ensuring optimal conditions for customers and managing the sale-purchase process;
- Promoting the policy, ethics, values, and services offered by the company, as well as products that are made available to customers in the store;
- Provided comprehensive onboarding training to reduce learning curve for new hires.
Volunteer
Centrum Gym
Iasi
2019.01 - 2019.06
- It was a program for practice and to learn the entire path of a patient in a health unit.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
Volunteer in Emergency Hospital
Emergency Hospital Vaslui
Vaslui
2018.07 - 2018.10
- Basic procedures for post-surgery patients or for those who came for day-hospital-care.
Cashier
Zara
Iaşi
2017.06 - 2018.05
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Collaborated closely with store management for daily operations success.
- Resolved customer complaints professionally leading to higher retention rates.
- Trained new cashiers on store policies and procedures to maintain standards.
- Coordinated with team members for smooth shift transitions.
Volunteer on Ambulance
Iasi Ambulance Service
Iaşi
2017.03 - 2017.09
- Attendance to different shows, concerts, public events, and marathons for keeping people safe and for assuring the best care for those who had been wounded.
Cashier
SC. BIOREMPLUS. SRL
Vaslui
2015.06 - 2015.08
- Cash desk management and stocks
- Consultancy regarding the administration and use of products
- Operating calculation of invoices, stocks, etc.
- Sale of products
Education
Bachelor's Degree - Physiotherapy and Medical Rehabilitation
University of Medicine and Pharmacy of Iasi
Iasi, Romania 2016.10 - 2019.07
Baccalaureate Diploma -
Theoretical High School "MihailKogalniceanu"
Vaslui, Romania 2012.09 - 2016.06
Esthetician Certificate - undefined
SC. Styllia Class S.R.L.
2015.06 - 2015.09
Bachelor of Arts - Business Management
University of Suffolk
London 2021.01 - 2025.05
Skills
- Google Sheets
- Google Docs
- Microsoft Office
- Internal Audit
- Data Analysis
- Database Management
- Reporting
- Risk management
- Quality control standards compliance
- Decision-Making aptitude
- Collaborative approach
- Quality assurance policy development
- Performance monitoring
- Root Cause Analysis
Languages
Romanian
Native
English
Proficient (C2)
Spanish
Intermediate (B1)
French
Intermediate (B1)
Hobbies
- Make-up
- Painting
- Documentaries
Timeline
Area Supervisor
Chamberlaine Cleaning Services
2023.09 - 2025.06
Market Quality Analyst
TikTok(Bytedance)
2022.03 - 2025.08
Bachelor of Arts - Business Management
University of Suffolk
2021.01 - 2025.05
Content Management Specialist
TikTok(Bytedance)
2020.04 - 2022.03
Volunteer
Centrum Gym
2019.01 - 2019.06
Volunteer in Emergency Hospital
Emergency Hospital Vaslui
2018.07 - 2018.10
Team Leader/Sales Assistant
H&M
2018.05 - 2019.09
Cashier
Zara
2017.06 - 2018.05
Volunteer on Ambulance
Iasi Ambulance Service
2017.03 - 2017.09
Bachelor's Degree - Physiotherapy and Medical Rehabilitation
University of Medicine and Pharmacy of Iasi
2016.10 - 2019.07
Cashier
SC. BIOREMPLUS. SRL
2015.06 - 2015.08
Esthetician Certificate - undefined
SC. Styllia Class S.R.L.
2015.06 - 2015.09
Baccalaureate Diploma -
Theoretical High School "MihailKogalniceanu"
2012.09 - 2016.06