Laura Burton

Small business that I started during covid lockdown - I now attend events on a weekend at craft markets, larger events and food festivals.

I manage, prepare, make, label, complete online cosmetic portal entries to HMRC for all products and ship everything myself - Managing my time efficiently.

Starting as a home fragrance business I have now invested in my business and now make bath, body and cosmetic products where I sell retail and also wholesale to other business throughout the UK.

• Contributed to improved health standards with meticulous cleaning routines in wards, operating theatres and all other areas of the hospital.
• Adhered strictly to NHS policies regarding correct use of chemicals, reducing potential health risks.
• Assisted in the training of new employees
• Use of cleaning machinery
• Promoted a healthy environment with regular cleaning tasks.
• Training and Certification - Conflict Resolution and Security Awareness, Dementia Awareness, Dignity at Work Harassment and Bullying, Equality Diversity and Human Rights, Fire Safety, Health and Safety Risk Awareness, Infection Control, Information Governance, Disability and Autism, Moving and Handling, Safeguarding Level 1.

• Fostered independence with assistance in personal grooming and hygiene tasks.
• Upheld high standards of confidentiality regarding sensitive personal information about clients.
• Ensured safety in the home environment for reduced risk of injury.
• Aided mobility-impaired individuals, improving their ease of movement within their homes.
• Demonstrated patience and understanding during challenging situations, promoting a calm atmosphere.
• Supported family members with information on patient care, easing their worries.
• Documented daily care activities to provide comprehensive patient records.
• Developed strong rapport with patients, fostering trust and cooperation in care plans.
• Improved patient well-being by providing consistent emotional support.
• Monitored patient condition, timely reporting changes to healthcare professionals.

• Enhanced team efficiency for seamless workflow management.
• Prepared reports meticulously for accurate record-keeping purposes.
• Streamlined office operations by implementing effective filing systems.
• Oversaw invoicing and billing tasks, maintaining financial transparency in the office.
• Provided administrative support during high-pressure periods, aiding overall productivity.
• Managed daily scheduling to facilitate organised operations.
• Handled sensitive information discreetly, adhering strictly to confidentiality protocols at all times.
• Handled correspondence, providing timely responses to all enquiries.
• Resolved customer queries promptly for improved client satisfaction.
• Completed data entry tasks accurately, ensuring error-free records were maintained.

• Oversaw accounts payable and receivable activities for efficient cash flow management.
• Managed payroll operations for team of employees.
• Prepared monthly reports, account reconciliations and financial statements.
• Prepared and submitted VAT returns, Corporation Tax, Payroll and Reports, CIS returns
• General Admin duties including making and receiving telephone calls, emails and dealing with incoming and outgoing post, greeting customers.
• Prepared and completed annual audits for ISO 9001, health and safety reviews
• Managed expenses and booking accommodation for engineers works away

• Fulfilled administrative tasks reliably, supporting smooth office operations.
• Undertook additional responsibilities willingly, displaying commitment towards job role.
• Dealing with customers and suppliers face to face.
• Preparing documentation for other staff members
• Preparing job paperwork for engineers for next days jobs
• Planning the job board for all engineers within the business
• Booking and planning jobs