Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Laura Bown

London,City of London

Summary

I would consider myself to be a Conscientious student with good initiative and work ethic seeks Paramedic role. I am knowledgeable and calm under pressure to deliver safe, reliable emergency care. I have experience with strong planning and communication skills to meet demands of fast-paced environments. I have the ability to build rapports and relationships quickly with patient's for compassionate, personalised care.

Overview

5
5
years of professional experience
1
1
Certification

Work History

First Responder

Festimed
England
07.2023 - Current
  • Documented injuries and treatment provided to maintain log records.
  • Administered medication to relieve patients' pain and discomfort.
  • Acted as point of contact for confused, distressed, or lost members of public.
  • Patrolled assigned areas to maintain safe customer environments.
  • Attended local emergency calls meeting criteria.
  • Supported events to provide safety and wellbeing of attendees.
  • Remained calm under pressure to professionally handle evolving emergency scenarios.
  • Conducted concise verbal handovers to qualified staff on arrival.
  • Promptly completed documentation including first responder incident reports.

Patient Adviser

Enderby Medical Centre
Leicestershire
09.2021 - 07.2022
  • Resolved new patient enquiries, offering advice on registrations and appointment booking processes.
  • Received medical deliveries, ensuring safe storage in line with practice guidelines.
  • Monitored medical stock quantities, processing order requests quickly to maintain required supplies.
  • Greeted patients in a friendly, polite and professional manner, ensuring faultless first impressions.
  • Handled general patient queries, including advice on vaccination, smear test and minor surgical procedures.
  • Answered telephone calls promptly and professionally, processing routine and emergency appointment bookings.
  • Called customers to provide test results, communicating compassionately and empathetically.
  • Protected patients' rights by maintaining confidentiality of medical, personal and financial information on System one .
  • Gave timely notice of patient arrival to keep appointments running smoothly and on time.
  • Offered calm and collected manner to patients in distress, promptly responding to medical emergencies.
  • Completed photocopying, incoming and outgoing mail and other general administrative duties to facilitate smooth operations.

Team Member

Greggs Bakery
Hinckley , Leicestershire
09.2019 - 08.2021
  • Kept customer and food preparation areas clean and well-organised to maintain appearance and quality standards.
  • Warmly provided takeaway meals to customers, maintaining positive impressions of Greggs.
  • Utilised advanced product knowledge to assist customers with orders, minimising wait times.
  • Employed multitasking skills to switch fluidly between various activities and cope with high demand.
  • Worked within variety of kitchen stations, including food prep, cooking and dishwashing.
  • Accommodated guests with food allergies or intolerances in line with the protocol.
  • Handled customer complaints, using excellent problem-solving skills to resolve issues efficiently.
  • Counted down till at end of each shift, depositing money in safe.
  • Assisted in training new employees to aid overall team performance.

Administrator

NHS Vaccinations
Hinckley , Leicestershire
05.2021 - 07.2021
  • Spoke with customers on phone to schedule, remind and follow up on appointments.
  • Resolved appointment conflicts for staff and customers by adding, cancelling or making changes to appointments on scheduling software system.
  • Assisted front desk support by managing bookings, welcoming patients at vaccination centres and updating medical records.
  • Thrived in fast-paced environment with energy and enthusiasm.
  • Improved healthcare continuity by maintaining accurate, detailed medical records.

Education

Bachelor of Science - Paramedic Science

St Georges University
London
09.2022 -

A-Levels -

King Edward VI College
Nuneaton
2021

GCSEs -

Heathlane Academy
Barwell
2019

Skills

  • Communication skills
  • Knowledge of various healthcare systems
  • Patient privacy and confidentiality
  • Patient assessments
  • Patient management
  • Multitasking
  • Pre-hospital emergency care
  • Airway management
  • Safety training
  • CPR certified
  • Moving and handling
  • Clinical record keeping
  • Direct patient care

Certification

  • Full UK driving Licence
  • Safeguarding training
  • First Aid
  • Extensive training on food preparation and handling
  • CPR training

Timeline

First Responder

Festimed
07.2023 - Current

Bachelor of Science - Paramedic Science

St Georges University
09.2022 -

Patient Adviser

Enderby Medical Centre
09.2021 - 07.2022

Administrator

NHS Vaccinations
05.2021 - 07.2021

Team Member

Greggs Bakery
09.2019 - 08.2021

A-Levels -

King Edward VI College

GCSEs -

Heathlane Academy

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Laura Bown