Laura Brown
Wakefield,UK
Summary
I’m a highly driven and reliable professional with a strong work ethic that has been consistently recognised by my managers.
I take a people‑first approach and always prioritise delivering exceptional service, going the extra mile for customers, my team and the wider business.
With over 15 years of experience in sales and customer service, I bring a deep understanding of how to build relationships, solve problems and support others.
I’ve trained and guided many team members throughout my career, and I’m confident that my experience, commitment and positive attitude would make me a valuable addition to your team.
Overview
18
18
years of professional experience
Work history
New business consultant
Heartland Bank New Zealand
Auckland, New Zealand
03.2025 - 11.2025
- I provided tailored advice to clients on reverse mortgage products, explaining features and suitability - Face to face and telephone meetings.
- I built rapport with customers and guided them through decision‑making to support successful conversions.
- I collected all required client information to prepare complete loan applications.
- I set up loans and submitted applications for approval.
- I managed high volumes of email communication and daily administration.
Sales Specialist
SolarZero
Auckland, New Zealand
04.2023 - 11.2024
- Conduct telephone and video call sales appointments.
- Complete presentations and build relationships with clients.
- Manage prospect sales cycle from initial contact to close.
- Providing ongoing follow up with prospects and current customers.
- Create new business with referrals from my customers.
- General administration and emailing customers.
Key Account Manager
Yorkshire Purchasing Organization
Wakefield, West Yorkshire
11.2020 - 12.2022
- I was responsible for the development and growth of all new accounts introduced at regional level, dealing with schools, councils and Multi Academy Trusts
- I identified opportunities and converted sales for specified, targeted groups of customers including existing, lapsed and prospect customers, meeting and exceeding my monthly targets.
- Building and maintaining relationships with my clients and winning back business.
- Providing monthly sales reports to the sales operations manager.
Property Administrator
Emis Group
Leeds, West Yorkshire
09.2019 - 11.2020
- I assisted staff members daily with any queries or issues they had in the office.
- Responsible for the distribution of furniture to all staff members across the country accommodating their needs during Covid 19.
- Meeting with contractors and engineers who would carry out work on our property.
- Processing contracts, bills and invoices.
- Preparation for audits, ensuring all contracts, insurances, courses and services on all our properties were up to date.
- Assisting managers with administrative duties.
Appointment Specialist
HearingLife
Toronto, Canada
08.2018 - 06.2019
- Outbound calling new and existing clients securing and arranging hearing test appointments to create new business.
- Customer service, assisting with queries and amending appointments and handling complaints.
Senior Customer Service and Sales Representative
1Cover Travel Insurance, New Zealand and Australia
Auckland, New Zealand and Sydney, Australia
03.2014 - 06.2018
- Inbound and Outbound calls – Securing sales and creating new business.
- Managing my conversion rates and always exceeding my targets.
- Providing training and development for new staff.
- Handling complaints - Assisting with claims queries.
- Face to face meetings with customers.
- General Administration
Outbound sales representative
Chrisco Hampers
Sydney, Australia
10.2012 - 03.2014
- Outbound calls, closing sales and creating new business.
- Building new relationships.
- General administration
Customer Service and Sales Representative
Allianz Direct
Dublin, Ireland
03.2008 - 08.2012
- Inbound and outbound calls. Closing sales and creating new business in all classes of business: Car, House, Taxi, Commercial, Horse, Pet, Marine and Travel.
- Achieving and exceeding my set personal targets, managing my KPI’S and ensuring all SLAs were met.
- I supported other team members on all product and underwriting issues.
- General customer service.
- Handling complaints.
- General administration
Education
Leaving Certificate. -
St Joseph's Secondary School
IrelandSkills
- Building relationships
- Sales Closing
- Account Management
- Customer Service
- Client Account Management
- Customer Retention
- Knowledge of CRM systems
References
References available on request.
Accomplishments
YPO - Generated over £1 million profit a year with my 600 clients.
Hearinglife - Highest number of appointments booked in the company - Over 100 in a day.
1Cover Travel insurance - Top seller, generating over $100,000 a month.
I piloted a new system and trained team members.
Chrisco - Top seller every month.
Allianz - Top seller with reports marked highest as exceeding expectations in sales and customer service.
Timeline
New business consultant
Heartland Bank New Zealand
03.2025 - 11.2025
Sales Specialist
SolarZero
04.2023 - 11.2024
Key Account Manager
Yorkshire Purchasing Organization
11.2020 - 12.2022
Property Administrator
Emis Group
09.2019 - 11.2020
Appointment Specialist
HearingLife
08.2018 - 06.2019
Senior Customer Service and Sales Representative
1Cover Travel Insurance, New Zealand and Australia
03.2014 - 06.2018
Outbound sales representative
Chrisco Hampers
10.2012 - 03.2014
Customer Service and Sales Representative
Allianz Direct
03.2008 - 08.2012
Leaving Certificate. -
St Joseph's Secondary School