Laura Bourchier
Liverpool
Summary
With over six years of experience in my family business, I seek a new opportunity to apply my diverse skill set. I successfully modernised our company with advanced media strategies, website development, graphics, social media management, and financial platforms. My role included managing a significant contract with Plus Dane Housing, where I collaborated with upper management, delivered reports, and oversaw a small team focused on pest control operations.
My previous roles as a Senior Administrative Manager and Data Research Analyst have equipped me with strong capabilities in data analysis and research methodologies. I hold a Master of Science in Psychology from the University of Chester, which enhances my understanding of human behaviour and helps me adapt and deliver an exceptional customer service experience.
Having reached my potential in my current role, I am eager to bring my skills to a new organisation where I can continue to grow personally and professionally, while maintaining my sense of direction and well-being.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Pest Control Operations Co-Ordinator
Action Facilities LTD
Liverpool
02.2019 - Current
Promoted from Data Analyst to Senior Data Administrator to Pest Control Operations Co-Ordinator
https://actionfacilitiesltd.com
Following my tenure as a Senior Administrative Manager, I transitioned to the role of Pest Control Operations Coordinator. In this capacity, I oversee daily operations to ensure the efficient delivery of services while adhering to safety, legal, and customer satisfaction standards. My responsibilities include close collaboration with contractors and clients and reporting to the CEO to ensure that day-to-day activities align with the company’s overall goals and strategy. For the past two years, I have overseen the contract for Plus Dane Housing, which accommodates over 80% of our business.
Additionally, I actively contribute to the core functions of the business by overseeing social media management, fostering networking opportunities, gathering and presenting data, and proposing innovative ideas for improvement and development. I also handle business communications and manage various smaller contracts, including those with Prima Housing and Alternative Futures.
Education
Master of Science - Psychology
Chester University
Chester, Cheshire 10/2022 - 10/2024
BA Honours in Performance Art - Performance Art
Salford University
Manchester 01/2010 - 01/2013
Skills
TECHNICAL (IT)
Data Management, Database Design and management, Data Quality Assessment, Data Analysis, Pattern and trend Identification, descriptive statistics and visualisation of Data Insights
COMPUTER SCIENCE & SOFTWARE
Administration, Advanced Microsoft Excel Functions, Canva, QuickBooks
RESEARCH
Qualitative and quantitative Research Methods, Data Mining, Survey Creation, and Focus Groups, data collection, and report writing
SOFT SKILLS
Communication, creativity, project design and management, public speaking, collaboration, critical thinking and writing, problem-solving, time management, active listening, customer service and observation
Certification
- Becoming a Researcher, Epigram - 2023
Timeline
Pest Control Operations Co-Ordinator
Action Facilities LTD
02.2019 - Current
Master of Science - Psychology
Chester University
10/2022 - 10/2024
BA Honours in Performance Art - Performance Art
Salford University
01/2010 - 01/2013
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