Laura Bowes
North Wales,Conwy
Summary
Proactive professional with a solid background in customer service and teamwork. Demonstrated ability to engage clients and provide effective support while fostering collaboration. Strong relationship-building skills and capacity to motivate others. Quick learner, adaptable under pressure, and committed to meeting deadlines.
Overview
24
24
years of professional experience
Work History
Mental health personal trainer
self employed
01.2017 - Current
- To create individual workout routines based on member fitness level.
- Communicate with clients to accurately identify fitness goals.
- Designed fitness programmes based on varying strengths and weaknesses.
- Taught strength-training principles and basic movements to assist clients in beginning fitness journey.
- Provide expert guidance on proper exercise techniques, reducing the risk of injury and enhancing performance.
- Provided support to individuals with mental health challenges by encouraging exercise and promoting physical activity.
Emergency Call Handler
Samaritans
02.2014 - 04.2016
- Delivered suicide prevention advice, actively listening and engaging with individuals experiencing suicidal thoughts.
- provided confidential, non judgemental emotional support to call users experiencing a wide range of personal and emotional difficulties
- used active listening skills, empathy and appropriate questioning to help callers explore their thoughts and feelings.
- supported individuals with mental illness and difficult life circumstances.
- worked collaboratively with other volunteers and sought support or guidance from colleagues when appropriate
kitchen Assistant
Shropshire county council
09.2011 - 09.2014
- Maintained high levels of kitchen hygiene, including cleaning surfaces and equipment regularly.
- Washed and put away cookware, utensils and dishes.
- Followed all rules and regulations related to safe food handling, preparation and storage.
Administrator
Gallagher construction LTD
04.2010 - 01.2011
- Managed client communications by answering phones and corresponding through email.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
- Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
- Supported managers with proactive, efficient clerical support to maintain smooth-running operations.
- Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.
- Maintained accurate records of employee pay structures and personal data.
- Reviewed approved hours to verify payment accuracy.
Administrative Assistant
Triton Builders LTD
03.2006 - 09.2010
- Prepared invoices based on contract terms and distributed to customers.
- Processed invoice payments and recorded information in account database.
- Monitored past due accounts and pursued collections on outstanding invoices.
- Prepared range of written communications, documents and reports.
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Managed client communications by answering phones and corresponding through email.
- Kept office operations running smoothly and efficiently by implementing procedure and policy improvements.
Mortgage Advisor
Money Supermarket
01.2003 - 01.2005
- Liaised with mortgage lenders, solicitors and valuers to facilitate underwriting process and loan completion.
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Managed client communications by answering phones and corresponding through email.
- Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
- Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
Education
Diploma of Higher Education - Counselling studies
college menai
GCSEs -
Eirias High School
NVQ Level 3 - Retail Managment
Llandrillo college
NVQ Level 3 - Business Studies
llandrillion college
Skills
- Client engagement
- Active listening
- Customer service
- Administrative support
- Team collaboration
- Self-motivated
- Excellent communication
- Professionalism
- Client service
- Group handling
- Goal setting expertise
- Problem Identification
Timeline
Mental health personal trainer
self employed
01.2017 - Current
Emergency Call Handler
Samaritans
02.2014 - 04.2016
kitchen Assistant
Shropshire county council
09.2011 - 09.2014
Administrator
Gallagher construction LTD
04.2010 - 01.2011
Administrative Assistant
Triton Builders LTD
03.2006 - 09.2010
Mortgage Advisor
Money Supermarket
01.2003 - 01.2005
Diploma of Higher Education - Counselling studies
college menai
GCSEs -
Eirias High School
NVQ Level 3 - Retail Managment
Llandrillo college
NVQ Level 3 - Business Studies
llandrillion college