Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

LAURA BEACKON

Westcliff-On-Sea,Essex

Summary

I am both confident and assertive as well as positive and enthusiastic with a can do attitude. In other words, I get stuff done. I am thoughtful, trustworthy, responsible and a good time keeper. Self motivated and driven by targets and equally hardworking, flexible and work well with others. I take great pride in delivering excellence customer service skills and ability to communicate effectively, with an open mind and empathy. I particularly enjoy developing new customer/client relationships. I am fully committed in developing my Jewellery knowledge whilst being self motivated to achieve career goals in the jewellery industry.




Overview

31
31
years of professional experience
1
1
Certification

Work history

Fine Jewellery consultant and pawnbroker

Renalls Jewellers and Pawnbrokers
Southend-on-Sea, Essex
11.2022 - Current
  • Assist customers in finding desired items or exploring alternatives, increasing sales potential.
  • Communicated transparently with customers to identify needs and requirements.
  • Increased customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
  • Achieved sales targets with excellent customer service skills.
  • Handle jewellery repairs or alterations for customers resulting in increased customer satisfaction.
  • Working closely with on-site workshop in order to create customers unique designs and identify and resolving issues before they arise.
  • Informed customers about exact amount of carats and percentage of gold for pieces of jewellery.
  • Free dress visually pleasing widow displays to increase footfall.
  • Ensured safe storage of valuable items, maintaining security at all times.
  • Increased customer satisfaction by providing knowledgeable advice on precious and semi-precious stones.
  • Collaborated with team members to enhance store performance.
  • Registered and handled cash transactions using point of sale register.
  • Following company end of day procedures in cashing up and investigating any discrepancies when needed.
  • Assist customers in pawnbroking office and pawnbroking procedures.

Manager

Left Bank Six
Leigh on Sea, Essex
07.2019 - 10.2022
  • Assisting the day to day running of a luxury women's clothing and accessories shop based in Leigh on Sea
  • Dealing with the day to day sales and administration of the shop
  • Cash and card handling
  • Banking
  • Maintaining up keep off the shop to high standards
  • Merchandising and displaying new stock
  • Window displaying
  • Dealing with sales over social media and ensuring all social media sites are kept updated regularly
  • Making sure all online sales are sent out on time
  • Takings Sales over the phone
  • Stock control and contacting suppliers
  • Delivered high-quality products to increase customer satisfaction.
  • Building and maintaining strong relationships with clients to secure repeat business.
  • Secured new business opportunities with successful networking events.

Assistant Manager/Deputy Manager

Hotter
Southend, Essex
10.2017 - 06.2019
  • Dealing with daily store issues, such as inquiries, customer orders, complaints and refunds
  • Daily tasks also includes store administration, working with both excel and word and outlook
  • And using EPOS systems
  • Store maintenance, Health and Safety
  • Payroll and Staff Rota
  • Answering e-mails, footfall conversions and store targets
  • Understanding of P&L and budgeted financial KPIs
  • Training staff to ensure that a high level of customer service was delivered at all times
  • Managing, coaching and motivating my team to reach sales targets, increasing profits and meeting store deadlines
  • Making sure all team members were up to date with in house training, new Company policies and promotions
  • Maximising store profitability within the store and driving sales through my team members
  • And working within the store KPI's
  • Up keep of sales floor, and merchandising

General Manager

OLD HAT BAR & BISTRO
Southend, Essex
11.2014 - 08.2017
  • Company Overview: A buzzy independent Owned Bar & Bistro, The Old Hat
  • As General manager I organised the day to day running of the bar and restaurant, stepping into various roles when needed
  • I organised the weekly staff Rota's
  • Overseeing new team members, Training and coaching new team members in using till systems and ensuring that all team member were proficient in cash and card payments
  • And were up to date with all promotions
  • Payroll and staff rota
  • Daily cash handling and banking
  • Contacting suppliers and stock control
  • Cellar Duties, changing of beer kegs, gas, I Bibs and syrup gas
  • Organising local bands and Guest DJs
  • Booking weekly events, for both bar and and function room
  • Dealing with General telephone enquiries
  • Making sure all of our events were posted on social media sites
  • Overseeing busy event nights and booked private parties
  • A buzzy independent Owned Bar & Bistro, The Old Hat

Owner/Manager

Kaluki Boutique
Westcliff, Essex
09.2010 - 10.2014
  • Company Overview: Kaluki Boutique a Quirky Vintage clothes and accessories shop
  • Managed the day to day running and administration of the shop, such as e.mails, contacting suppliers and dealers ensuring smooth operation of the business affairs.
  • Stock control
  • Sourcing new suppliers
  • Day to Day Banking
  • Cash and card handling
  • Dealing with advertising and social media
  • Up cycling of clothing and Jewellery
  • Promoting the shop by attending events such as Vintage Vogue
  • Which included, setting up pop up shop, displaying, merchandising, putting together and changing mannequins
  • Kaluki Boutique a Quirky Vintage clothes and accessories shop

Part time Administration assistant

Susan Stokes Lookalike Agency
London, St John’s wood
01.2004 - 12.2004

Secretarial/ administrative

Ministry Of Economics
Manama, Bahrain
01.1997 - 12.2003
  • Point of contact for all office staff and clients
  • Answering, redirecting phone calls and taking messages
  • Booking conference room
  • Preparing letters and documentation
  • Letter dictation
  • Scheduling meetings and appointments
  • Ordering and taking stock of office supplies
  • And general Administration tasks.

Front of House Receptionist/ Administration

SBS Scientific and Business Systems
London
01.1996 - 12.1997
  • Meeting and Greeting clients
  • Directing clients to the correct departments
  • Answering and forwarding calls to the correct departments via switchboard
  • Answering and providing correct information to clients
  • Dealing with general enquires
  • Ordering ordering and taking stock office supplies
  • Petty cash
  • Keeping Reception area clean and tidy
  • Sorting and distributing post to the correct departments
  • Franking out-going post

Front of House Receptionist/ Administration

BMW Holland Park Service Centre
London
01.1994 - 12.1996
  • Meeting and Greeting Clients
  • Answering and forwarding phone calls to correct department via switchboard
  • Answering enquires and screening phone calls
  • Booking couriers
  • Keeping Reception area tidy
  • Providing Teas and coffees to clients
  • Sorting and distributing post to correct department

Education

Diploma of Higher Education - Dance and drama

London contemporary Dance theatre
01.1990 - 1 1993

GCSE or equivalent - English, English Lit, Maths, History and Art

Arts Educational Schools London
01.1984 - 1 1989

A-Level or equivalent - Art and Design

Arts Educational schools London

JET 1 - Jewellery Education Training

The National Association of Jewellers
London
02/2023 - 09/2023

NPA Certificate in Pawnbroking Excellence - Pawnbroking procedures

The National Pawnbrokers Association
01/2024 -

Skills

  • Jewellery design knowledge
  • Luxury brand knowledge
  • Diamond grading knowledge
  • Stone and precious gem knowledge
  • Exceptional and Confident communication
  • Jewellery repairs and alterations
  • Precious metals and hallmarks knowledge
  • Visual merchandising and jewellery display arranging
  • Upselling techniques
  • Exceptional Customer Service
  • Team Leadership
  • Self motivated
  • Strong Sales acumen

Affiliations

  • I enjoy going to the gym.
  • Anything vintage and antique especially jewellery.
  • I love travelling.
  • I also have weird obsession for making scented candles.

Accomplishments

Nominated and winner of the NAJ Clarity & Success award which formally recognises the very best JET 1 project each month.

Certification

The National Pawnbrokers Association NPA - successfully passed

certificate in Pawnbroking Excellence.

References

References available upon request.

Timeline

Fine Jewellery consultant and pawnbroker

Renalls Jewellers and Pawnbrokers
11.2022 - Current

Manager

Left Bank Six
07.2019 - 10.2022

Assistant Manager/Deputy Manager

Hotter
10.2017 - 06.2019

General Manager

OLD HAT BAR & BISTRO
11.2014 - 08.2017

Owner/Manager

Kaluki Boutique
09.2010 - 10.2014

Part time Administration assistant

Susan Stokes Lookalike Agency
01.2004 - 12.2004

Secretarial/ administrative

Ministry Of Economics
01.1997 - 12.2003

Front of House Receptionist/ Administration

SBS Scientific and Business Systems
01.1996 - 12.1997

Front of House Receptionist/ Administration

BMW Holland Park Service Centre
01.1994 - 12.1996

Diploma of Higher Education - Dance and drama

London contemporary Dance theatre
01.1990 - 1 1993

GCSE or equivalent - English, English Lit, Maths, History and Art

Arts Educational Schools London
01.1984 - 1 1989

A-Level or equivalent - Art and Design

Arts Educational schools London

JET 1 - Jewellery Education Training

The National Association of Jewellers
02/2023 - 09/2023

NPA Certificate in Pawnbroking Excellence - Pawnbroking procedures

The National Pawnbrokers Association
01/2024 -

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LAURA BEACKON