Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Brittain

Newport,South Wales

Summary

As a highly skilled Data Analyst and Team Manager, I bring a wealth of experience in data analysis, reporting, and team leadership. My expertise in utilising advanced analytical tools and methodologies has enabled me to deliver actionable insights and optimise processes. In my previous role, I successfully led a team of Complaint Managers, mentoring and coaching them to achieve their career goals while ensuring quality and integrity for our customers. I am passionate about leveraging data to solve complex problems and am committed to fostering a collaborative and innovative team environment. My strong communication and stakeholder management skills have been instrumental in driving successful outcomes and supporting strategic initiatives.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Data Management and Ethics Analyst

Lloyds Banking Group
Bristol
08.2024 - Current
  • Accesses required information for specific purposes using the data management system.
  • Provides operational support by performing routine activities using existing systems and protocols.
  • Delivers routine support services to others using established policies and procedures.
  • Supports product development/engineering tasks (e.g., gathering data, preparing documents) according to established procedures.
  • Performs risk monitoring and assessment tasks following established procedures.
  • Determines the correct course of action for routine functional inquiries by following existing procedures and precedents.
  • Uses the knowledge management system to access required information for specific purposes.
  • Helps develop training courses by gathering and assembling standard data and preparing materials using established procedures, formats, and templates.
  • Accomplishes work objectives by determining own work schedule, coordinating with support services, and assigning short-term tasks to others if necessary.
  • Produces accurate reports by collecting data from various standard sources and inputting it into standard formats.
  • Supports personal capability development by pursuing formal and informal training opportunities.
  • Implements improvements and carries out change management tasks following established procedures.
  • Carries out internal client management activities and provides support by following existing procedures.
  • Collects information to better understand routine procedural queries.
  • Provides information and clarification on existing procedures, processes, and precedents.
  • Carries out prescribed internal client management activities and provides support to others by following existing procedures.
  • Collects information to gain a better understanding of routine procedural queries.
  • Provides information and clarification on existing procedures, processes and precedents.

Team Manager

Lloyds Banking Group
Newport
04.2007 - 08.2024
  • Identified shortcomings in compliance processes and proposed effective solutions.
  • Developed ad hoc strategies to address immediate issues within assigned unit.
  • Delivered exceptional customer service by adhering to standardised protocols.
  • Provided specialised training to enhance skills across the organisation.
  • Supervised team members to achieve operational outcomes within established systems.
  • Completed risk-based checks and quality audits to ensure regulatory compliance.
  • Cultivated strong rapport with colleagues, promoting a collaborative work environment.
  • Liaised with stakeholders to drive optimal customer outcomes.
  • Cultivated a strong rapport with team members, fostering a cohesive and collaborative workplace environment.
  • Prioritised workload effectively, resulting in timely completion of tasks.
  • Steered project execution whilst adhering strictly to timeline constraints.
  • Provided consistent leadership to maintain high levels of team performance and satisfaction.
  • Boosted morale by recognising and rewarding exceptional work.
  • Developed action plans for continuous process improvement initiatives.
  • Maintained up-to-date knowledge of industry trends, enabling informed decision-making processes.
  • Coordinated hiring, recruitment and training strategies to build a successful team.

Education

GCSEs -

St Joseph's RC High School
Newport
09.1998 - 07/2003

A-Levels -

St Joseph's RC High School
Newport
09.2003 - 07/2005

Skills

  • Data Analysis & Reporting: Data Analysis, Reporting, Advanced Analytical Tool Skills, Data Collection and Analysis
  • Leadership & Management: Team Leadership, Mentoring and Coaching, Stakeholder Management, Communication Skills, Risk Monitoring and Assessment, Training and Development, Change Management, Compliance Processes, Customer Experience Improvement

Certification

Data Management Programme, 09/2024 - 03/2025
QA

Timeline

Data Management and Ethics Analyst

Lloyds Banking Group
08.2024 - Current

Team Manager

Lloyds Banking Group
04.2007 - 08.2024

A-Levels -

St Joseph's RC High School
09.2003 - 07/2005

GCSEs -

St Joseph's RC High School
09.1998 - 07/2003

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Laura Brittain