Laura Carloni

I joined Chotto Matte, a high-end, fast-paced restaurant, where I provided attentive, detail-oriented service while keeping the brand's premium standards. Working within a busy team, I supported smooth service flow and ensured a consistently high-quality guest experience.

• Provided exceptional customer service within fast-paced, upscale dining environments.
• Supported management by efficiently handling multiple tables while ensuring guest satisfaction.
• Acquired comprehensive knowledge of menu offerings, including Nikkei cuisine and cocktails.
• Assisted kitchen and bar teams to facilitate smooth and accurate service delivery.
• Addressed guest queries and resolved issues professionally, upholding service standards.
• Ensured organisation and cleanliness across dining areas in compliance with health and safety regulations.

I joined Flat Iron, one of the UK’s most celebrated hospitality brands, while completing my degree, drawn to its people-focused culture and high service standards. After graduating, I relocated with the company to support the opening of its Manchester site. In this role, I acted as the main point of contact for a high volume of guests, managing expectations, resolving issues, and delivering a consistently high-quality experience in a fast-paced environment. I coordinated bookings, walk-ins, and virtual queues using Dojo UK’s platform, prioritising guest flow during peak periods, and supported the onboarding and training of new starters, alongside management.

• Supported the successful launch of a new location, maintaining brand standards and guest experience across service touchpoints.
• Produced, filmed, and edited an internal training video on cleaning procedures, distributed company-wide as a creative communication and training tool.
• Strengthened leadership, communication, and experience-design skills, applying user-centred thinking to service delivery, environment design, and team engagement.
• Led the guest journey from arrival to departure, setting service tone and standards for a premium venue.
• Worked collaboratively with bar and kitchen to coordinate timings, specials, events and private hires.
• Collaborated with management to identify training gaps and translate them into clear, visual learning materials.

As part of the Meta-Art Creatives Project, I supported a design-led research initiative exploring the use of gamified 3D environments for meditation and therapeutic applications, working across academic and creative teams.

• Assisted with research documentation, presentations, and project coordination
• Supported testing and evaluation processes, gathering and organising feedback
• Communicated complex ideas clearly to a range of stakeholders
• Contributed to structured, detail-oriented work within academic environments

As a Digital Designer at Hatwhiz, I created brand identities, websites, and digital campaigns that merged creativity with functionality. Collaborating with marketing and content teams, I ensured every visual element enhanced both storytelling and user engagement.

• Produced multi-platform assets using Adobe Creative Suite and Figma.
• Led usability testing and design refinements to elevate visual consistency and user experience.

I worked directly with venue management to refresh and redefine The Greyhound’s visual identity, ensuring its local character was reflected across all touchpoints.

• Collaborated with stakeholders to align brand vision and execution
• Designed visual assets for on-site and promotional use
• Supported feedback sessions and iterative design improvements

Over several years in hospitality management, I led teams in high-pressure, customer-facing environments, developing strong leadership, communication, and organisational skills.

• Managed day-to-day operations, staff scheduling, and service delivery.
• Led onboarding and training for new team members.
• Acted as the key point of contact for customers, suppliers, and staff.
• Maintained team morale and service standards during busy periods.