Summary
Overview
Work History
Education
Skills
Timeline
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Laura Bates

Summary

Dynamic and detail-oriented professional with a proven track record at Mitton Group, excelling in customer service and office administration. Skilled in recordkeeping and team collaboration, I enhanced operational efficiency and fostered strong relationships among stakeholders, ensuring timely issue resolution and streamlined processes. Committed to delivering high-quality results in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Administrator

Mitton Group
08.2018 - 09.2023
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Served as a liaison between departments, fostering open communication channels that improved overall organisational function.
  • Allocated daily job duties to assigned engineers.
  • Arranged and scheduled work activities systematically.
  • Organized projects alongside subcontractors.

Healthcare Assistant

Synergy Healthcare
07.2016 - 08.2018
  • Trained new staff on operational protocols and patient handling techniques.
  • Evaluated patient progress and provided feedback to healthcare professionals for optimal care adjustments.
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
  • Lifted patients using appropriate equipment in accordance with moving and handling policy.
  • Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
  • Observed patient skin conditions and reported findings to registered nurse.
  • Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
  • Maintained clean environment with due consideration to health and safety issues and infection control policy.
  • Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
  • Arranged bedding and cushions to enhance patient comfort in bed and chairs.
  • Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
  • Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
  • Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
  • Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
  • Delivered high standard of holistic care to patients to promote equality and dignity.
  • Responded swiftly to emergency situations, providing prompt assistance while following established protocols until professional help arrived onsite.
  • Facilitated smooth patient transfers by coordinating with interdisciplinary teams and families for seamless transitions.
  • Participated in ongoing training sessions, staying current with best practices in health care assistance.
  • Provided emotional support to patients and families, fostering positive atmosphere in challenging times.
  • Maintained clean and organized patient environment, reducing risk of infections and enhancing patient well-being.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Bar Maid

Park Pub
10.2014 - 03.2016
  • Provided exceptional customer service in fast-paced bar environment.
  • Managed inventory levels and restocked supplies efficiently.
  • Implemented efficient workflow processes to enhance service speed.
  • Developed cocktail recipes, increasing drink variety and customer satisfaction.
  • Maintained cleanliness and organization of bar area to ensure compliance with health regulations.
  • Maintained a clean and welcoming environment for guests with regular cleaning tasks and efficient organization.
  • Managed cash transactions accurately, balancing the cash register at the end of each shift.
  • Enhanced customer experience by providing friendly and attentive service during busy shifts.
  • Sanitized and wiped down bar top, tables and seats after each use to meet health and safety requirements.
  • Supported fellow bar staff in completing closing duties each night quickly without sacrificing cleanliness or safety standards.
  • Developed rapport with regular customers, fostering loyalty and repeat business through personalized service.
  • Ensured accurate billing through meticulous order-taking processes.
  • Poured beer or wine and mixed consistent cocktails quickly while collecting payment and operating cash register to deliver efficient service.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.

Ward Hostess Supervisor

Nuffield Health Hospital
11.2009 - 09.2013
  • Supervised team operations, ensuring adherence to safety protocols and quality standards.
  • Trained new employees on operational procedures and safety practices to enhance team efficiency.
  • Managed daily workflow, prioritizing tasks to meet production deadlines effectively.
  • Conducted performance evaluations, providing feedback for employee development and process improvements.
  • Implemented process enhancements that improved productivity and reduced operational delays.
  • Resolved operational issues promptly, maintaining continuous workflow and minimizing downtime.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.

Sales Assistant

Sports Direct
05.2008 - 09.2009
  • Provided product knowledge to customers, facilitating informed purchasing decisions.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
  • Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Trained new staff on sales techniques and store policies, enhancing overall team performance.

Sales Assistant

JJB Sports
11.2007 - 05.2008
  • Assisted customers with product selection, enhancing overall shopping experience.
  • Managed inventory levels, ensuring stock availability and accurate product displays.
  • Executed daily sales transactions efficiently, maintaining accuracy in cash handling.
  • Collaborated with team members to achieve store merchandising goals and promotions.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships.
  • Maintained cleanliness and organization of sales floor, promoting a welcoming environment.
  • Supported training of new staff on store policies and operational procedures.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.

Education

C - ICT

Buttershaw High School
Bradford

C - Business

Buttershaw High School
Bradford

B - English

Buttershaw High School
Bradford

D - Science

Buttershaw High School
Bradford

C - Maths

Buttershaw High School
Bradford
2007

Skills

  • Customer service
  • Data entry
  • Attention to detail
  • Recordkeeping and file management
  • Office administration
  • Documentation and reporting
  • Team building and leadership
  • Personable and approachable
  • Data confidentiality
  • Team collaboration
  • Schedule coordination
  • Work Planning and Prioritization
  • Scheduling
  • Time management
  • Multi-line phone systems

Timeline

Administrator

Mitton Group
08.2018 - 09.2023

Healthcare Assistant

Synergy Healthcare
07.2016 - 08.2018

Bar Maid

Park Pub
10.2014 - 03.2016

Ward Hostess Supervisor

Nuffield Health Hospital
11.2009 - 09.2013

Sales Assistant

Sports Direct
05.2008 - 09.2009

Sales Assistant

JJB Sports
11.2007 - 05.2008

C - ICT

Buttershaw High School

C - Business

Buttershaw High School

B - English

Buttershaw High School

D - Science

Buttershaw High School

C - Maths

Buttershaw High School

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Laura Bates